Bensons For Beds - Barnsley Reviews 244

TrustScore 5 out of 5

4.8

Unit 3b Wombwell Retail Park, Wombwell Lane, S70 3NS Barnsley, South Yorkshire, GB


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Rated 5 out of 5 stars

Angie made us welcome at the Barnsley branch and went in great detail through the range of beds suitable for our needs. We made a choice and ordered the bed on the 1st June, with delivery scheduled fo... See more

Company replied

Rated 5 out of 5 stars

Well, unlike another home furniture chain, we got personal service from the store in Barnsley. The information she gave us was spot on, that is the delivery date. We bought a new tied super king siz... See more

Company replied

Rated 4 out of 5 stars

Greeted at door but no hovering salesperson while browsing but advice given when needed. Thoroughly explained process of sale, delivery, guarantee & return if not suitable. Marked down a star because... See more

Company replied

Rated 5 out of 5 stars

Service from Carol the store manager was absolutely top notch. Encouraged me and my partner to jump on the Sleep Pro and from the results recommended a mattress that was perfect, even after trying a... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Barnsley

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3b Wombwell Retail Park, Wombwell Lane, S70 3NS, Barnsley, South Yorkshire, United Kingdom

  • 1226786512

4.8

Excellent

TrustScore 5 out of 5

244 reviews

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4.8

All reviews

(244)

23,483 reviews in the last 12 months

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Rated 5 out of 5 stars

A smooth process form start to finish

Angie made us welcome at the Barnsley branch and went in great detail through the range of beds suitable for our needs. We made a choice and ordered the bed on the 1st June, with delivery scheduled for the 18th June. We were informed as to the progress of the order between order and delivery dates, and provided with a schedule time for delivery. The delivery men arrived within the time slot, removed the old mattress and installed the new one in the bedroom with the minimum of fuss and I have to say a fair bit of effort. They took the old mattress away and removed all the packaging. In all a good job well done.

June 18, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for sharing your wonderful experience! We are so pleased to hear that our team provided excellent guidance in selecting your bed and that the delivery and installation were handled efficiently and with great care. We appreciate your kind words.

Team Bensons

Rated 5 out of 5 stars

Great bed and mattress

Great bed and mattress, superb buying experience, lovely staff, thank you.

June 19, 2026
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Reply from Bensons For Beds - Barnsley

We're so pleased you had a superb buying experience and love your new bed!

Team Bensons

Rated 5 out of 5 stars

From walking into store to delivery…

From walking into store to delivery very knowledgeable and helpful and friendly staff when bed was delivered the driver and partner were very good

June 10, 2026
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Reply from Bensons For Beds - Barnsley

We're so pleased our staff were knowledgeable, helpful, and friendly from store to delivery. We appreciate your kind feedback!

Team Bensons

Rated 5 out of 5 stars

From walking into the shop We had…

From walking into the shop We had expert advice from Carol who we dealt with throughout We spent plenty of time looking and we were nt rushed Everything was explained fully and in the end we purchased a new Orthopedic Sealy matress Excellant Service

June 7, 2026
Unprompted review
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Reply from Bensons For Beds - Barnsley

We're happy to hear you received expert advice and felt unhurried during your visit. It's great that everything was explained fully, leading to your mattress purchase. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Arrived on time

Arrived on time, assembled and left
Very professional

June 5, 2026
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Reply from Bensons For Beds - Barnsley

We're glad to hear we arrived on time and were professional. Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

Ladies in store very helpful and…

Ladies in store very helpful and informative
Helped with measurements and advise on mattresses

May 14, 2026
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Reply from Bensons For Beds - Barnsley

We're so pleased our team provided helpful and informative advice on mattresses and measurements. Thank you for your kind words!

Team Bensons

Rated 4 out of 5 stars

Staff named carol

May 27, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for sharing your positive experience with us.

