Trying out mattress was the best part of our experience. We were well explained about the furniture and matters after understanding our requirements. Gave us ample time and space to explore and decide... See more
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We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more
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Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... See more
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At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided add... See more
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Company details
About Bensons For Beds - Beckton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
- 2085070533
4.8
Excellent
232 reviews
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Unhappy experience with my purchase
Unhappy experience with my purchase. I was informed that my instalment plan application had been rejected — something I was not made aware of during the purchase process. Unfortunately, this rejection has now affected my credit score.
As a new resident in the country, this information should have been communicated clearly at the time of purchase, also it was not noted on the applicat. When I contacted customer service, the representative advised me to cancel the order instead of addressing my concern, which was quite disappointing.
I later spoke with the sales associate who originally assisted me, and she informed me that the application was rejected because I have only been in the country for ten months. I requested to speak with the store manager, but I was told that the manager will not be available until Thursday.
I would like to stress that I have no issue paying the full amount; however, the instalment plan was offered to me, and I trusted that the necessary eligibility checks had been made before submission. Adding to my frustration, I have also been told that my items will take six weeks to arrive as they are not currently in stock.
I am deeply concerned about the negative impact this incident has had on my credit score and would appreciate a call from management to discuss this matter and to seek a fair resolution.
Thank you for your attention and understanding. I look forward to hearing from you soon.
October 23, 2025
Reply from Bensons For Beds - Beckton
We are sorry to learn about the difficulties you encountered with your purchase. We sincerely apologise for the lack of clarity during the application process and the effect on your credit score. I will take your feedback into consideration, and I would like to confirm that we have reached out to you to discuss this matter further.
Thank you for your feedback,
Lauryn at Customer Care
Aisha was a great help and fount of knowledge about the products
The store in Beckton was neat and well laid out and so forth, but what was particularly impressive about the Benson's experience for my partner and I that day was the skill and input from the sales person Ayesha. She was extremely knowledgeable, took us thru various options with lots of information and speed, and was very friendly and easy to be with as well. To tell you the truth, our original plan that day was to look at both Benson's AND Dreams in that Beckton mall that day and then decide on a bed to buy, but Ayesha was so impressive and thorough, that we just decided to go with her and Benson's based on her performance that day--and skip Dreams. Could be time for a raise for Ayesha in our opinion!
October 7, 2025
Reply from Bensons For Beds - Beckton
We're glad you enjoyed your experience in our store. It's great to hear that a team member's knowledge and service made such a positive impact on your decision. We appreciate you taking the time to share your feedback with us,
Megan at Customer Care
Great sales person…
Great sales person who was attentive and knowledgable. Ended up buying a bed and 2 mattresses and very satisfied with my purchase and the time for delivery.
October 9, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We're delighted to hear that you found our sales person attentive and knowledgeable, and that you are satisfied with your purchase and the delivery time.
Take care,
Megan at Customer Care
Single bed
Staff were polite, helpful and friendly I went to Bensons bed to buy a single bed
Sharice gave adequate information that helped me to choose the right bed for me
October 6, 2025
Reply from Bensons For Beds - Beckton
Thank you for your feedback! We're glad Sharice was able to assist you in finding the right bed with helpful and friendly service.
Thank you,
Megan at Customer Care
Jayanth was exceptional when we bought…
Jayanth was exceptional when we bought our new bed. He was friendly, patient, and really knew his stuff. He took the time to understand what we needed and made the whole process easy and enjoyable. Fantastic customer service - Jayanth is a real credit to Bensons for Beds!
September 28, 2025
Reply from Bensons For Beds - Beckton
We're happy to hear that you had such a positive experience. It's great to know that our team member's knowledge, patience, and friendly service made buying your new bed easy and enjoyable. We appreciate your positive feedback,
Megan at Customer Care
Our executive Jay was very patience and…
Our executive Jay was very patience and made us feel very comfortable
September 16, 2025
Reply from Bensons For Beds - Beckton
We appreciate you sharing your experience. We're so glad that our executive was patient and made you feel comfortable during the process!
