From entering Benson For Beds, Bedford, buying a mattress and pillows and delivery the experience was very positive. All staff were professional and friendly. Thank you. J&D Magee
Company replied
Location
Switch locationUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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See what reviewers are saying
I bought my daughter's bed in-store as I wanted to try out the mattresses, and I wanted to talk to a salesperson. I was very happy with the help that I received. I was emailed a date for the deliver... See more
Company replied
It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... See more
Company replied
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... See more
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Company details
About Bensons For Beds - Bedford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, United Kingdom
- 1234419486
4.8
Excellent
397 reviews
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Good products and communication
October 22, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We appreciate your feedback on our good products and communication. We are happy you had a positive experience with us. – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bedford
Our team will love hearing that—thank you so much Mr Buckle! Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care🙌
Good selection
Wide selection of beds and Oliver helped talk us though the different specifications of various alternatives so we could pick the best bed for our preferences. Useful and practical information so we could pick the right one for us!
October 15, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We're glad you found a bed that suits your preferences. It's great to hear that the information provided was useful in making your decision. Thank you for your positive feedback,
Megan at Customer Care
Very helpful staff .phoned us back and…
Very helpful staff .phoned us back and answered questions efficiently. Would definitely use them again.
October 16, 2025
Reply from Bensons For Beds - Bedford
Very helpful staff .phoned us back and answered questions efficiently. Would definitely use them again.
Sleep well,
Megan at Customer Care
Reply from Bensons For Beds - Bedford
Thanks for your feedback! We’re glad you enjoyed our range and felt welcomed by our team. Hope to see you again soon!
Take care,
Megan at Customer Care
The delivery staff were fantastic!
The delivery staff were fantastic!! Very helpful.
October 6, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you! We’re delighted to hear our delivery team were fantastic and helpful.
Kind regards,
Megan
The Bensons for Beds Care Team
My salesman Marcus was v knowledgeable-…
My salesman Marcus was v knowledgeable- patient and honest - really helpful
October 1, 2025
Reply from Bensons For Beds - Bedford
We appreciate you sharing that our salesman was knowledgeable, patient, honest, and helpful! We're so glad you had a positive experience.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Bedford
We're happy to hear that you had a brilliant experience. Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Replacing my mattress on my double bed
I was looking to replace my mattress on my double bed. The Bensons For Beds website offered me plenty of options with agod range of products. I selected one which was in the sale with 50%reduction
September 27, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We appreciate you sharing your experience. It's great to hear that you found a good selection of mattresses on our website and were able to find one on sale for your double bed. Thanks for your feedback.
Thank you,
Lauryn at Customer Care
Customer service was AMAZING
Marcus was amazing. He helped us so much from choosing the right bed to choosing the right mattress gave us advice which suited our circumstances
August 31, 2025
Reply from Bensons For Beds - Bedford
We appreciate your positive feedback! We're happy to hear that our team member was amazing and helped you choose the right bed and mattress by providing helpful advice.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Bedford
Thanks so much! We’re happy you felt the friendly service. See you again soon! Take care, Megan at Customer Care.
Farai was very attentive and helpful
Farai was very attentive and helpful. He guided our choice with professionalism.
September 20, 2025
Reply from Bensons For Beds - Bedford
Thank you for your kind words—so pleased to hear Farai took great care of you! Take care, Megan at Customer Care.
Bed Supply
Bed delivered was not fit for purpose. Glides missing from half divan base. Shop could offer no solution and Customer service department offered no remedy and no compensation
September 24, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We’re sorry to hear about the initial issues with your bed and the frustration it caused. We’re pleased to confirm that this matter has since been resolved. Please don’t hesitate to contact us if you need any further assistance.
Thank you for your feedback,
Megan at Customer Care.
Reply from Bensons For Beds - Bedford
We're happy to hear that you received good service in our store and that your delivery was very smooth. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Marcus assisted us throughout our…
Marcus assisted us throughout our visits, he is a very helpful, pleasant sales advisor, he talked us through all the aspects of each bed and how they were constructed, patiently worked with us whilst we were making our decision, whilst also expressing other options to consider. What a wonderful person to have in your store, friendly, helpful and very professional.
September 20, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We're happy to hear that our sales advisor was so helpful and pleasant during your visits. We appreciate you acknowledging their patience and professionalism as you made your decision.
Thank you,
Lauryn at Customer Care.
Amazing, totally recommend!!!
Beds are beautiful specially the one i picked out Celia(Grey). The most comfortable mattress to go with it, couldn’t be more happy of the craftsmanship. Customer service amazing from not only sales colleague that helped me out but the management too. Amazing!!
September 11, 2025
Reply from Bensons For Beds - Bedford
Thank you for your wonderful review! We're thrilled that you love your new Celia (Grey) bed and comfortable mattress. Our team takes great pride in the craftsmanship of our products and providing outstanding customer service. We appreciate your support and look forward to serving you again in the future!
Great customer service from Daria and…
Great customer service from Daria and Marcus at the Bedford branch. Both were very helpful. Marcus in particular was very patient as he explained the different types of mattresses to me as I tried them out and then said I should go away, think about it and come back and try again which I did. The staff also helped me in organising disposal of my old mattress and when I needed to alter my delivery date, it was not a problem. When I cancelled my first order because I had changed my mind, the main office gave a refund immediately.
My new mattress arrived on time and the two delivery men Ricardo and John were very helpful, polite and courteous.
Go and visit this company if you are thinking about getting a new mattress.
August 29, 2025
Reply from Bensons For Beds - Bedford
We're happy to hear about the great customer service you received at the Bedford branch. It's wonderful that our team was helpful and patient while assisting you with your mattress selection and disposal. We appreciate your recommendation and are glad the delivery went smoothly.
Take care,
Megan at Customer Care
Very good customer service
Very good customer service and very nice store experience as well. We ended up buying a mattress and are awaiting its delivery soon.
September 5, 2025
Reply from Bensons For Beds - Bedford
We're happy you had a positive experience in our store and that our customer service met your expectations. We appreciate your purchase and hope you enjoy your new mattress Mr Singh, Megan at Customer Care
Reply from Bensons For Beds - Bedford
We're happy to hear that you found what you wanted quickly. Thank you for your feedback; we appreciate it greatly.
New mattress
We went into explore buying a new mattress and left having bought one. The young man who served us, Farai, was very helpful and knowledgeable.
All in all excellent service.
August 20, 2025
Unprompted review
Reply from Bensons For Beds - Bedford
We're happy to hear that you found what you were looking for! It's great to know that our service and expertise were helpful during your mattress purchase. Thank you for your positive feedback, Megan at Customer Care
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