I visited the Bolton store a few times, friendly store staff, available for questions and information. I ended up ringing to place my order and having realised I missed a good offer on my chosen bed... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
Company replied
No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
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Customer service beyond expectations! From the sales team in the store who were patience personified in meeting our changing plans because of the wide choices available to the delivery team who ran... See more
Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.8
Excellent
378 reviews
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great man to deal with
May 12, 2026
Reply from Bensons For Beds - Bolton
Simple, smooth, and easy—love that! 😊 Thanks for the great feedback!
Reply from Bensons For Beds - Bolton
Thanks for your kind words! We’re really pleased you enjoyed the full experience💖
Very good experience in store
Very good experience in store. Catherine was extremely helpful and so was Ben. They guided us to the type of mattress we wanted and the whole experience was easy. I look forward to a successful delivery in a couple of weeks.
May 5, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a very good in-store experience! It's great to know that our team members were helpful in guiding you to the mattress you wanted and that the process was easy. We look forward to a successful delivery for you!
Team Bensons
Excellent customer service
Excellent customer service. The sales assistant was polite, respectful and helpful.
They also gave us time to think about what we wanted and needed without encouraging us to purchase something we didn’t want
April 28, 2026
Reply from Bensons For Beds - Bolton
We appreciate your great feedback! We're delighted to hear that you found our sales assistant to be respectful and helpful, and that you were given time to consider your needs.
Team Bensons
Delivered on time with excellent…
Delivered on time with excellent communication of ETA. The delivery chaps erected the bed and explained how everything worked and to disassemble should I move house. Very very impressive.
May 1, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a positive experience with our delivery service! It's great to know that our team was punctual, communicative, and helpful during the setup. Thank you for your impressive feedback!
Team Bensons
Very helpfull sales staff and very…
Very helpfull sales staff and very efficient delivery guys keeping me updated on arrival tine
April 27, 2026
Reply from Bensons For Beds - Bolton
Lovely to hear — helpful service and clear delivery updates are exactly what we aim for!
Here’s to comfier nights and happier mornings
Great service
A good selection of beds and mattresses to view and try. Helpful and friendly assistant who didn't rush to make a sale.
April 23, 2026
Reply from Bensons For Beds - Bolton
Thank you for your lovely review! 😊 We’re so pleased you enjoyed browsing our wide range and that our friendly assistant was helpful without any pressure. Thanks again for choosing us✨
Excellent company.
From beginning to end everyone extremely helpful , friendly and polite. The delivery team of Ryan and Kelvin were excellent in every way— could not be bettered.
A huge thank you to you all! 🎉🎉🔔🔔🤗
April 28, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for this amazing feedback! 😊 We’re thrilled to hear everyone was so helpful, friendly, and polite from start to finish. A huge shoutout to Ryan and Kelvin for delivering such excellent service — we’ll be sure to pass on your kind words. Thanks again from all of us, and enjoy your new bed! 🎉🛏️✨
It was very satisfying to have such a…
It was very satisfying to have such a good experience.
That was all down to Ellie.
April 22, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words! We’re delighted to hear you had such a satisfying experience, and we’ll be sure to pass your lovely feedback on to Ellie — she’ll be thrilled
The delivery drivers Ant and Duncan…were really nice and they worked so quickly and very polite
The delivery drivers Ant and Duncan were really nice and polite. They worked efficiently and quickly. My mattress is really comfortable and i am very happy with everything
April 24, 2026
Reply from Bensons For Beds - Bolton
Thank you! 😊 Big thanks to Ant and Duncan for the speedy, polite delivery—and we’re thrilled you’re loving how comfortable your mattress is. Happy sleeping,
Megan | Customer Care Specialist✨
Perfect from start to finish
From start to finish it was seamless. Staff in the store were not pushy, just informative, thank you Ellie! We got regular updates, delivery was on time, thanks to Ryan and Kelvin for being so efficient. Would not hesitate to recommend.
April 16, 2026
Reply from Bensons For Beds - Bolton
Thanks for the recommendation! We’re so glad Ellie and the delivery team made everything easy and stress‑free 🌟
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Purchase of a mattress …
The customer service at the Bolton shop was excellent. They assisted me when asked. At no time did I feel pressured to buy a bed.
I was kept upto date on the progress of my bed.
The delivery team were excellent. The bed arrived on the scheduled day and slightly early.
