From entering the store I was made to feel welcomed by Steph the sales associate. She had an amazing product knowledge and a went through everything with me. Answering all my questions honestly, she h... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
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Made a purchase at Bolton Gate Retail Park store recently. We were greeted by Brittany who was very polite, friendly and extremely knowledgeable. Talked us through everything in a very thorough and p... See more
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Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
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Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.9
Excellent
384 reviews
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All round excellent experience.he production…
Kept informed about the production progress of the bed. The customer advisor at Bolton , Chloe was very helpful when we were trying to find the most suitable bed. Delivery was as described with a 2 hour window and then an update before arrival.
April 11, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear you were informed about your bed's production. It's great that our advisor in Bolton, was so helpful in finding the right bed for you. We appreciate your feedback on the delivery updates.
Team Bensons
Ellie was great from start to finish
Ellie was great from start to finish , very knowledgeable wasn’t pushy and totally understanding of our needs.
Small gripe of having no phone signal due to Bolton playing at home, apparently a common occurrence on match days!
I needed to move some funds on my bank account and had no access to WiFi, maybe customer or even colleague access would be a good idea particularly as you have QR codes to scan , We could have just walked away to the competition next door
Ellie ⭐️
April 9, 2026
Reply from Bensons For Beds - Bolton
We’re delighted to hear that Ellie supported you so well throughout your visit. It’s great to know she offered knowledgeable, understanding assistance without any pressure, helping you find exactly what you needed. We also appreciate your feedback regarding the lack of signal and WiFi during busy match days — this is valuable insight, and we’ll make sure it’s shared with the relevant team, as better connectivity would certainly improve the experience for both customers and colleagues. Thank you for taking the time to share your thoughts.
💜 Thank you for your positive review – Lauryn at Customer Care
An excellent experienceVery good experience when ordering and…
Very good experience when ordering and then re-ordering a change of two mattresses. Both assistants at the Bolton shop were extremely helpful and informative. Both Brittany and Simon were professional, friendly and supportive. All was made easy for us and best options explained. The delivery men were quick and pleasant.
March 27, 2026
Reply from Bensons For Beds - Bolton
Thank you for the lovely feedback! We’re so pleased Brittany and Simon at our Bolton store made everything easy and clearly explained your options — even with changes along the way. Great to hear the delivery team were quick and pleasant too. Enjoy your new mattresses,
Megan | Customer Care Specialist✨
The bolton gate store was recommended…
The bolton gate store was recommended to me by family due to the friendly and helpful ladies there. Myself and my daughter received a warm welcome and was shown around the store to look at various options tailored to what we were looking for. All of this was done without any pushy sales tactics which helped us make a decision without feeling under pressure. Big shout out to steph and the other lady who was working there on sunday 29th March. 100% recommended.
March 29, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for the lovely review and recommendation Miss Gore! We’re delighted you and your daughter felt so welcome at our Bolton Gate store. Steph and the team will be thrilled to hear your kind words — relaxed, friendly, and no pressure is exactly how we love to do things. Thanks again for choosing us,
Megan | Customer Care Specialist🛏️✨
Was looked after by Steph at the Bolton…
Was looked after by Steph at the Bolton store. Spent time explaing the different mattresses and how they worked and tried the beds to find the one for me. I bought a bed base and matresses and very good valur for money. Highly reccomended!
March 21, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for the brilliant feedback! 😊 Wonderful to hear Steph at our Bolton store took the time to explain everything and help you try out the mattresses to find the perfect one. Great choice with your new bed base and mattress — and we’re delighted you found it great value for money. Really appreciate the recommendation,
Megan | Customer Care Specialist✨
A very easy process and a great way to…
A very easy process and a great way to get a new bed the gentleman who served us was very helpful and he new what he was talking about so all in all a very easy process.
