We are looking forward to the delivery of our new bed we were given great information about the various types of mattress by your in-store colleague. It was a good overall in-store experience with no... See more
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Location
Switch locationUnit 3 Hindpool Retail Park, Hindpool Road, LA14 2PD Barrow In Furness, Cumbria, GB
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Very helpful staff in store, good advice given, flexible method of payment, easy to chose a convenient delivery date and mattress delivered on time. Just disappointed that I couldn't collect the mattr... See more
Company replied
review . We were ordering on behalf of a disabled friend, Sue & the team were very helpful in finding what we hope will be a comfortable bed for him. We were pleased to be able to get the full bed,... See more
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Over the years the Barrow branch have supported us through a few issues and again Sue was really helpfull with all the issues we have had. With the latest of moving house and the old bed not going in... See more
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Company details
About Bensons For Beds - Barrow-in-Furness
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Hindpool Retail Park, Hindpool Road, LA14 2PD, Barrow In Furness, Cumbria, United Kingdom
- 1229877067
4.8
Excellent
290 reviews
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Welcoming and knowledgeable staff
August 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful and knowledgeable staff
August 2, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We are so pleased to hear that our team was helpful and knowledgeable. We truly appreciate your kind words and positive feedback!
Team Bensons
Sales rep was helpful and charming.
Sales rep was helpful and charming.
Bed was made to size and delivered on time.
Quality of mattress compares very favourably with others I have paid much more for.
July 31, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so pleased to hear that our sales representative was helpful and charming. It's wonderful that your bed was made to size, delivered on time, and that the quality of your mattress compares so favorably with others you've experienced.
Team Bensons
We are looking forward to the delivery…
We are looking forward to the delivery of our new bed we were given great information about the various types of mattress by your in-store colleague. It was a good overall in-store experience with no pressure for the sales assistant Brandon. Thank you!
August 3, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so pleased to hear you had a good overall in-store experience! It's wonderful that our colleague provided great information about the various types of mattresses without any pressure. We hope you enjoy your new bed!
Team Bensons
Reply from Bensons For Beds - Barrow-in-Furness
Hi Mr Sawrey,
Thank you for your lovely review! We're delighted to hear you found our team helpful and that you received great customer service. We really appreciate your feedback and thank you for choosing us,
Bensons for Beds!😊
Generally a positive experience
Very helpful staff in store, good advice given, flexible method of payment, easy to chose a convenient delivery date and mattress delivered on time. Just disappointed that I couldn't collect the mattress from the store. It was a rolled mattress and easy to fit in a car. Not happy about having to pay a hefty delivery charge with no option to collect from store.
July 27, 2026
Reply from Bensons For Beds - Barrow-in-Furness
Hi Anne,
Thank you for your feedback! 😊 We're delighted to hear our team was helpful and that your mattress was delivered on time. We appreciate your comments regarding the delivery charge and store collection options, and we'll be sure to pass your feedback on. Enjoy your new mattress!
Megan | Customer Care Specialist⭐
Sleepeasy
Happy with store no pushing for a sale from staff. We were able to choose at our pace. Delivery was good able to track on phone. Delivery men Simon. And Colin were polite and even took there shoes off.
July 17, 2026
Reply from Bensons For Beds - Barrow-in-Furness
Thank you for your wonderful feedback! We're delighted to hear that you felt comfortable choosing at your own pace without any pressure from our team. It's also great to know that the delivery tracking kept you informed every step of the way. We'll be sure to pass your kind words on to Simon and Colin, who will be pleased to hear their polite and considerate service made such a positive impression. We hope you enjoy your new bed!😊
Really great service
Really great service, friendly and informative. Nisha was great and very personable too.
July 8, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so pleased you received great service and found our team member friendly and informative. Thank you for your kind feedback!
From the sale to delivery by Elliott…
From the sale to delivery by Elliott and Simon excellent 👍
July 2, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so glad to hear about your excellent experience with our team from sale to delivery. We appreciate your kind words!
Sue at barrow-in-Furness is credit to…
Sue at barrow-in-Furness is credit to the company went above and beyond to find me the right bed
June 29, 2026
Unprompted review
Reply from Bensons For Beds - Barrow-in-Furness
We're so pleased to hear about your excellent experience! It's wonderful to know that our team member went above and beyond to help you find the perfect bed. Thank you for sharing your positive feedback.