Team Bensons

Rated 5 out of 5 stars

Best home furnishings chain

Well, unlike another home furniture chain, we got personal service from the store in Barnsley. The information she gave us was spot on, that is the delivery date. We bought a new tied super king size mattress. It was delivered on time, and they even made the bed, zipping the mattress together.
I would thoroughly recommend their customer service, the emails kept us up to date, and the shop manager gave us the stores number if we had queries, which we didnt!

May 24, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for your wonderful review! We are so pleased to hear that our team provided such excellent service, from the accurate information to the timely delivery and assembly of your mattress. We appreciate your kind words.

Team Bensons

Rated 5 out of 5 stars

The bed was incredibly wrapped and the…

The bed was incredibly wrapped and the delivery was excellent , everything was very satisfactory .

March 15, 2026
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Reply from Bensons For Beds - Barnsley

We are so pleased to hear that your bed arrived incredibly wrapped and that the delivery was excellent. Thank you for sharing your positive experience!

Team Bensons - Jess

Rated 4 out of 5 stars

Very helpful

Very helpful - the only disappointment was that the bed that assesses your posture was not working.

April 28, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for the feedback! 😊 We’re glad you found the team helpful. We’re sorry to hear the SleepPro wasn’t working during your visit—that’s definitely disappointing, as it’s a useful tool. We appreciate you mentioning it and will pass this on so it can be addressed. Thanks again for taking the time to share your experience. ⭐

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, was very patient and able to answer all our questions professionally.

April 29, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for the lovely feedback! 😊 We’re so pleased our team were knowledgeable, patient, and able to answer all your questions professionally. That’s exactly the experience we aim to provide — thanks again for choosing us! 🌟

Rated 5 out of 5 stars

Helpfull

Staff very helpfull and knowledgeable good experience

April 21, 2026
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Reply from Bensons For Beds - Barnsley

We appreciate your positive feedback and are so pleased to hear that our helpful and knowledgeable staff provided you with a good experience.

Team Bensons

Rated 5 out of 5 stars

From entering the shop & staff being so…

From entering the shop & staff being so helpful to the brilliant caring delivery guys Wojciech & Brian .
Highly recommend
The quality of our new bed is second to none

April 16, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for your lovely feedback! We’re delighted you had such a great experience from the moment you walked in, and that our caring delivery team made such a positive impression. It’s fantastic to hear you’re loving the quality of your new bed, second to none indeed! 😊
Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Excellent professional and personal…

Excellent professional and personal people

April 16, 2026
Unprompted review
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Reply from Bensons For Beds - Barnsley

Thank you for your kind words! We’re delighted to hear you found our team both professional and personable.
Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. We left having purchased just what we need. Communication has been fantastic, roll on delivery day...

April 15, 2026
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Reply from Bensons For Beds - Barnsley

Really appreciate your review — it’s great to hear you found exactly what you needed and felt well supported throughout. Roll on delivery day,
Megan | Customer Care Specialist💤

Rated 3 out of 5 stars

Mirror damaged

Mirror damaged , clothes rail missing

April 11, 2026
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Reply from Bensons For Beds - Barnsley

We’re very sorry to hear about this. A damaged mirror and missing clothes rail should not happen, and we apologise for the inconvenience caused.
Please contact our Customer Care team with your order details, and we’ll arrange for the missing part to be supplied and the damaged item to be resolved as quickly as possible.
Thank you for bringing this to our attention.

Team Bensons

Rated 4 out of 5 stars

We were met with enthusiasm from the…

We were met with enthusiasm from the sales assistant Carol. She assisted with advice where she was able and allowed us time to privately discuss our options.

March 30, 2026
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Reply from Bensons For Beds - Barnsley

Thank you for your lovely feedback! We’re delighted to hear Carol greeted you with such enthusiasm and provided helpful advice while giving you time to consider your options — we’ll be sure to pass this on,
Megan | Customer Care Specialist😊

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