Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... See more
Company replied
Location
Switch locationUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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See what reviewers are saying
Really friendly sales team, let me and my partner try out multiple different mattresses and pillows! Once we had settled on both, we got prompt and easy delivery as well as our old mattress recycled... See more
Company replied
Very knowledgeable sales person. Friendly without being too familiar. Gave us the information we needed and then left us to make our own choice. Straightforward purchase. Delivery communication very... See more
Company replied
Decided I needed a new mattress, popped into Banbury Store, Pete served us, listened about my back problems, put me on the mattress machine, decided which comfort I liked. Pete then took me aroun... See more
Company replied
Company details
About Bensons For Beds - Banbury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, United Kingdom
- 1295267193
4.8
Excellent
425 reviews
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Reply from Bensons For Beds - Banbury
Your feedback means a lot to our team. Thank you for taking the time to leave us this review. Take care, Megan at Customer Care
Great prices great choice and great…
Great prices great choice and great staff , knowledgeable and helpful
March 13, 2025
Reply from Bensons For Beds - Banbury
We appreciate your fantastic feedback! It's wonderful to know that you were impressed with our prices, selection, and knowledgeable staff. take care, Megan at Customer care
Great experience from the team at…
Great experience from the team at Bensons.
February 28, 2025
Unprompted review
Reply from Bensons For Beds - Banbury
We're glad you had a great experience with our team. Thank you for sharing your positive feedback with us; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Banbury
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
Very helpful in store help with…
Very helpful in store help with choosing a divan bed!
February 22, 2025
Reply from Bensons For Beds - Banbury
We're glad our in-store assistance helped you choose a divan bed. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Reply from Bensons For Beds - Banbury
We're happy to hear that our staff was helpful and not pushy, and that you got a great mattress at a good price. Thank you, Megan at Customer Care
Brilliant customer service!
Served by a gentleman named Michael. Very pleased with his customer service, seemed to understand me and my partner as people and not just potential customers. Very informative, helpful encouraged us to try as much as we wanted. Brilliant knowledge of the offers they had and how he could help us. 100% would recommend 👌
February 10, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you were pleased with the service you received. It's great to know that our team member was helpful and informative, and that you felt understood. Thank you for your recommendation, Megan at Customer Care
I highly recommend this store
The sales guy was extremely helpful and considerate to my needs.
This is my second purchase from Bensons, the last being 12 years ago.
February 1, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that the sales representative was so helpful and considerate of your needs. Thank you for your repeat business after 12 years! Take care, Megan at Customer Care
Tha sale person was very helpful
Tha sale person was very helpful, he made the choosing of ore choice very easy .
January 23, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that the salesperson was helpful and made your choice easier. We appreciate your positive feedback and your time. Take care, Megan at Customer Care
Fantastic customer service and very…
Fantastic customer service and very helpful and not pushy!!
January 24, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that our customer service was helpful and not pushy! Providing a fantastic experience is what we aim for. Thank you, Megan at Customer Care
Very friendly and helpful staff
January 19, 2025
Unprompted review
Reply from Bensons For Beds - Banbury
We appreciate your feedback! We are so glad our staff was friendly and helpful during your visit. Thank you for sharing, Megan at Customer Care
Great personal service
Great personal service. Professional guidance but listening to our requirements.
January 19, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that our guidance met your requirements and that you enjoyed the personal service. Thank you for your positive feedback, Megan at Customer Care
Naomi did a Great job for you
Naomi did a Great job for you
We went to other suppliers but she was the one for us
Give her a raise plus a gold medal
January 17, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that we could meet your needs. Thanks for your feedback, Megan at Customer Care
Staff were very knowledgeable and…
Staff were very knowledgeable and attentive. Gave us time and didn't feel rushed trying out the beds. Explained costs breakdown.
January 15, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that our staff was knowledgeable and attentive! We appreciate you taking the time to share your experience with us.
Take care,
Megan at Customer Care
Excellent customer service!
We had a really good experience buying our bed. Mandy was very informative without being pushy. She gave us plenty of time to look around and test the beds. We were pleased to get 25% of our order which saved us a lot of money.
January 14, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you had a good experience buying your bed. We appreciate that you found our team member informative and that you had plenty of time to explore. We're pleased you were able to save money on your order, Megan at Customer Care
Reply from Bensons For Beds - Banbury
We appreciate your review! We're happy to hear that you found our service helpful and friendly. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Banbury
We appreciate you sharing your positive experience! We're happy to hear that our customer service was helpful to you.
Take care,
Megan at Customer Care
Helpful staff, better offers than Dreams
After an awful experience with a Therapur bed from Dreams that collapsed one side after 3 years & they refused to help, we decided that we were not going to spend anymore money at their stores. So we tried Bensons. Helpful staff that took time to discuss what we wanted. They even moved different mattresses to different bases so we could try all options. We haven’t got the actual bed yet so will update when it arrives but reassured with the 10 year guarantee that is included for free (Dreams take note!) Fingers crossed the bed lives up to our expectations!
January 2, 2025
Reply from Bensons For Beds - Banbury
We appreciate you sharing your experience and are happy to hear that our staff provided helpful assistance. We're glad we could take the time to explore different options with you. We hope your new bed meets all your expectations! Thank you for your feedback, Megan at Customer Care
Pete was very helpful polite and very…
Pete was very helpful polite and very knowledgeable.
Not a stressful experience at all.
January 5, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that your experience was stress-free, and that our team member was helpful, polite, and knowledgeable. Thank you for your positive feedback, Megan at Customer Care
Very friendly
Very friendly, very helpful, had all the information we needed, was a quick an easy process.
January 4, 2025
Reply from Bensons For Beds - Banbury
We are happy to hear that you found our team friendly and helpful! We're glad the process was quick and easy, and we appreciate your positive feedback.
Take care, Megan at Customer Care
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