We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more
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Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... See more
Company replied
At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided add... See more
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Jay at the Beckton branch was fantastic! I found my dream bed and mattress with him on the 27th June. It was difficult to find my dream bed in the delivery time we needed but Jay managed to do that... See more
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Company details
About Bensons For Beds - Beckton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
- 2085070533
4.7
Excellent
226 reviews
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The shop assistant was very helpful and…
The shop assistant was very helpful and explained about different beds and prices very thoroughly.
May 6, 2025
Reply from Bensons For Beds - Beckton
Thank you for your wonderful feedback! We're thrilled to hear that our shop assistant provided excellent service and helped you find the perfect bed. We pride ourselves on our knowledgeable and friendly staff.
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We are so lucky to have such a helpful and dedicated team member. We strive to provide excellent service and support to all of our customers. Thank you for choosing us!
Sleep well, Team Bensons💜
Very happy with the way a was treated…
Very happy with the way a was treated good service.
April 21, 2025
Reply from Bensons For Beds - Beckton
Thank you so much for your kind words! Our team is always dedicated to providing exceptional service to our valued customers like you. We appreciate your support and hope to see you again soon. Sleep well, Team Bensons💜
The beds arrived before the time which…
The beds arrived before the time which was excellent. The driver and and Jack were very polite, quick and efficient in assembling the beds . I am very happy with the end result. Thank you
April 22, 2025
Reply from Bensons For Beds - Beckton
Thank you so much for your positive review! We always strive to provide exceptional service, and we are thrilled that you had a great experience with our team. We appreciate your business and hope you enjoy your new beds! - Team Bensons 💜
The assistant was extremely helpful and…
The assistant was extremely helpful and knowledgeable nothing was too much for her
April 16, 2025
Reply from Bensons For Beds - Beckton
Thank you for your kind words! Our team strives to provide the best possible service and we are thrilled to hear that our assistant went above and beyond for you. We appreciate your support and hope to see you again soon.
Sleep well, Team Bensons💜
Ayesha was really helpful
April 10, 2025
Reply from Bensons For Beds - Beckton
Thank you for your review! We're thrilled to hear that Ayesha went above and beyond to assist you. Our team takes pride in providing excellent customer service and we appreciate your recognition. We hope to have the opportunity to serve you again in the future.
Friendly and helpful staff made for our…
Friendly and helpful staff made for our positive experience.
April 11, 2025
Reply from Bensons For Beds - Beckton
Thank you for your kind words! We take great pride in our friendly and helpful staff, and we're thrilled to hear it made for a positive experience for you. We look forward to serving you again in the future.
Missing item and delivery issues.
We purchased four beds (bases, frames and mattresses). On the day of delivery despite the notes stating they should be taken to the rooms the delivery men left everything downstairs for us to take up ourselves. There was one bed base that didn’t arrive and we were not informed about this beforehand. We called customer service and were connected with a rude advisor who only offered delivery fee compensation which is not good enough. We called back the next day and spoke to someone slightly more understanding - the compensation only changed slightly and didn’t even touch the surface of the inconvenience caused. We were on the phone for an hour and honestly just gave up. Customers are spending thousands and they can’t even be bothered to compensate people appropriately after their mistakes. It’s also worth noting to be careful in store when purchasing items as they love sneakily adding insurance policies and unnecessary items at a cost. It’s worth calling in advance to check the order will be delivered correctly because there is a lot of incompetence.
March 25, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We regret to hear about the issues with your delivery and the missing bed base. We're also sorry you experienced unhelpful customer service and that the compensation was unsatisfactory. We'll address the delivery issues, customer service experience, and sales practices internally. We appreciate your feedback, Megan at Customer Care
Sales assistant was extremely helpful
Sales assistant was extremely helpful, knowledgable and polite.
