Trying out mattress was the best part of our experience. We were well explained about the furniture and matters after understanding our requirements. Gave us ample time and space to explore and decide... See more
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We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more
Company replied
Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... See more
Company replied
At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided add... See more
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Company details
About Bensons For Beds - Beckton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
- 2085070533
4.8
Excellent
232 reviews
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I just love Benson for beds
I just love Benson for beds, their customer service is always great. I have bought 3 beds, headboards and a good quality mattress from them in the last 13 months. The prices are reasonable especially with the 25% discounts.
Janet Ben
Redbridge, Essex
February 13, 2026
Reply from Bensons For Beds - Beckton
hank you so much for your lovely feedback! We’re thrilled to hear you’ve had such consistently great customer service with us. It means a lot to know you’ve chosen Bensons for Beds for three beds, headboards, and a quality mattress in just over a year. We’re delighted that you’ve found our prices reasonable — especially with the 25% discounts. We truly appreciate your loyalty and support,
Megan at Customer Care
Really good experience using Bensons…
Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specified, and arrived earlier than the time slot which suited us fine. Delivery persons both friendly, and carried the items upstairs and left them in space as asked. Even took their shoes off when entering the house without being asked. Great communication and service overall. And we are very happy with our purchase.
February 16, 2026
Unprompted review
Reply from Bensons For Beds - Beckton
We're happy to hear you had a good first experience! It's great to know the salesperson was knowledgeable and not pushy, and that the delivery was prompt and courteous. We appreciate your feedback and are glad you're happy with your purchase.
Stewart - Team Bensons
Great service
February 6, 2026
Reply from Bensons For Beds - Beckton
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
Excellent Throughout.
Great advice from showroom. Great aftersales. Delivery guys fantastic.
January 30, 2026
Reply from Bensons For Beds - Beckton
We're happy to hear you received great advice and aftersales support. We appreciate you noting the delivery team's fantastic service!
Thanks again for your support—it means a lot!
Megan at Customer Care
Reply from Bensons For Beds - Beckton
We're so glad our staff was helpful and competent! We appreciate your positive feedback and are happy to assist you.
Reply from Bensons For Beds - Beckton
We're so happy you received excellent delivery and service. Thank you for your positive feedback; it means a lot to us.
Excellent service and knowledge from…
Excellent service and knowledge from staff that guided me to buy the best quality bed. Staff was extremely patient and helpful.
January 15, 2026
Reply from Bensons For Beds - Beckton
We're delighted to hear our staff provided excellent service and knowledge, guiding you to the best quality bed. We appreciate their patience and helpfulness. Thank you!
Poor quality, worse service
Company staff are rude and will not elaborate on company policy - will just ask that you talk to customer service and stone wall
The issue was that the order was still more than a week out to deliver but could not be cancelled without incurring a 20% charge.
For what reason is there a 20% charge? Nothing has been delivered, there is no admin, or anything.
January 13, 2026
Unprompted review
Reply from Bensons For Beds - Beckton
We regret that you experienced unhelpful staff and the cancellation policy. We'll review your feedback regarding the service you received and the clarity of our policies. If you wish to discuss this further, please contact us via the link - https://www.bensonsforbeds.co.uk/contact-us/.
Thank you for your review - Lauryn at Customer Care.
Great experience!
We went in to find a mattress that we had found online & wanted to get more information & advice within the store. We was greeted by Cheriene, she was amazing & gave great advice which helped us decide on the right mattress for us. Ordered same day. Would highly recommend.
January 5, 2026
Reply from Bensons For Beds - Beckton
We’re delighted to hear Cheriene provided amazing service and helpful advice, making it easy for you to choose the right mattress. Your recommendation means so much! Thank you for your positive review – Lauryn at Customer Care 💜
Ladies in bensons was so helpful full…
Ladies in bensons was so helpful full of information brilliant brilliant customer service very knowledge lovely people. When I was getting the delivery I knew exactly when they was coming they were very nice friendly men lovely service all round
January 10, 2026
Reply from Bensons For Beds - Beckton
What an amazing all-round experience! Helpful ladies in-store and a friendly delivery team – that’s what we love to hear! Thank you for your positive review – Lauryn at Customer Care 💜
The way we were greeted as we entered…
The way we were greeted as we entered the store, friendly,efficient and very knowledgeable for our needs.
