I visited the Bolton store a few times, friendly store staff, available for questions and information. I ended up ringing to place my order and having realised I missed a good offer on my chosen bed... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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See what reviewers are saying
Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
Company replied
No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
Company replied
Customer service beyond expectations! From the sales team in the store who were patience personified in meeting our changing plans because of the wide choices available to the delivery team who ran... See more
Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.8
Excellent
378 reviews
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Good customer service
Good customer service at the shop. Helpful advice given on purchasing a mattress. Delivery was arranged for a convenient day and I was given a 2 hour delivery slot. The mattress was delivered on time by courteous and friendly delivery staff and they were able to take away my old mattress.
January 29, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you found our customer service helpful and received useful advice when choosing your mattress. It's great that the delivery was convenient and the team was courteous, also removing your old mattress.
Helpful and knowledgeable staff
We shared our specification with Brittany on arrival and she was able to direct us to 4 options that met those needs. She was patient, knowledgeable and very helpful
January 28, 2026
Reply from Bensons For Beds - Bolton
We're happy to hear that you received such great assistance! It's wonderful that our team member was able to help you find the perfect options with patience and knowledge.
Monty was very friendly and extremely…
Monty was very friendly and extremely helpful he explained everything to us really well and got us a good deal.
January 14, 2026
Reply from Bensons For Beds - Bolton
We appreciate you sharing your experience! We're happy to hear that our employee was very friendly and extremely helpful and got you a good deal by explaining everything well.
The shop had only just opened when we…
The shop had only just opened when we got there and we were seen immediately. I explained what I wanted to see and was taken to various areas in the showroom. I was encouraged to lie on the bed before making my purchase. I'm just looking forward to the mattress being delivered.
January 26, 2026
Reply from Bensons For Beds - Bolton
We're glad you enjoyed your experience in our showroom. We aim to provide a helpful and relaxed environment. Thank you for the positive feedback, and we hope you enjoy your new mattress!
Reply from Bensons For Beds - Bolton
We appreciate you sharing that our team was friendly and helpful! We are so glad that you had a positive experience.
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! We are so glad to hear our staff was helpful; it means a lot to us that you had a good experience.
Reply from Bensons For Beds - Bolton
We're glad you had a fantastic experience with our team member! We appreciate your positive feedback and time.
Brittany at Bolton Gate Retail Park
Made a purchase at Bolton Gate Retail Park store recently. We were greeted by Brittany who was very polite, friendly and extremely knowledgeable. Talked us through everything in a very thorough and professional manner. Brittany was never at all pushy at any stage. We felt completely relaxed throughout our visit and never once felt under any pressure to make our purchase.
Well done Bensons and thank you Brittany for all your help and advice, you are a credit to the company 👏
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for sharing your experience Elaine! We’re thrilled Brittany made your visit relaxed and informative. She’ll be delighted to hear your kind words—she really is a credit to the team! We truly appreciate your feedback.
Megan at Customer Care
Helpful and freindly staff
Staff particularly Brittany were really helpful. Contacted me when they said they would and answered all questions I had.
January 1, 2026
Reply from Bensons For Beds - Bolton
Thank you for your feedback! We’re so pleased Brittany was able to help and keep you updated as promised. It’s great to know all your questions were answered—exactly the service we aim to provide!
We’d love to serve you again in the future.
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We appreciate your recommendation! We're glad you had a great experience with our company.
First Class Service - From in store choice and helpful sales…
From in store choice and helpful sales staff to delivery on specified day and time slot.
Communication was very good prior to delivery.
December 17, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We appreciate you sharing your positive experience, from the selection in our store and our helpful sales team to the timely delivery and communication.
Chloe the Store Manager is excellent
Chloe the Store Manager is excellent. Chloe offers bespoke advice and guidance. The store staff are polite, friendly and helpful.
December 2, 2025
Reply from Bensons For Beds - Bolton
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team members helpful and friendly and that you received excellent advice.
Great service
Friendly staff who checked if we needed help and were very knowledgeable without being pushy.
November 18, 2025
Reply from Bensons For Beds - Bolton
Thank you! We’re delighted you received great service—your feedback means a lot!
Megan at Customer Care
Sarah the sales person was very helpful…
Sarah the sales person was very helpful and didn’t push you into a sale it was a very good experience
November 19, 2025
Reply from Bensons For Beds - Bolton
We’re so glad to hear Sarah made your experience enjoyable and pressure-free! Helpful and friendly service is exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
Excellent customer service from Bolton…
Excellent customer service from Bolton office especially Chloe and the entire customer specialist
October 28, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We’re so happy to hear Chloe made your experience at our branch amazing! Ensuring you have all the information you need and making the process easy is exactly what we aim for.
Thank you for an amazing review – Lauryn at Customer Care 💜
Excellent Service,
Excellent service from the minute we walked into the store to delivery.
No hard sell from nstore staff just there when you needed advice
November 2, 2025
Reply from Bensons For Beds - Bolton
We’re so pleased to hear you received excellent service from start to finish. It’s great to know our team was available when needed without any pressure – that’s exactly the experience we aim to provide!
Thank you for your positive review Pauline💜
Lauryn at Customer Care
Great service
Great service in store and also delivery on time helpful and assembled and removed all rubbish and old bed
Thank you
October 30, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a great experience with our in-store service and delivery. It's wonderful that our team was helpful with assembly and removal. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! We're happy our staff were very helpful and you found a good choice of beds.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Staff extremely helpful
Staff extremely helpful ( Britany ) and knowlegable. Good selection of beds at competitive prices
October 31, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that our staff was helpful and knowledgeable. It's great you found a good selection of beds at competitive prices. Thank you,
Megan
Customer Care Team
Very professional and competitive prices
October 29, 2025
Reply from Bensons For Beds - Bolton
Thank you for your kind words! We're so pleased you found our service professional and our prices competitive. If there's anything else we can help with, we're always happy to assist.
Best regards,
Megan
Customer Care Specialist
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