Team Bensons
Excellent service and experience
Excellent service and experience. From the service in the shop to the delivery and installation of new bed.
June 19, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so pleased you had an excellent experience from shop to delivery! Thank you for your kind feedback.
Team Bensons
Two weeks late with delivery.
Two weeks late with delivery.
Got a call from them on the afternoon before the original delivery date to say it would be another two weeks.
I had already got rid of our old bed at that point.
Terrible communication and service.
June 2, 2026
Unprompted review
Reply from Bensons For Beds - Barrow-in-Furness
We are really sorry to hear about the delay and the lack of communication you experienced. So we can look into this further and assist, please could you provide your order details via this review. Thank you.
Excellent service
Over the years the Barrow branch have supported us through a few issues and again Sue was really helpfull with all the issues we have had. With the latest of moving house and the old bed not going in and supporting us with new mattress and bed frame, fingers crossed they get it in
June 5, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so happy to hear that our team in Barrow provided such helpful support during your move and with your new bed. We truly appreciate your kind words and positive feedback!
Team Bensons
Walked in to store needing a mattress
Walked in to store needing a mattress, having purchased my last one from Bensons. Staff were friendly, and showed me various options explaining the differences.
June 2, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so glad you had a positive experience finding your new mattress with us! We appreciate your kind words about our friendly and helpful staff.
Team Bensons
A pleasurable experience from start to…
A pleasurable experience from start to finish, Brandon the salesman was extremely patient and helpful, the delivery was on time, quickly assembled with two friendly and experienced fellas.
May 16, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so pleased to hear you had a pleasurable experience from start to finish! It's wonderful that our team member was patient and helpful, and that your delivery was on time.
Team Bensons - Jess
The instore service is excellent
The instore service is excellent, the after sales is excellent and the delivery was superb.
However once the delivery guys had left we couldn't help but notice an overwhelming odour of fire retardant so we left windows and doors open all day , cut onions in half, left white vinegar in a bowl but it was still overwhelming come bed time so an uncomfortable night on the sofa was had . 5 days on and the smell is still lingering and it's still quite noticeable when lying on the mattress. The mattress so far seems very good but I'm sure we can't be the only ones to notice the odour ? Maybe the mattresses could be treated with something to neutralise the odour prior to delivery or is there something Bensons could recommend to other customers to help with this whiffy problem .
We would have given 5 stars if this hadn't let the experience down somewhat
April 17, 2026
Reply from Bensons For Beds - Barrow-in-Furness
Thank you for such thoughtful feedback. We’re delighted to hear you had excellent in‑store service, aftersales support, and a superb delivery experience.
We’re really sorry to hear about the lingering odour — we completely understand how disappointing that must have been. We do advise to air your mattress out and the odour will fade within 3 weeks.
Thank you again for taking the time to share your experience.
Thank you for your positive review - Lauryn at Customer Care 💜
Buying a bedThe salesperson told me exactly what I…
The salesperson told me exactly what I needed to know. He was professional, courteous and attentive.
April 17, 2026
Reply from Bensons For Beds - Barrow-in-Furness
Thank you for your feedback! We’re delighted to hear the salesperson was professional, courteous, and gave you exactly the information you needed — that’s the kind of attentive service we’re proud of.
Thank you for your positive review - Lauryn at Customer Care 💜
Great staff in the store
Great staff in the store, wonderfully efficient process to delivery, and now two beautiful beds!
Exceptionally pleased from start to finish. Particular mention for Sue, but to all involved - thank you so much.
March 24, 2026
Unprompted review
Reply from Bensons For Beds - Barrow-in-Furness
We're delighted to hear about the great service you received in-store and the efficient delivery process! It's wonderful that you are so pleased with your new beds. Thank you for your kind words to all involved.
Team Bensons
Helpful and knowledgeable …
Steve & his colleague were immensely helpful and identified the solution we needed without overselling. Good experience.
April 5, 2026
Reply from Bensons For Beds - Barrow-in-Furness
We're so pleased that our colleagues were helpful and found the perfect solution for you without overselling. Thank you for sharing your positive experience!
Team Bensons
Reply from Bensons For Beds - Barrow-in-Furness
Thank you so much! We’re delighted to hear Sue looked after you so well — we’ll be sure to pass on your kind words!😊
We hope to see you next time,
Megan | Customer Care Specialist
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