No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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See what reviewers are saying
The bolton gate store was recommended to me by family due to the friendly and helpful ladies there. Myself and my daughter received a warm welcome and was shown around the store to look at various opt... See more
Company replied
Ellie was great from start to finish , very knowledgeable wasn’t pushy and totally understanding of our needs. Small gripe of having no phone signal due to Bolton playing at home, apparently a comm... See more
Company replied
Made a purchase at Bolton Gate Retail Park store recently. We were greeted by Brittany who was very polite, friendly and extremely knowledgeable. Talked us through everything in a very thorough and p... See more
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Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.8
Excellent
353 reviews
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I was helped by a gentleman named Phil…
I was helped by a gentleman named Phil and he was very patient with me. And didn’t pressure me at all
July 5, 2026
Good service in shop,and good…
Good service in shop,and good communication to keep me updated on the delivery.
July 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Bolton
Thank you for your great feedback
Team Bensons
Very helpful and knowledgeable.Made us…
Very helpful and knowledgeable.Made us feel that we trusted his advise.
Explained all the deals on offer
June 29, 2026
Reply from Bensons For Beds - Bolton
We're delighted to hear that you found our team knowledgeable and helpful. It's wonderful that you felt confident in the advice provided and that all available options were clearly explained.
Team Bensons
The material selection was amazing and…
The material selection was amazing and the staff is also brilliant,
June 27, 2026
Reply from Bensons For Beds - Bolton
We're so pleased you found our material selection amazing and our staff brilliant. Thank you for your kind words!
Team Bensons
Excellent customer service from Hawa
Excellent customer service from Hawa, friendly and knowledgeable and we appreciated all her help! Thank you
June 20, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
We're so pleased you received excellent customer service and found our team friendly and knowledgeable. Thank you for your kind feedback!
Team Bensons
Mattress comfortable but bed a bit…
Mattress comfortable but bed a bit high...learning to cope
June 19, 2026
Reply from Bensons For Beds - Bolton
We appreciate your feedback. We are glad you find the mattress comfortable.
Team Bensons
Great customer service
June 23, 2026
Reply from Bensons For Beds - Bolton
Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Bolton
We're so pleased you're happy with your bed and our service. Thank you!
Team Bensons
Excellent company
Excellent company. Was very helpful, and a friendly service from all. Kept updated on delivery. So glad we made the purchase. Would definitely recommend Bensons for Beds.
June 8, 2026
Reply from Bensons For Beds - Bolton
We're so glad you're happy with our helpful, friendly service and delivery updates! Thank you for your recommendation.
Team Bensons
Professional Company throughout
From first walking into the store to receiving the order Bensons for Beds could not be more friendly and professional. I would recommend them 109%. Congratulations.
June 4, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
We are so pleased to hear about your positive experience from start to finish. It's wonderful to know our team was friendly and professional. Thank you for your kind words!
Team Bensons
No one was actively involving with the…
No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very good and good communication skills.
May 27, 2026
Reply from Bensons For Beds - Bolton
We appreciate your feedback and are glad to hear that a team member was able to assist you thoroughly with your purchase and available offers. We are always working to improve our customer interactions.
Team Bensons
We ordered our bed from Bensons and the…
We ordered our bed from Bensons and the delivery and set up was great .
May 24, 2026
Reply from Bensons For Beds - Bolton
We're so pleased your bed delivery and setup were great! Thank you for sharing your positive experience.
Team Bensons
Chloe was very very helpful and…
Chloe was very very helpful and customers service is amazing
All the staff are amazing
May 25, 2026
Reply from Bensons For Beds - Bolton
We're so pleased our team provided amazing service. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Bolton
We appreciate your feedback.
Team Bensons
Great customer service from in store to…
Great customer service from in store to delivery. Free gifts for product care. Very clear communications on the delivery schedule.
May 17, 2026
Reply from Bensons For Beds - Bolton
We're so pleased to hear you had great service from our team and clear communication about your delivery!
Team Bensons
The sales person was very informative…
The sales person was very informative and patient in any queries I had.
May 19, 2026
Reply from Bensons For Beds - Bolton
We're so glad our team was informative and patient with your queries. Thank you for your feedback!
Team Bensons - Jess
great man to deal with
May 12, 2026
Reply from Bensons For Beds - Bolton
Simple, smooth, and easy—love that! 😊 Thanks for the great feedback!
Reply from Bensons For Beds - Bolton
Thanks for your kind words! We’re really pleased you enjoyed the full experience💖
Very good experience in store
Very good experience in store. Catherine was extremely helpful and so was Ben. They guided us to the type of mattress we wanted and the whole experience was easy. I look forward to a successful delivery in a couple of weeks.
May 5, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a very good in-store experience! It's great to know that our team members were helpful in guiding you to the mattress you wanted and that the process was easy. We look forward to a successful delivery for you!
Team Bensons
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