March 21, 2025
Reply from Bensons For Beds - Beckton
We're happy to hear that our sales assistant was so helpful, knowledgeable, and polite! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Beckton
We're happy to hear that you had such a positive experience. Thank you for your valuable feedback; we appreciate it greatly. Take care, Megan at Customer Care
Thanks to Aisha for providing more…
Thanks to Aisha for providing more details on the bed frames and mattresses and also with a discounted rates
February 19, 2025
Reply from Bensons For Beds - Beckton
We're happy to hear that you received detailed information on our bed frames and mattresses and that you were satisfied with the rates provided. We appreciate your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Beckton
We're happy to hear that you had a good experience and that the sales executive was experienced. We appreciate your feedback, Megan at Customer Care
The lady who helped couldn’t have been…
The lady who helped couldn’t have been more helpful took her time didn’t rush me very pleasant in the shop.
February 8, 2025
Reply from Bensons For Beds - Beckton
We're happy to hear that the service you received was helpful and pleasant! Thank you for acknowledging the team member's dedication; we appreciate your feedback. Take care, Megan at Customer Care
The staff at the Beckton branch were…
The staff at the Beckton branch were soooo lovely it was a freezing day but they still had warm smiles. I was looking for a spare part for a bed and they were able to take my admin fee and point me in the right direction.
Love you all and your products
February 4, 2025
Reply from Bensons For Beds - Beckton
We appreciate you taking the time to leave us such a lovely review! We're so happy to hear that our staff at the Beckton branch were able to help you find the spare part you were looking for. Take care, Megan at Customer Care
Excellent service in-store
January 2, 2025
Reply from Bensons For Beds - Beckton
Thank you for your 5 star review Mr Ward! We hope you love your new order, Megan at Customer Care
The staff were helpful and attentive
The staff were helpful and attentive. We managed to purchase exactly what we wanted.
January 23, 2025
Reply from Bensons For Beds - Beckton
We appreciate your feedback! We are so glad to hear that our helpful staff assisted you in purchasing exactly what you wanted. Thanks for choosing us, Megan at Customer Care
A very good experience with Bensons for…
A very good experience with Bensons for Beds’ service and I look forward to enjoying the comfort of my new bed.
January 15, 2025
Unprompted review
Reply from Bensons For Beds - Beckton
We appreciate you sharing your positive experience with our service. We are delighted that you're looking forward to the comfort of your new bed. Take care, Megan at Customer Care
Shit company to work for it's like a…
Shit company to work for it's like a prison camp management treat there staff like shit it's a horrible company to work for would not let anyone work for bensons for beds
December 19, 2024
Unprompted review
Reply from Bensons For Beds - Beckton
Thank you for sharing your feedback Glenford. We’re sorry to hear that your experience with us has been so negative. Your feedback is important to us, and have since shared with the relevant teams. If you’d like to discuss your concerns further, please reach out to us directly.
Best Wishes,
Megan at Customer Care
Bought wardrobes from bensons
Bought wardrobes from bensons
They arrived to install them and forgot the handles
They said they would order them and arrange to fit them on
We waited 2 weeks and heard nothing and I called them, bensons said they are not aware of this and ordered them again
Today they contacted me at 6.49 am to say they would arrive between 2-4pm
I agreed because I was at work till 1pm
Bensons arrived early while I was at work
I told them it’s between 2-4 and they said well it’s an estimate and I should I have waited in all day
I said that’s unacceptable and they said they won’t be coming again and I should deal with it my self
I won’t be using bensons again and I have reported them to the finance company v12 under section 75 of the consumer credit act
I now await a refund from v12 who will persue bensons
What an awful experience
December 10, 2024
Unprompted review
Reply from Bensons For Beds - Beckton
Thank you for sharing your experience. We’re very sorry to hear about the issues with your wardrobe installation and the communication around fitting the handles. This is not the level of service we aim to provide, and we completely understand how frustrating this must have been. Your feedback was escalated to the relevant team for review and we have since worked internally to improve our processes.
Thank you,
Megan at Customer Care
The woman who helped us at the Beckton…
The woman who helped us at the Beckton shop was friendly and helpful
November 20, 2024
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