March 22, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words Mr Miller! We’re really glad to hear the whole process was so easy for you. It’s great to know the gentleman who served you was helpful and knowledgeable—making everything smooth from start to finish. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Lovely helpful and knowledgable staff
March 20, 2026
Reply from Bensons For Beds - Bolton
Thanks for the lovely review! So glad our team were helpful- Always happy to help you find the perfect fit!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Steph was very knowledgeable and…
Steph was very knowledgeable and helpful when my son and I visited store recently
March 20, 2026
Reply from Bensons For Beds - Bolton
Thank you so much! We’re really glad to hear Steph was so knowledgeable and helpful during your recent visit with your son. We truly appreciate you sharing your experience with us,
Megan at Customer Care! 😊
Reply from Bensons For Beds - Bolton
Thank you for your feedback. I’m really sorry to hear that the delivery team came across as unfriendly and rude — this is absolutely not the experience we want for our customers. We’ll be feeding this back to ensure it’s addressed with the team. – Megan at Customer Care
Excellent
Excellent communication throughout. Very helpful staff. Pleasure to deal with. Bed is fabulous.
March 7, 2026
Reply from Bensons For Beds - Bolton
Bernice Lederberg,
We appreciate your wonderful feedback! We're so glad to hear the communication was excellent and our staff were helpful. It's great you love your new bed.
Stewart - Team Bensons
Single Mattress
Brittany was very helpful and informative, explaining the differences between all the mattresses.
February 24, 2026
Reply from Bensons For Beds - Bolton
MCNALLY,
We're happy to hear that the information about our mattresses was helpful. We appreciate you taking the time to share your positive experience!
Team Bensons
Reply from Bensons For Beds - Bolton
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Great night's sleep
The guy in the shop Craig, and staff were really helpful. We feel we chose the right mattress for us, and it was comfy from night one! Tempur worth the extra cost, and the oak ottoman is strong & sturdy, well made & hopefully last a long time. Worth adding we went back twice, there was no pressure sales & we feel we got exactly what we wanted for a price we were willing to pay. Thank you 😊
February 16, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your fantastic review!
We’re really pleased to hear that Craig and the team were so helpful during your visits. It’s great to know you felt no pressure at any point and had the time you needed to make the right choice.
Thank you again for choosing us and for sharing such kind feedback. We’re so glad you found exactly what you wanted at a price that felt right. Enjoy the new set‑up!
Megan at Customer Care😊
Smooth and simple
The advisor in the shop was knowledgeable and efficient and very pleasant to deal with. She gave us time and space to look at options but simplified the choices when asked.
It all went very smoothly and we’re awaiting delivery
February 23, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your lovely review Mrs Bolton!
We’re delighted to hear that your in‑store advisor was knowledgeable, efficient, and a pleasure to deal with. It’s great to know you were given the time and space to explore your options, with everything made simple and clear when you needed guidance — exactly the experience we aim to provide.
We’re glad everything went smoothly and hope your upcoming delivery is just as seamless.
Thanks again for taking the time to share your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We’re so glad to hear you found the service amiable, helpful, and efficient Caroline. We really appreciate your feedback,
Megan at Customer Care😊
I order side opening ottomans and…
I ordered a side-opening ottoman bed and confirmed with the lady who took our order more than ten times to make sure it was correct. Unfortunately, she placed the order incorrectly and we were sent an end-opening one instead.
We are extremely disappointed with this mistake.
February 16, 2026
Reply from Bensons For Beds - Bolton
We're very sorry to hear that the incorrect ottoman bed was delivered, despite confirming the order's details. We appreciate your feedback and I have contacted you further to advise on the next steps. Thank you for your review - Lauryn at Customer Care
The gentleman who served us was very…
The gentleman who served us was very helpful put not pushy
Had lots of ideas for my elderly Mums needs
February 19, 2026
Reply from Bensons For Beds - Bolton
We're glad to hear that our team member was helpful and provided suitable ideas for your Mum's needs without being pushy. We appreciate your feedback!
Reply from Bensons For Beds - Bolton
We are very happy you are satisfied and pleased with your purchase. We appreciate you taking the time to leave us this positive feedback.
Great service
Thorough, helpful and informative in store. Products arrived on time as agreed, I was kept informed throughout the delivery process and am very happy with the new bed.
February 16, 2026
Reply from Bensons For Beds - Bolton
We're so glad to hear that you found our team thorough, helpful, and informative. It's great to know your products arrived on time, and that you were kept informed throughout the delivery process. Thank you for your positive review – Lauryn at Customer Care 💜
We are loving our new mattress
We are loving our new mattress. Well worth going to Bensons to pick them and delivery was an ideal time. Thanks a lot to you.
February 16, 2026
Reply from Bensons For Beds - Bolton
We're delighted you are loving your new mattress and that our delivery met your needs. Thank you for choosing us; we appreciate your positive feedback!
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