The whole procedure of choosing and sorting payments etc was good. A special thank you to Sharice.
January 9, 2026
Reply from Bensons For Beds - Beckton
Thank you for sharing such lovely feedback Gillian! We’re thrilled you felt welcomed and supported throughout your visit. A special shout-out to Sharice—she’ll be delighted to know her efforts made a difference! 😊
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Your representative showed patience and…
Your representative showed patience and a good understanding of the various mattress types available , As a result I was able to select a suitable mattress and, am currently awaiting delivery. My only slight grumble is the lack of flexibility regarding delivery time slots.
January 3, 2026
Reply from Bensons For Beds - Beckton
We're happy to hear that our representative's expertise helped you choose a mattress. We appreciate your feedback and are grateful for your purchase. We acknowledge your concern about the delivery time options.
Thank you,
Megan - Customer Care
Excellent service from Jay at bensons for beds
Saw the wardrobe on line went to the beckton branch and saw Jay.. i wasn't sure of the pebble colour as I wanted a coffee or cream colour but Jay carried the beside cabinet around the store to show me the colour against the colour creams in the store and in the light.. its a beautiful wardrobe and Jay helped me decide on the pebble colour.. Thank you Jay. Your a great patient polite lovely salesman. Can't wait for bensons to deliver and install my wardrobes.
December 31, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words about our team member's assistance with your color selection. We're glad they could help you find the perfect wardrobe. We appreciate your feedback and hope you enjoy your new purchase!
Stewart - Team Bensons
Reply from Bensons For Beds - Beckton
We are delighted you found our team friendly and the purchase process easy. Thank you for your positive review – Lauryn at Customer Care 💜
Beckton Bensons For Beds
Visited Beckton Bensons For Beds 06/12/25.
We were welcomed by Raj, assisted on shopping for a new bed mattress.
Service from start to finish, Raj helped ans guided us through.
Raj was very understanding, service was excellent.
Anyone who is looking for a new bed or bed mattress, I strongly recommend to visit Bensons For Beds Beckton and see Raj.
December 6, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
We came in looking for a mattress and…
We came in looking for a mattress and were fortunate enough to bump into Jay.
Jay was the definition of above and beyond and speaking with him on the day was a genuine delight.
Ultimately we ended up purchasing from Bensons but much of this was directly a result from the positive experience and customer service we received.
It's rare to see such care and devotion in this day and age. Very happy!
December 4, 2025
Reply from Bensons For Beds - Beckton
We're happy to hear that you had a positive experience while looking for a mattress. It's great to know that the customer service we provided influenced your decision to purchase from us. We appreciate your feedback!
– Thank you, Jess- Team Bensons
Great service received.
We weren’t pounced on by a sales assistant as happened in the neighbouring store, Dreams. The sales assistant in Bensons acknowledged our presence, but left us alone to try several mattresses ourselves before introducing himself and welcoming us to the store. He guided us to the mattress types we were looking for, and in our price range, rather than telling us we needed to buy one for over 2k. He was respectful when we were trying mattresses in his presence, turning away and not saying anything until we stood up, and then he only asked how we found it. We purchased a mattress without pressure and also bought two new pillows without being offered any. We will definitely buy from Bensons again because of this experience.
November 10, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Thank you so much,My mattress is good…
Thank you so much,My mattress is good am not complaining
November 7, 2025
Reply from Bensons For Beds - Beckton
We’re so pleased to hear that you’re happy with your mattress and that everything met your expectations. Your comments mean a lot to us and help us continue providing great products and service.
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service and good product…
Great customer service and good product all around
October 28, 2025
Reply from Bensons For Beds - Beckton
We appreciate your feedback! We're happy to hear that you enjoyed our great customer service and good product. Thank you for your support,
Megan at Customer Care!
Reply from Bensons For Beds - Beckton
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our shop service. Your support means a lot to us, and we look forward to welcoming you back again soon.
Megan at Customer Care
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