Shop staff were really nice, knowledgeable and helpful. The sale was on, so we bought two beautiful beds for the price of one. The delivery guys couldn’t be more helpful and pleasant - nothing was a... See more
Company replied
Location
Switch locationUnit 5 Shane Retail Park, Boucher Road, BT12 6UA Belfast, County Antrim Northern Ireland, GB
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Nails and Gérard were very polite and minefield of all in the house. They put on covers on their shoes without me asking so in mine books is 👌 Karen in the shop was so helpful and took her time with... See more
Company replied
Fiona in the Belfast store was very helpful and engaging from the moment we entered the store. We used your instore exercise to enable us to choose the correct bed best suited to our needs. We are ver... See more
Company replied
Fantastic products at a reasonable price. Unfortunately there were two disappointments with the order though. 1. They delivered the correct mattress but wrong bed on the first delivery leav... See more
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Company details
About Bensons For Beds - Belfast Ni Shane Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Shane Retail Park, Boucher Road, BT12 6UA, Belfast, County Antrim Northern Ireland, United Kingdom
4.7
Excellent
200 reviews
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Jenna was very knowledgeable and was…
Jenna was very knowledgeable and was able to advise me on the most suitable options to offer the most comfortable sleep as I suffer from several health issues that make sleeping difficult.
August 30, 2026
May use AI-assist with repliesRead more
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I store had experienced staff who were…
I store had experienced staff who were veryaccomodating and friendly
Team team also good
August 22, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased to hear that you experienced our staff as accommodating and friendly. It's wonderful that you also found our team good. Thank you for sharing your positive feedback!
Team Bensons
Really good customer service - at shop & delivery
Shop staff were really nice, knowledgeable and helpful. The sale was on, so we bought two beautiful beds for the price of one.
The delivery guys couldn’t be more helpful and pleasant - nothing was a problem to them.
August 20, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased to hear about your wonderful experience with our shop staff and their knowledge! It's fantastic that you found such great value during our sale and that our delivery team was so helpful and pleasant. Thank you for your kind words!
Team Bensons
Efficient,timely and polite.
August 23, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind review! We strive to provide efficient, timely, and polite service to all of our valued customers. Your satisfaction is our top priority!
Nails and Gérard were very polite and…
Nails and Gérard were very polite and minefield of all in the house. They put on covers on their shoes without me asking so in mine books is 👌 Karen in the shop was so helpful and took her time with me would highly recommend.
August 16, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for choosing our business, we're so glad to hear that Nails, Gérard and Karen provided excellent service to you! We take pride in going above and beyond for our customers. Thank you for the recommendation! 😀
Everything clear and easy from initial…
Everything clear and easy from initial purchase to delivery
August 16, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind review! We strive to make the purchasing and delivery process as seamless and stress-free as possible for our customers. We appreciate your support!
Your member of staff Tia was very…
Your member of staff Tia was very knowledgeable and helpful
August 4, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
"Thank you for your positive feedback! We're thrilled to hear that Tia provided excellent service and expertise during your visit. We'll be sure to pass along your compliments to her. Come see us again soon!" #CustomerSatisfaction #ExpertTeam
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
"Thank you for your positive feedback! We are thrilled that you love our bed. Your satisfaction means everything to us. Happy sleeping! 😊"
The employee Fiona is very helpful
The employee Fiona is very helpful , detailed and nice explanation and good hospitality to customers.
July 28, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for sharing your experience with Fiona at our Boucher road store! We are so glad to hear that she provided helpful and detailed service with excellent hospitality. We will be sure to pass along your kind words to her. Thank you for choosing us!
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Hello Kellie,
Thank you for your lovely review! We're delighted to hear you found our team friendly and helpful, and that you were able to take advantage of a great deal too. We really appreciate your feedback!
Take care,
Bensons for Beds. 😊
I recently purchased a bed from Bensons…
I recently purchased a bed from Bensons for Beds, Shane Retail Park, Belfast and I couldn’t be happier with the experience. This was my first time shopping with Bensons, and the service exceeded my expectations from start to finish.