March 22, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you for sharing your experience! We’re delighted to hear the Bolton team provided excellent, pressure‑free service and supported you whenever you needed help. It’s great to know you were kept well informed throughout and that delivery arrived slightly early and went smoothly with our excellent delivery team.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bolton
Thanks so much! We’re glad our helpful know‑how made the difference 😊
Until next time, thank you,
Megan | Customer Care Specialist!
Brilliant product and great delivery service
Delivery was on time and the 30 minutes reminder from the delivery team was really helpful. The delivery guys were polite and friendly, and safely handled our goods. Very satisfied with the company.
April 12, 2026
Reply from Bensons For Beds - Bolton
We're so glad to hear that your delivery was on time! It's great to know that the reminder was helpful and that our team was polite and careful. Thank you for your positive feedback.
Team Bensons
All round excellent experience.he production…
Kept informed about the production progress of the bed. The customer advisor at Bolton , Chloe was very helpful when we were trying to find the most suitable bed. Delivery was as described with a 2 hour window and then an update before arrival.
April 11, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear you were informed about your bed's production. It's great that our advisor in Bolton, was so helpful in finding the right bed for you. We appreciate your feedback on the delivery updates.
Team Bensons
Ellie was great from start to finish
Ellie was great from start to finish , very knowledgeable wasn’t pushy and totally understanding of our needs.
Small gripe of having no phone signal due to Bolton playing at home, apparently a common occurrence on match days!
I needed to move some funds on my bank account and had no access to WiFi, maybe customer or even colleague access would be a good idea particularly as you have QR codes to scan , We could have just walked away to the competition next door
Ellie ⭐️
April 9, 2026
Reply from Bensons For Beds - Bolton
We’re delighted to hear that Ellie supported you so well throughout your visit. It’s great to know she offered knowledgeable, understanding assistance without any pressure, helping you find exactly what you needed. We also appreciate your feedback regarding the lack of signal and WiFi during busy match days — this is valuable insight, and we’ll make sure it’s shared with the relevant team, as better connectivity would certainly improve the experience for both customers and colleagues. Thank you for taking the time to share your thoughts.
💜 Thank you for your positive review – Lauryn at Customer Care
An excellent experienceVery good experience when ordering and…
Very good experience when ordering and then re-ordering a change of two mattresses. Both assistants at the Bolton shop were extremely helpful and informative. Both Brittany and Simon were professional, friendly and supportive. All was made easy for us and best options explained. The delivery men were quick and pleasant.
March 27, 2026
Reply from Bensons For Beds - Bolton
Thank you for the lovely feedback! We’re so pleased Brittany and Simon at our Bolton store made everything easy and clearly explained your options — even with changes along the way. Great to hear the delivery team were quick and pleasant too. Enjoy your new mattresses,
Megan | Customer Care Specialist✨
The bolton gate store was recommended…
The bolton gate store was recommended to me by family due to the friendly and helpful ladies there. Myself and my daughter received a warm welcome and was shown around the store to look at various options tailored to what we were looking for. All of this was done without any pushy sales tactics which helped us make a decision without feeling under pressure. Big shout out to steph and the other lady who was working there on sunday 29th March. 100% recommended.
March 29, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for the lovely review and recommendation Miss Gore! We’re delighted you and your daughter felt so welcome at our Bolton Gate store. Steph and the team will be thrilled to hear your kind words — relaxed, friendly, and no pressure is exactly how we love to do things. Thanks again for choosing us,
Megan | Customer Care Specialist🛏️✨
Was looked after by Steph at the Bolton…
Was looked after by Steph at the Bolton store. Spent time explaing the different mattresses and how they worked and tried the beds to find the one for me. I bought a bed base and matresses and very good valur for money. Highly reccomended!
March 21, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for the brilliant feedback! 😊 Wonderful to hear Steph at our Bolton store took the time to explain everything and help you try out the mattresses to find the perfect one. Great choice with your new bed base and mattress — and we’re delighted you found it great value for money. Really appreciate the recommendation,
Megan | Customer Care Specialist✨
A very easy process and a great way to…
A very easy process and a great way to get a new bed the gentleman who served us was very helpful and he new what he was talking about so all in all a very easy process.
March 22, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words Mr Miller! We’re really glad to hear the whole process was so easy for you. It’s great to know the gentleman who served you was helpful and knowledgeable—making everything smooth from start to finish. We really appreciate your feedback,
Megan at Customer Care! 😊✨
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