Bensons For Beds - Bishopbriggs Reviews 

357
TrustScore 5 out of 5

4.8

Unit 6b Strathkelvin Retail Park, Crosshill Road, G64 2TS Glasgow, Glasgow, GB


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Rated 5 out of 5 stars

We visited Strathkelvn store twice over a weekend - the Manager from the Kilmarnock Store was covering and dealt with our sale. Cannot speak too highly of the service we received. From advice to... See more

Rated 5 out of 5 stars

We purchased a mattress from these guys and the customer experience was excellent. Stewart the salesman listened to exactly what we told him our needs were and sold us the correct product even althoug... See more

Company replied

Rated 5 out of 5 stars

Salesman took time to listen, allowed us to try out mattresses and find the correct one. We were allowed to take our time and discuss, ask questions, and there was no pushing us to make mind up quickl... See more

Company replied

Rated 5 out of 5 stars

This was an excellent buying experience considering we only went in to look at what I had seen online. We were welcomed to the store within a minute or so by Barbara. I explained we already had a... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Bishopbriggs

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 6b Strathkelvin Retail Park, Crosshill Road, G64 2TS, Glasgow, Glasgow, United Kingdom

  • 1417724715

4.8

Excellent

TrustScore 5 out of 5

357 reviews

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4.8

All reviews

(357)

25,679 reviews in the last 12 months

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Rated 5 out of 5 stars

Bed Reveiw

Bed Reveiw

Deborah in the Bishopbriggs store, was really helpful and went over and above to help find our right bed.

March 10, 2026
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Reply from Bensons For Beds - Bishopbriggs

Thank you so much for your lovely review! I’m delighted to hear that Deborah in our Bishopbriggs store was so helpful and went above and beyond to help you find the right bed. We love hearing when our colleagues make such a positive difference to a customer’s experience.
I’ll be sure to pass your kind words on to her — she’ll be thrilled,
Megan at Customer Care

Rated 5 out of 5 stars

Very easy process

Very easy process. Good information by Arthur at the showroom, ordering and payment was done and delivery happened exactly as promised. Communication was good throughout. It was refreshing that a company does what it says it will do with very little fuss.

March 7, 2026
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Reply from Bensons For Beds - Bishopbriggs

Thank you for your fantastic review! We’re delighted to hear the process was so easy from start to finish. It’s great to know Arthur provided clear information in the showroom and that ordering, payment, and delivery all happened exactly as promised. We’re also pleased communication was smooth throughout. It’s refreshing to hear feedback like this, and we truly appreciate your kind words,
Megan at Customer Care

Rated 5 out of 5 stars
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Reply from Bensons For Beds - Bishopbriggs

r brownlie,

We appreciate you sharing that our team was helpful, courteous, and punctual. Thank you for your positive feedback; it means a lot to us.

Team Bensons

Rated 5 out of 5 stars

Great service!

Great service from selecting a bed and mattress from thier extensive range, through to sales, and to delivery. Delivery was particularly stand out as they took the bed upstairs, the turning staircase no match for them.

March 7, 2026
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Reply from Bensons For Beds - Bishopbriggs

David MacCrimmon,

We're glad you enjoyed your experience selecting a bed and mattress from our wide range. We appreciate your highlighting our delivery team's efforts navigating the staircase. Thanks for the positive feedback!

Team Bensons

Rated 5 out of 5 stars

Polite and very helpful

Polite and very helpful. Excellent service.

March 1, 2026
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Reply from Bensons For Beds - Bishopbriggs

Mr Watson,

We're delighted to hear that you found our service excellent, and our team polite and helpful. We appreciate your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Boys were on time

Boys were on time, early actually and very pleasent

March 5, 2026
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Reply from Bensons For Beds - Bishopbriggs

Mr Mark Weston,

We're happy to hear that our team was punctual and pleasant! Thank you for your positive feedback; we appreciate it.

Team Bensons

Rated 4 out of 5 stars

benson experience

the staff were very welcoming and friendly listened to my needs, showed me a range of beds to suit my needs and requirements.

February 27, 2026
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Reply from Bensons For Beds - Bishopbriggs

Thank you for your lovely feedback. We’re really pleased to hear that the staff were welcoming, friendly, and took the time to listen to your needs. It’s great to know they showed you a range of beds that suited your requirements. We really appreciate you sharing your experience,
Megan at Customer Care

Rated 5 out of 5 stars

The staff were very helpful when it…

The staff were very helpful when it came to choosing the right bed, which was delivered in the time specified. Altogether, it was a pleasant experience.

