I was in dire need of a good night's sleep when I entered Benson's for Beds. They saved me from nights of twisting and turning and battling a brick of a mattress. They laid me down in their bed of... See more
Company replied
Location
Switch locationUnit 5 Shane Retail Park, Boucher Road, BT12 6UA Belfast, County Antrim Northern Ireland, GB
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Angela, from your Boucher Road shop in Belfast was very helpful. She used your mattress selection guide program to aide us in choosing the appropriate mattress based on our physical needs. She showed... See more
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From sales to delivery everyone was really helpful n delivery expectation was on point. The bed we ordered is gorgeous and was very easy to assemble. We are delighted with the product 😀
Company replied
Our experience from start to finish was great. Jen came over as soon as we came in to see how she could help. She was very helpful and explained everything but wasn’t pushy in any way, she just gave u... See more
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Company details
About Bensons For Beds - Belfast Ni Shane Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Shane Retail Park, Boucher Road, BT12 6UA, Belfast, County Antrim Northern Ireland, United Kingdom
4.7
Excellent
224 reviews
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The paperwork you that you sign is…
The paperwork you that you sign is misleading about returning the bed and if you exchange it for something cheaper they won’t pay you the difference. I will never buy this way again
June 13, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your feedback, and we’re sorry to hear about your experience. We’re sorry if the information provided at the point of purchase has left you feeling that our returns and exchange policies were unclear or misleading. Your comments have been fed back to the relevant teams so that we can review how we communicate these terms and ensure they are as clear and transparent as possible for our customers. We appreciate you taking the time to share your experience.
Not very happy with the mattress as…
Not very happy with the mattress as there is a very bad smell of it a week on and the smell is not getting any better
June 13, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We apologise for your dissatisfaction with the odour to your new mattress. We have contacted you today to discuss moving forward with this.
Thank you for your patience with leaving this review and allowing us to look into this further for you.
Professional knowledgeable staff
Professional knowledgeable staff. Enjoyable shopping and purchasing experience. Great quality products and feel like you are shopping for a very premium product when compared to similar competition.
June 3, 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for the fantastic review! We take pride in providing top-notch service and premium products. It was a pleasure having you in our store and we hope to see you again soon!
Fantastic products, but.......
Fantastic products at a reasonable price.
Unfortunately there were two disappointments with the order though.
1. They delivered the correct mattress but wrong bed on the first delivery leaving me sleeping on a mattress on the floor for a fortnight.
2. When they then delivered the correct bed they left big dirty handprints on my freshly decorated walls.
June 1, 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your feedback, we apologize for the inconvenience caused. We will address the issues with our delivery team to ensure a better experience in the future. We appreciate your support and hope to have the opportunity to serve you again.
Fiona was incredibly helpful
Fiona was incredibly helpful, knowledgeable and a great sales person. An absolute pleasure and fantastic asset to have
May 28, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased you had such a positive experience with our team member. Thank you for sharing your wonderful feedback!
Team Bensons
Delivering on time
Delivering on time. Pleased with the tidy up after delivery and assembly
May 25, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased our delivery was on time and tidy. Thank you for your kind feedback!
Team Bensons
Purchase of Mattress
Good service on the delivery day. The reason I did not give 5 stars is because the delivery was delayed for 2 weeks.
May 20, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your honest feedback. We apologize for the delivery delay and appreciate your understanding. We're glad to hear you had a positive experience on the delivery day and will continue to work on improving our services.
Purchase and setup of our tempur beds
From the original sale to the delivery of the final product these guys were faultless, sales lady was great not pushy, very knowledgeable and we got everything we wanted.
The delivery and assembly team were amazing, 2 young guys, but so polite and efficient couldn't pick fault in anything.
Would highly recommend and use again
May 22, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased to hear that your entire experience, from sale to delivery, was faultless! It's wonderful that our team was knowledgeable and efficient. Thank you for your high recommendation!
Team Bensons
We had a great experience
We had a great experience
The sales person Hassan was very helpful and informative
Delivery is quick.
May 24, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so glad you had a great experience with us. We appreciate you sharing your positive feedback about our helpful team and quick delivery.