A special thank you to Fiona, who looked after us in store. She was friendly, knowledgeable and took the time to help us choose the right bed without any pressure. Her excellent customer service made the whole buying process hassle free.
Everything from the point of sale through to delivery and receipt of our order was seamless and professional. The delivery team were punctual, courteous and took great care.
Most importantly, our new bed is incredibly comfortable and has been worth every penny. We are absolutely delighted with our purchase and wouldn’t hesitate to recommend Bensons for Beds Belfast to anyone looking for quality products and outstanding customer service.
Thank you again, Fiona, and the whole team.
July 20, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your glowing review! We are thrilled to hear that you had a fantastic experience at Bensons for Beds with Fiona and , Shane Retail Park, Belfast. Our team works hard to provide exceptional service and we are so glad that Fiona and the rest of the team. Glad to be able to make your first shopping experience with us a great one. Enjoy your new bed and thank you for recommending us to others!
Fiona in the Belfast store was very…
Fiona in the Belfast store was very helpful and engaging from the moment we entered the store. We used your instore exercise to enable us to choose the correct bed best suited to our needs. We are very happy with the bed we choose and look forward to receiving it in our new home. We didn't even bother to look at any other bed supplier's products.
July 17, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for the wonderful review! We are thrilled to hear that Fiona provided excellent service and helped you find the perfect bed for your new home. We are honored to have earned your trust and we look forward to delivering your new bed. Welcome to the family! #CustomerSatisfaction #HappyHome
Had such a great experience in store…
Had such a great experience in store with the lovely Jenna & Tia. We had called in to look for a mattress that we needed quickly as another company had let us down. Jenna was amazing and took her time explaining all the different options. We ended up with the tempur pro plus mattress and it has exceeded all expectations. Thanks again Jenna and Tia for everything you have done for us! You both are a credit to the store.
From Chloe & Michael :-)
July 1, 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased to hear you had such a great experience in our store! It's wonderful that our team was able to help you find the perfect mattress quickly. We're delighted that your new mattress has exceeded all expectations. Thank you for such wonderful feedback!
Team Bensons
Very helpful friendly knowledgeable…
Very helpful friendly knowledgeable staff . Thankyou Fiona and Grace
July 13, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased our team was helpful, friendly, and knowledgeable. Thank you for your kind words!
Fabulous bed
Fabulous bed, delivered on time and with good finance deal attached. The guy who sold it to us was lovely and helpful
July 5, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you so much for your kind words! We take pride in delivering excellent service and quality products to our customers. So glad to hear you had a great experience with us! Enjoy your new bed.
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind words! Our delivery team takes pride in providing exceptional service. We're glad they were able to assist you with a smile. We appreciate your support!
The paperwork you that you sign is…
The paperwork you that you sign is misleading about returning the bed and if you exchange it for something cheaper they won’t pay you the difference. I will never buy this way again
June 13, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your feedback, and we’re sorry to hear about your experience. We’re sorry if the information provided at the point of purchase has left you feeling that our returns and exchange policies were unclear or misleading. Your comments have been fed back to the relevant teams so that we can review how we communicate these terms and ensure they are as clear and transparent as possible for our customers. We appreciate you taking the time to share your experience.
Not very happy with the mattress as…
Not very happy with the mattress as there is a very bad smell of it a week on and the smell is not getting any better
June 13, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We apologise for your dissatisfaction with the odour to your new mattress. We have contacted you today to discuss moving forward with this.
Thank you for your patience with leaving this review and allowing us to look into this further for you.
Professional knowledgeable staff
Professional knowledgeable staff. Enjoyable shopping and purchasing experience. Great quality products and feel like you are shopping for a very premium product when compared to similar competition.
June 3, 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for the fantastic review! We take pride in providing top-notch service and premium products. It was a pleasure having you in our store and we hope to see you again soon!
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