From entering the store I was made to feel welcomed by Steph the sales associate. She had an amazing product knowledge and a went through everything with me. Answering all my questions honestly, she h... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
Company replied
Made a purchase at Bolton Gate Retail Park store recently. We were greeted by Brittany who was very polite, friendly and extremely knowledgeable. Talked us through everything in a very thorough and p... See more
Company replied
Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
Company replied
Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.9
Excellent
384 reviews
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No one was actively involving with the…
No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very good and good communication skills.
May 27, 2026
Reply from Bensons For Beds - Bolton
We appreciate your feedback and are glad to hear that a team member was able to assist you thoroughly with your purchase and available offers. We are always working to improve our customer interactions.
Team Bensons
We ordered our bed from Bensons and the…
We ordered our bed from Bensons and the delivery and set up was great .
May 24, 2026
Reply from Bensons For Beds - Bolton
We're so pleased your bed delivery and setup were great! Thank you for sharing your positive experience.
Team Bensons
Chloe was very very helpful and…
Chloe was very very helpful and customers service is amazing
All the staff are amazing
May 25, 2026
Reply from Bensons For Beds - Bolton
We're so pleased our team provided amazing service. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Bolton
We appreciate your feedback.
Team Bensons
Great customer service from in store to…
Great customer service from in store to delivery. Free gifts for product care. Very clear communications on the delivery schedule.
May 17, 2026
Reply from Bensons For Beds - Bolton
We're so pleased to hear you had great service from our team and clear communication about your delivery!
Team Bensons
The sales person was very informative…
The sales person was very informative and patient in any queries I had.
May 19, 2026
Reply from Bensons For Beds - Bolton
We're so glad our team was informative and patient with your queries. Thank you for your feedback!
Team Bensons - Jess
great man to deal with
May 12, 2026
Reply from Bensons For Beds - Bolton
Simple, smooth, and easy—love that! 😊 Thanks for the great feedback!
Reply from Bensons For Beds - Bolton
Thanks for your kind words! We’re really pleased you enjoyed the full experience💖
Very good experience in store
Very good experience in store. Catherine was extremely helpful and so was Ben. They guided us to the type of mattress we wanted and the whole experience was easy. I look forward to a successful delivery in a couple of weeks.
May 5, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a very good in-store experience! It's great to know that our team members were helpful in guiding you to the mattress you wanted and that the process was easy. We look forward to a successful delivery for you!
Team Bensons
Excellent customer service
Excellent customer service. The sales assistant was polite, respectful and helpful.
They also gave us time to think about what we wanted and needed without encouraging us to purchase something we didn’t want
April 28, 2026
Reply from Bensons For Beds - Bolton
We appreciate your great feedback! We're delighted to hear that you found our sales assistant to be respectful and helpful, and that you were given time to consider your needs.
Team Bensons
Delivered on time with excellent…
Delivered on time with excellent communication of ETA. The delivery chaps erected the bed and explained how everything worked and to disassemble should I move house. Very very impressive.
May 1, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a positive experience with our delivery service! It's great to know that our team was punctual, communicative, and helpful during the setup. Thank you for your impressive feedback!
Team Bensons
Very helpfull sales staff and very…
Very helpfull sales staff and very efficient delivery guys keeping me updated on arrival tine
April 27, 2026
Reply from Bensons For Beds - Bolton
Lovely to hear — helpful service and clear delivery updates are exactly what we aim for!
Here’s to comfier nights and happier mornings
Great service
A good selection of beds and mattresses to view and try. Helpful and friendly assistant who didn't rush to make a sale.
April 23, 2026
Reply from Bensons For Beds - Bolton
Thank you for your lovely review! 😊 We’re so pleased you enjoyed browsing our wide range and that our friendly assistant was helpful without any pressure. Thanks again for choosing us✨
Excellent company.
From beginning to end everyone extremely helpful , friendly and polite. The delivery team of Ryan and Kelvin were excellent in every way— could not be bettered.
A huge thank you to you all! 🎉🎉🔔🔔🤗
April 28, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for this amazing feedback! 😊 We’re thrilled to hear everyone was so helpful, friendly, and polite from start to finish. A huge shoutout to Ryan and Kelvin for delivering such excellent service — we’ll be sure to pass on your kind words. Thanks again from all of us, and enjoy your new bed! 🎉🛏️✨
It was very satisfying to have such a…
It was very satisfying to have such a good experience.
That was all down to Ellie.
April 22, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words! We’re delighted to hear you had such a satisfying experience, and we’ll be sure to pass your lovely feedback on to Ellie — she’ll be thrilled
The delivery drivers Ant and Duncan…were really nice and they worked so quickly and very polite
The delivery drivers Ant and Duncan were really nice and polite. They worked efficiently and quickly. My mattress is really comfortable and i am very happy with everything
April 24, 2026
Reply from Bensons For Beds - Bolton
Thank you! 😊 Big thanks to Ant and Duncan for the speedy, polite delivery—and we’re thrilled you’re loving how comfortable your mattress is. Happy sleeping,
Megan | Customer Care Specialist✨
Perfect from start to finish
From start to finish it was seamless. Staff in the store were not pushy, just informative, thank you Ellie! We got regular updates, delivery was on time, thanks to Ryan and Kelvin for being so efficient. Would not hesitate to recommend.
April 16, 2026
Reply from Bensons For Beds - Bolton
Thanks for the recommendation! We’re so glad Ellie and the delivery team made everything easy and stress‑free 🌟
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Purchase of a mattress …
The customer service at the Bolton shop was excellent. They assisted me when asked. At no time did I feel pressured to buy a bed.
I was kept upto date on the progress of my bed.
The delivery team were excellent. The bed arrived on the scheduled day and slightly early.
March 22, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you for sharing your experience! We’re delighted to hear the Bolton team provided excellent, pressure‑free service and supported you whenever you needed help. It’s great to know you were kept well informed throughout and that delivery arrived slightly early and went smoothly with our excellent delivery team.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bolton
Thanks so much! We’re glad our helpful know‑how made the difference 😊
Until next time, thank you,
Megan | Customer Care Specialist!
Brilliant product and great delivery service
Delivery was on time and the 30 minutes reminder from the delivery team was really helpful. The delivery guys were polite and friendly, and safely handled our goods. Very satisfied with the company.
April 12, 2026
Reply from Bensons For Beds - Bolton
We're so glad to hear that your delivery was on time! It's great to know that the reminder was helpful and that our team was polite and careful. Thank you for your positive feedback.
Team Bensons
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