February 23, 2026
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Reply from Bensons For Beds - Bishopbriggs

Really appreciate your feedback! So glad the team supported you in choosing the perfect bed and that delivery was right on time.
Megan at Customer Care⭐

Rated 5 out of 5 stars

Great customer service Barbara advised…

Great customer service Barbara advised well and was very helpful would recommend bensons beds to anyone

February 24, 2026
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Reply from Bensons For Beds - Bishopbriggs

We're so glad that our customer service was great and that our advisor was helpful. We appreciate your recommendation of our beds to others,
Megan at Customer Care

Rated 5 out of 5 stars

My experience at Benson for beds was…

My experience at Benson for beds was first class. Arthur was our sales advisor. His understanding of what our needs were was very professional. Thank you

February 22, 2026
Unprompted review
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Reply from Bensons For Beds - Bishopbriggs

Thank you so much for your lovely feedback! We’re thrilled your experience at Bensons for Beds was first‑class. Arthur will be delighted to hear your kind words.
See you next time! Megan at Customer Care 😊

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very friendly, helpful and knowledgeable staff in the store. The Bensons delivery men were friendly, punctual and efficient.

February 12, 2026
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Reply from Bensons For Beds - Bishopbriggs

Thank you for your lovely review! 😊 We’re so pleased to hear that our in‑store team were friendly, helpful, and knowledgeable, and that our delivery team were just as friendly, punctual, and efficient. Your feedback means a lot to us,
Megan at Customer Care

Rated 5 out of 5 stars

Bishopbriggs branch

Oliver at the bishopbriggs branch, couldn't have been any more perfect. Seemed very knowledgeable about types , sizes and firmness of mattresses. He did everything he could to get me exactly what I needed.
My mother and sister had recommended Bensons and I would also recommend. The staff were all cheerful and polite. They were clean and smart as was the showroom.
Cannot wait to get my new bed and mattress!

February 19, 2026
Unprompted review
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Reply from Bensons For Beds - Bishopbriggs

We're happy to hear that you received perfect assistance and found our staff knowledgeable and helpful. It's great to know you'd recommend us, and we appreciate your positive feedback about the team and showroom!

Stewart - Team Bensons

Rated 5 out of 5 stars

I cannot rate them high enough

I cannot rate them high enough. From the communication in the showroom from the sales assistant and post purchase communication and delivery everything has been exceptional. Thank you so much .

February 19, 2026
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Reply from Bensons For Beds - Bishopbriggs

We appreciate your fantastic feedback! We're happy to hear that you were impressed with our team's communication in the showroom, as well as our post-purchase support and delivery service.

Stewart - Team Bensons

Rated 5 out of 5 stars

My requirements were specific and I had…

My requirements were specific and I had a very good staff member who dealt with everything.

February 15, 2026
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Reply from Bensons For Beds - Bishopbriggs

We're so happy a staff member was able to assist with your specific needs. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

The assistant was very pleasant and…

The assistant was very pleasant and very helpful. And the store had exactly what I was looking for.

February 12, 2026
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Reply from Bensons For Beds - Bishopbriggs

We appreciate you sharing your feedback! We're so happy to hear that the assistant was pleasant and helpful, and that our store had what you were looking for.

Stewart - Bensons Team

Rated 4 out of 5 stars

Very pleased overall

Very pleased with the service in the shop, the delivery and the bed itself. The only issue was that the wooden Hop Hop bed was a bit difficult to erect and four screws were not supplied, my husband had to use his own.

February 15, 2026
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Reply from Bensons For Beds - Bishopbriggs

We're glad you're pleased with our service and the bed. We're sorry the assembly was difficult and that screws were missing. We'll review this to improve our product and service. Thanks for your feedback.

Stewart - Bensons Team

Rated 5 out of 5 stars

Excellent service from John and Taylor…

Excellent service from John and Taylor from start to finish job well done

February 12, 2026
Unprompted review
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Reply from Bensons For Beds - Bishopbriggs

We're happy to hear that you received excellent service. We appreciate you acknowledging the team's hard work and your positive feedback!

- Jessica at Team Bensons

Rated 5 out of 5 stars

Every thing was very good.

February 12, 2026
Unprompted review
Bensons For Beds - Bishopbriggs logo

Reply from Bensons For Beds - Bishopbriggs

We're glad you had a very good experience. We appreciate you taking the time to leave us feedback,
Megan at Customer Care

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