Bensons For Beds - Barrow-in-Furness Reviews 

296
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TrustScore 5 out of 5

4.8

Unit 3 Hindpool Retail Park, Hindpool Road, LA14 2PD Barrow In Furness, Cumbria, GB

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Rated 5 out of 5 stars

review . We were ordering on behalf of a disabled friend, Sue & the team were very helpful in finding what we hope will be a comfortable bed for him. We were pleased to be able to get the full bed,... See more

Company replied

Rated 5 out of 5 stars

Buying a bed was a great experience,the staff were very helpful finding us the correct type of bed then showing us what was available through the price ranges. We also left the shop with new pillows a... See more

Rated 4 out of 5 stars

Very helpful staff in store, good advice given, flexible method of payment, easy to chose a convenient delivery date and mattress delivered on time. Just disappointed that I couldn't collect the mattr... See more

Company replied

Rated 5 out of 5 stars

Barrow in furness store Sue was fantastic explained everything to us. We wanted a new mattress already knew we wanted a Hypnos,Sue told us about toppers,springs different layers. Job done bought await... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Barrow-in-Furness

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Hindpool Retail Park, Hindpool Road, LA14 2PD, Barrow In Furness, Cumbria, United Kingdom

  • 1229877067

4.8

Excellent

TrustScore 5 out of 5

296 reviews

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4.8

All reviews

(296)

26,907 reviews in the last 12 months

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Rated 5 out of 5 stars

Service excellent

Service excellent
Don't receive mattress for another three weeks so I cannot comment on that

February 9, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We appreciate your positive feedback regarding our service! We know waiting can be hard, and we look forward to your thoughts on the mattress once it arrives. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Lovely staff

Lovely staff, all so helpful and welcoming. Can’t ask for a better experience.

February 1, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We're happy to hear that our staff was so helpful and welcoming! It is wonderful you had such a positive experience. We appreciate your feedback, Megan at Customer Care

Rated 5 out of 5 stars

The person who served me ‘Brandon’ was…

The person who served me ‘Brandon’ was very good and polite, he listened to me and showed me the beds that would suit me best

January 19, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We're happy to hear that you had such a positive experience! It's great to know that our team member was helpful in finding the perfect beds for you. Thank you for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Extremely professional

Extremely professional from store purchase to delivery, and friendly with it. Customer service as it should be, encourages you to go back again.

January 14, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you had a professional and friendly experience. We look forward to seeing you again, Megan at Customer Care

Rated 5 out of 5 stars

Friendly and informative sales lady who…

Friendly and informative sales lady who was helpful without being intrusive.

January 13, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We're happy to hear that our sales lady was helpful and respectful during your visit. Thank you for sharing your positive experience with us, Megan at Customer Care

Rated 4 out of 5 stars

lovely clean store

lovely clean store making easy to choose our bed in comfort although felt conned as sales assistant informed us that she had given us the insurance as part of the deal using my blue light card but looking at the invoice when we got home we had been charged for this anyway

January 7, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We're glad you found our store clean and comfortable. We're sorry to hear about the confusion regarding the insurance and your blue light card. We'll look into this to ensure clarity in our processes. Thank you for bringing this to our attention, Megan at Customer Care

Rated 5 out of 5 stars

Attentive

Attentive, knowledgable staff. Didn't rush us and gave us fantastic customer service. Will be using again in the not too distant future.

January 14, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We appreciate you taking the time to share your experience! We're happy to hear that our staff was attentive and knowledgeable, and that you received fantastic customer service. We look forward to assisting you again, Megan at Customer Care

Rated 4 out of 5 stars

Great knowledge of the product.

Great knowledge of the products. Very helpful. Thanks .

January 5, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We appreciate you taking the time to share your feedback. We are happy to hear our team's product knowledge was helpful to you!
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Hassle free experience

We were given advice when we first entered the shop but then left to try out beds without being hassled. Any questions we asked were answered clearly and simply.
The order process was quick and easy.

January 2, 2025
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Reply from Bensons For Beds - Barrow-in-Furness

We're happy to hear that you felt supported during your visit and that our team was able to assist you without being intrusive. We appreciate your kind words about the order process. Thank you for your feedback, Megan at Customer Care

Rated 5 out of 5 stars
Bensons For Beds - Barrow-in-Furness logo

Reply from Bensons For Beds - Barrow-in-Furness

We appreciate your positive feedback on our service and advice. We're happy you had a good experience with our products! Take care,
Megan at Customer Care

Rated 1 out of 5 stars

I ordered two bedside tables

I ordered two bedside tables, which were supposed to arrive in one week. I paid and waited, but when I followed up a week later, I was told the tables were damaged and replacements would arrive the following week. I waited again, only to hear that the replacements were also damaged. To make matters worse, they said the next delivery would take another five weeks! The salesperson finally offered to cancel the order, so I did. The whole process was frustrating and unprofessional. I wasted time and money for nothing—what a disappointment.

November 24, 2024
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Reply from Bensons For Beds - Barrow-in-Furness

Thank you for sharing your feedback. We’re sorry for the delays and inconvenience you experienced with your order. Your comments have been passed to the relevant team, and we’ve taken steps to improve our processes to ensure better communication and timely deliveries in the future.
Thank you,
Megan at Customer Care

Rated 5 out of 5 stars

Great choice…

Brandon and Sue were very cheery and helpful, the showroom had plenty of choice with various mattress strenghts and different makes, although maybe cheaper online I prefer to try out and visually see the product, delivery and recycling organised, I just look forward to receiving my new mattress,

October 27, 2024
Rated 5 out of 5 stars

Barrow Store

Visited the Barrow Store today. A lovely lady called Tina showed me around. She was very patient, friendly, professional and helpful. She listened to my needs and explained all the different options available for me and my family.
I Would thoroughly recommend. I will be returning once I have made my decision. Thankyou.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Barrow Bensons

The lady who helped with our purchase was amazing, helpful and knowledgable in all areas.

October 15, 2024
Rated 5 out of 5 stars

It was great to go into the store and…

It was great to go into the store and be left to wander around without the sales pressure, once I had found a couple of product's I was interested in their patience time & knowledge was second to none, as I was backward's & forward's trying to make my mind up. Would definately recommend them 🙂

September 6, 2024

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