Best Wishes,
Megan at Customer Care
Ayesha from Beckton store made our…
Ayesha from Beckton store made our shopping experience very pleasant and enjoyable. Her friendly manner and professionalism was very helpful when we were lost and confused what option to go for. She took her time to explain things to us and this information provided enabled us to make our minds a bit faster. Thank you so much for lovely shopping experience. Ayesha gets all 5 stars from us but the company it self probably just 3 because estimate of delivery for our ordered bed is 12-14 weeks which is very long…
September 7, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We're happy to hear that your shopping experience was pleasant and that our employee was helpful. We appreciate your feedback and we'll review the delivery estimate.
Take care,
Megan at Customer Care
£100 pillows developed a strong glue…
£100 pillows developed a strong glue smell. Customer service said the store would exchange them, but after travelling there Jay refused, saying he “had no code” and sent me back to customer service (closed weekends). Total waste of time and money — shocking service for premium prices.
September 7, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We regret you experienced this issue with the pillows and the service Leslie. As there are no order details attached to this review, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Beckton
We appreciate your feedback and are glad you had a positive experience with our customer service.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Beckton
Thank you for sharing your positive experience with us! We are thrilled to hear that you were well taken care of and left our business feeling happy. That is our goal every time! Hope to see you again soon.
Reply from Bensons For Beds - Beckton
Thank you so much for your 5 star review. We appreciate your kind words and hope you love your new order, Megan at Customer Care
Great service
August 9, 2025
Reply from Bensons For Beds - Beckton
Thank you so much for your kind words! We take pride in providing exceptional service to our valued customers. We truly appreciate your support and look forward to serving you again in the future.
Sharice in Beckton store was awesome…
Sharice in Beckton store was awesome explained everything to us to us. Made our choice easier.
August 5, 2025
Reply from Bensons For Beds - Beckton
Thank you for choosing our Beckton store and for the great feedback! We're thrilled to hear that Sharice was able to provide you with excellent service and make your decision easier. We hope to see you again soon, Megan at Customer Care
As I said Jay is Exelent.an asset to the…
As I said Jay is an asset to the company/store. (Not the state) that’s wrong printing)
August 1, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We're proud to have Jay on our team and are glad that he provided you with great service. We appreciate your support, Megan at Customer Care
The warm welcome 🙏
The warm welcome 🙏
The lady very professional
Explanation which was given was amazing.
Very polite and calm plus a smiling on her face
August 1, 2025
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We're so glad our staff provided you with excellent service and explanations. Our team takes pride in being professional, polite, and calm to ensure your satisfaction. Come back soon! Megan at Customer Care😊
Reply from Bensons For Beds - Beckton
Thank you for the great review! We are thrilled to hear that you had an amazing experience with our services. We pride ourselves on providing top-notch service to all of our customers. Thanks for choosing us, Megan at Customer Care
The sales person was polite and gave us…
The sales person was polite and gave us time to look around before approaching use. His knowledge about the product was also very valuable.
July 28, 2025
Reply from Bensons For Beds - Beckton
Thank you for the kind words, we pride ourselves on providing exceptional service and knowledgeable staff. We’re glad you had a positive experience with our sales team, Megan at Customer Care
Reply from Bensons For Beds - Beckton
Thank you for the kind words! We are thrilled to hear that you had a positive experience with us. Our team always strives to provide excellent service and deliver on our promises. We appreciate your support and hope to see you again soon, Megan at Customer Care
Good customer service
Good customer service was received, the advisor saved me money off the product I purchased.
June 29, 2025
Reply from Bensons For Beds - Beckton
Thank you for sharing your experience! We're thrilled to hear our advisor was able to save you money on your purchase and provide excellent customer service. We value your business, Megan at Customer Care
Excellent delivery & construction.
Excellent delivery & construction.
The task of assembling the bed was taken with care and expertise by two very polite employees.
I am inspired by the diligence and decency of your staff and shall consider shopping at your store again.
July 1, 2025
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We are thrilled to hear that our team provided excellent delivery and construction services for your new bed. We look forward to seeing you again in the future, Megan at Customer Care
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