I visited the Bolton store a few times, friendly store staff, available for questions and information. I ended up ringing to place my order and having realised I missed a good offer on my chosen bed... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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See what reviewers are saying
Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
Company replied
No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
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Customer service beyond expectations! From the sales team in the store who were patience personified in meeting our changing plans because of the wide choices available to the delivery team who ran... See more
Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.8
Excellent
378 reviews
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Lovely helpful and knowledgable staff
March 20, 2026
Reply from Bensons For Beds - Bolton
Thanks for the lovely review! So glad our team were helpful- Always happy to help you find the perfect fit!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Steph was very knowledgeable and…
Steph was very knowledgeable and helpful when my son and I visited store recently
March 20, 2026
Reply from Bensons For Beds - Bolton
Thank you so much! We’re really glad to hear Steph was so knowledgeable and helpful during your recent visit with your son. We truly appreciate you sharing your experience with us,
Megan at Customer Care! 😊
Reply from Bensons For Beds - Bolton
Thank you for your feedback. I’m really sorry to hear that the delivery team came across as unfriendly and rude — this is absolutely not the experience we want for our customers. We’ll be feeding this back to ensure it’s addressed with the team. – Megan at Customer Care
Excellent
Excellent communication throughout. Very helpful staff. Pleasure to deal with. Bed is fabulous.
March 7, 2026
Reply from Bensons For Beds - Bolton
Bernice Lederberg,
We appreciate your wonderful feedback! We're so glad to hear the communication was excellent and our staff were helpful. It's great you love your new bed.
Stewart - Team Bensons
Single Mattress
Brittany was very helpful and informative, explaining the differences between all the mattresses.
February 24, 2026
Reply from Bensons For Beds - Bolton
MCNALLY,
We're happy to hear that the information about our mattresses was helpful. We appreciate you taking the time to share your positive experience!
Team Bensons
Reply from Bensons For Beds - Bolton
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Great night's sleep
The guy in the shop Craig, and staff were really helpful. We feel we chose the right mattress for us, and it was comfy from night one! Tempur worth the extra cost, and the oak ottoman is strong & sturdy, well made & hopefully last a long time. Worth adding we went back twice, there was no pressure sales & we feel we got exactly what we wanted for a price we were willing to pay. Thank you 😊
February 16, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your fantastic review!
We’re really pleased to hear that Craig and the team were so helpful during your visits. It’s great to know you felt no pressure at any point and had the time you needed to make the right choice.
Thank you again for choosing us and for sharing such kind feedback. We’re so glad you found exactly what you wanted at a price that felt right. Enjoy the new set‑up!
Megan at Customer Care😊
Smooth and simple
The advisor in the shop was knowledgeable and efficient and very pleasant to deal with. She gave us time and space to look at options but simplified the choices when asked.
It all went very smoothly and we’re awaiting delivery
February 23, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your lovely review Mrs Bolton!
We’re delighted to hear that your in‑store advisor was knowledgeable, efficient, and a pleasure to deal with. It’s great to know you were given the time and space to explore your options, with everything made simple and clear when you needed guidance — exactly the experience we aim to provide.
We’re glad everything went smoothly and hope your upcoming delivery is just as seamless.
Thanks again for taking the time to share your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We’re so glad to hear you found the service amiable, helpful, and efficient Caroline. We really appreciate your feedback,
Megan at Customer Care😊
I order side opening ottomans and…
I ordered a side-opening ottoman bed and confirmed with the lady who took our order more than ten times to make sure it was correct. Unfortunately, she placed the order incorrectly and we were sent an end-opening one instead.
We are extremely disappointed with this mistake.
February 16, 2026
Reply from Bensons For Beds - Bolton
We're very sorry to hear that the incorrect ottoman bed was delivered, despite confirming the order's details. We appreciate your feedback and I have contacted you further to advise on the next steps. Thank you for your review - Lauryn at Customer Care
The gentleman who served us was very…
The gentleman who served us was very helpful put not pushy
Had lots of ideas for my elderly Mums needs
February 19, 2026
Reply from Bensons For Beds - Bolton
We're glad to hear that our team member was helpful and provided suitable ideas for your Mum's needs without being pushy. We appreciate your feedback!
Reply from Bensons For Beds - Bolton
We are very happy you are satisfied and pleased with your purchase. We appreciate you taking the time to leave us this positive feedback.
Great service
Thorough, helpful and informative in store. Products arrived on time as agreed, I was kept informed throughout the delivery process and am very happy with the new bed.
February 16, 2026
Reply from Bensons For Beds - Bolton
We're so glad to hear that you found our team thorough, helpful, and informative. It's great to know your products arrived on time, and that you were kept informed throughout the delivery process. Thank you for your positive review – Lauryn at Customer Care 💜
We are loving our new mattress
We are loving our new mattress. Well worth going to Bensons to pick them and delivery was an ideal time. Thanks a lot to you.
February 16, 2026
Reply from Bensons For Beds - Bolton
We're delighted you are loving your new mattress and that our delivery met your needs. Thank you for choosing us; we appreciate your positive feedback!
Reply from Bensons For Beds - Bolton
Thank you for your positive feedback regarding our great service.
Friendly and courteous service.
Zam served me when I was buying a new pillow.
He was friendly, courteous and helpful.
I have no hesitation in recommending Bensons for beds.
February 14, 2026
Unprompted review
Reply from Bensons For Beds - Bolton
We're so happy to hear that our staff member was friendly, courteous, and helpful while you were buying a new pillow! We appreciate your recommendation.
Stewart - Bensons Team
Good service
February 12, 2026
Reply from Bensons For Beds - Bolton
Thank you for your positive feedback regarding our service.
Superb experience as first time…
Superb experience as first time customers of BfB. Extremely helpful in the shop, not being pushy and answering our questions and providing useful info on how to.operate an ottoman- with the mattress remaining on top!
February 2, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a superb first experience with us! It's great to know that our team was helpful and provided useful information without being pushy. Thank you for your positive feedback.
We dealt with three different staff…
We dealt with three different staff (Chloe, Glenn and Brittany). They were all very well informed and answered our many questions. We were very impressed by the quality of Benson's training.
January 30, 2026
Reply from Bensons For Beds - Bolton
Thank you for your fantastic review! We’re delighted to hear that Chloe, Glenn and Brittany all provided such knowledgeable and helpful service. It’s wonderful to know they were able to answer all your questions and leave such a positive impression. Your kind words about the quality of our training mean a great deal to us. Thank you for taking the time to share your experience,
Megan at Customer Care💜
Great
Staff in shop excellent. Fantastic, knowledgeable service. No pressure selling. Bed ordered promptly and delivered on time.
January 29, 2026
Reply from Bensons For Beds - Bolton
Thank you so much for your lovely feedback Janet! 😊 We’re delighted to hear you received fantastic, knowledgeable service in‑store with no pressure. It’s great to know your bed was ordered promptly and delivered right on time. We really appreciate you choosing us,
Megan at Customer Care
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