Team Bensons
Great service from start to finish
Great service from start to finish. The instore staff were helpful and knowledgeable. The sofa bed was delivered on the day and time as notified
May 24, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so pleased you received great service from start to finish! It's wonderful to hear our staff were helpful and your sofa bed arrived as expected.
Team Bensons
Love the bed
Love the bed. I was helped to choose the right bed and mattress for my needs by staff member who was really nice and listened to what I needed and guided me to the right bed for me. Also the two guys that delivered and assembled it were really good. They were very easy to speak too. They worked quickly and left the room tidy. I was happy with the results.
May 18, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so happy to hear you love your new bed! It's wonderful that our team member provided excellent guidance and that the delivery and assembly team were efficient and friendly. Thank you for your positive feedback!
Team Bensons - Jess
Multiple stores later we chose this one
The store at boucher road belfast was the 3rd store we had been looking for a bed for our 3yr old. The team there where lovely and very helpful, the process to order was smooth.
April 25, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We are so glad to hear our Boucher Road team provided such a lovely and helpful experience for you while finding a bed for your child. Thank you for your kind words!
Team Bensons
Can’t recommend Bendins enough
Can’t recommend Bendins enough. I bought a bed and mattress from them 11 years ago, the most comfortable mattress I have ever slept on. I recently purchased a new mattress which has just been delivered. The staff in Belfast and the delivery drivers were so helpful. A very positive experience.
May 16, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We are so happy to hear you've enjoyed our mattresses for over a decade! Your kind words about our Belfast staff and delivery team are greatly appreciated. Thank you for your continued support.
Team Bensons - Jess
Great
From ordering in store to delivery & assembly, I was kept informed at every step. Everything arrived on time, the delivery team had everything assembled within the hour, no issues at all...
May 14, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
We're so glad to hear that your experience, from ordering to assembly, was smooth and efficient. Thank you for your wonderful feedback!
Team Bensons - Jess
Good knowledgeable helpful staff
Good knowledgeable helpful sales assistant in the Belfast Boucher Road store.
Kept informed all through the process, delivery and installation was on time and efficiency carried out leaving the room clean and tidy having removed all the packing materials.
May 9, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for the great feedback! 😊 We’re delighted to hear the sales assistant at our Belfast Boucher Road store was knowledgeable and helpful, and that you were kept well informed throughout the whole process. It’s also great to know delivery and installation were on time, efficient, and left everything clean and tidy. We really appreciate you taking the time to share your experience! ⭐
Fiona and team at the Belfast Bensons…
Fiona and team at the Belfast Bensons for Beds shop were incredibly helpful, and made our purchase of a mattress and bed frame feel extremely smooth and easy. Their expertise made me feel assured and confident in choosing the right mattress, alongside the SleepPro machine which was really good as a more in depth tool! Thank you again and we are looking forward to receiving our new bed!
May 7, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you so much for the lovely feedback! 😊 We’re delighted Fiona and the team at our Belfast store made everything feel so smooth and easy, and that their expertise—especially using the SleepPro machine—helped you feel confident in choosing the perfect mattress. We’ll be sure to pass on your kind words. We hope you enjoy your new bed when it arrives! 🛏️✨
Top Service
Was effortless from start to finish, well mannered, respectful and professional team. From the sale in the showroom to the guys delivering to our home, 1st class from start to finish, they are all huge credit to their employer.
May 6, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for the kind words Mark. I'm so glad you had a good experience. That is the bensons way.
Team Bensons
Competent salesperson
I went in to buy a mattress and I knew which one I wanted. The assistant helped me locate it, and then led me through the process of buying it efficiently and swiftly. Thank you.
April 26, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you! 😊 We’re glad our team helped you find exactly what you wanted and made the purchase quick and easy. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for sharing! We are thrilled to hear that our sales agent Lewis provided exceptional service. We strive to make every customer experience a pleasurable one. Thank you for choosing our business!
Everybody is very sincere with there…
Everybody is very sincere with there help and committed to see you get the best deal.
April 11, 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you so much for your kind words! It is our pleasure to provide sincere and committed help to ensure our customers get the best deal possible. We appreciate your support!
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