From entering the store I was made to feel welcomed by Steph the sales associate. She had an amazing product knowledge and a went through everything with me. Answering all my questions honestly, she h... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
Company replied
Made a purchase at Bolton Gate Retail Park store recently. We were greeted by Brittany who was very polite, friendly and extremely knowledgeable. Talked us through everything in a very thorough and p... See more
Company replied
Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
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Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.9
Excellent
384 reviews
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Excellent customer service from Bolton…
Excellent customer service from Bolton office especially Chloe and the entire customer specialist
October 28, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We’re so happy to hear Chloe made your experience at our branch amazing! Ensuring you have all the information you need and making the process easy is exactly what we aim for.
Thank you for an amazing review – Lauryn at Customer Care 💜
Excellent Service,
Excellent service from the minute we walked into the store to delivery.
No hard sell from nstore staff just there when you needed advice
November 2, 2025
Reply from Bensons For Beds - Bolton
We’re so pleased to hear you received excellent service from start to finish. It’s great to know our team was available when needed without any pressure – that’s exactly the experience we aim to provide!
Thank you for your positive review Pauline💜
Lauryn at Customer Care
Great service
Great service in store and also delivery on time helpful and assembled and removed all rubbish and old bed
Thank you
October 30, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a great experience with our in-store service and delivery. It's wonderful that our team was helpful with assembly and removal. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! We're happy our staff were very helpful and you found a good choice of beds.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Staff extremely helpful
Staff extremely helpful ( Britany ) and knowlegable. Good selection of beds at competitive prices
October 31, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that our staff was helpful and knowledgeable. It's great you found a good selection of beds at competitive prices. Thank you,
Megan
Customer Care Team
Very professional and competitive prices
October 29, 2025
Reply from Bensons For Beds - Bolton
Thank you for your kind words! We're so pleased you found our service professional and our prices competitive. If there's anything else we can help with, we're always happy to assist.
Best regards,
Megan
Customer Care Specialist
Reply from Bensons For Beds - Bolton
We're glad you had a positive experience. Thank you for your feedback; it means a lot to us.
Megan at Customer Care!
Reply from Bensons For Beds - Bolton
Thanks so much! We're delighted you had a brill experience – it's always our goal to make every visit a great one!
Until next time, thank you!
Megan at Customer Care
Good advise from the lady who seved us…
Good advise from the lady who seved us and never put under any pressure.
October 22, 2025
Reply from Bensons For Beds - Bolton
We're glad you appreciated the helpful advice and no pressure approach during your visit. Thank you for your review – Lauryn at Customer Care 💜
The mattress warranty is invalid as it…
The mattress warranty is invalid as it states on the care guidelines.. don’t sit at the edges of the bed and don’t kneel on the bed. It doesn’t say avoid . I discussed this with the manager Craig who said if we told every customer not to kneel on the bed we would never sell any. I asked him how does he expect me to get in and out of bed without sitting at the edge he said I was taking it too literally.
October 13, 2025
Reply from Bensons For Beds - Bolton
Hi, I’m very sorry to hear that you’re not satisfied with your mattress or the information provided at the point of sale. We completely understand how frustrating this must be, and we truly appreciate you sharing your concerns. We’ve since provided further advice on how to care for your mattress to help you get the best possible comfort and longevity from it.
Thank you again for your feedback,
Megan
Three orders, fantastic company!
We have bought from bensons three times now each time theyve been fab! The products are outstanding. But the customer service is even better, great contact for delivery, easy to get in touch with and swift resolution. I’ve ordered both in store and online and each way has been easy and well done!
September 22, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We're happy to hear that you've had consistently positive experiences with us! It's great to know that you appreciate the quality of our products and the high standard of our customer service. Thank you for your continued business with us and your feedback, Megan at Customer Care
Ben was so knowledgeable & his customer…
Ben was so knowledgeable & his customer service was fantastic, we went in just to look but ended up buying a bed due to his fabulous service.
October 8, 2025
Reply from Bensons For Beds - Bolton
We appreciate you sharing your experience. We're so glad to hear that our team member's knowledge and service led to you finding the perfect bed. Thanks for choosing us, Megan at Customer Care
Excellent and friendly service.
October 5, 2025
Reply from Bensons For Beds - Bolton
Thank you for your feedback! We're glad you received excellent and friendly service.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback and are happy to hear that our staff was knowledgeable and helpful during your visit with us.
Thank you,
Lauryn at Customer Care.
Awesome, friendly efficient compancy
Awesome. The whole experience was top notch. Sadly the majority of companies don't value their customer experience. Don't provide good in house telephone support and don't every have friendly helpful staff. Bensons was great from start to finish. Thank you :)
September 10, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words! We take pride in providing top-notch service and we're glad you had a great experience with us. We value our customers and are committed to providing excellent in-house support and friendly staff. It was a pleasure serving you. Come see us again soon! 😊 #customerservice #topnotchexperience
Really wonderful experience
Really wonderful experience! Staff member Aisling was so kind, helpful, and knowledgeable - it made shopping for our new beds a breeze.Can’t recommend this shop enough!
September 6, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We appreciate you sharing your positive experience! We're happy to hear that our staff member was so helpful and knowledgeable, making shopping for your new beds a breeze.
Take care,
Megan at Customer Care
New Mattress Bensons for Beds
thanks for your help choosing my new mattress. The advice was clear and helpful, Very satisfied with the service.
September 8, 2025
Reply from Bensons For Beds - Bolton
We appreciate you sharing your positive experience. We are so glad to hear that our clear and helpful advice assisted you in choosing your new mattress!
Take care,
Megan at Customer Care
Really great customer service
Really great customer service, Brittany was great help and gave us all the information we needed. Happy with puchrases (bed and mattress)
August 11, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that you received great customer service Mrs Williams! We're so glad that our team member was helpful and you are happy with your new bed and mattress. Take care, Megan at Customer Care
Gold service from a great retailer...
We needed a new Bed in our Bedroom and one for our guest Bedroom, Bensons had a 25% Bank Holiday sale at our local Bolton Branch which was brilliant. We arrived and was greated by the manager Glenn, a very friendly and knowledgeable man, we explained what we required for each Bedroom, he guided us through the Large store and thanks to him we purchased the 2 required Beds...1 x double & a small double. The whole experience was very pleasant thanks to Glenn and his expert advice and guidance, many thanks to him. The Beds were delivered around 2 weeks later, we decided to erect these, unfortunately the double one had a sticking drawer, this would have damaged the material on the top edge, it was rubbing with the Bed frame. We telephoned Bensons and spoke to Glenn and explained the situation, he requested a couple of photos of the problem which we emailed him, within a very short time he telephoned us back with a date for a replacement base unit, excellent service! The replacement was delivered around 2 weeks later, we were not inconvenienced due to being able to use the faulty unit while we waited for the replacement. The 2 delivery staff, Eddy & Nick were excellent and very professional, they carried the new replacement up to our Bedroom and kindly slotted the unit into the top base unit and also placed the mattress back, thanks Guys! All round the service from start to finish was of a very high standard, above and beyond what we both expected, even the tracking of our order delivery was again exceptional, thanks "Bensons for Beds" 100% + service, and thanks to all the Staff we dealt with...Dave & Anna Evans.
May 26, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you, Dave and Anna, for sharing your experience with Bensons for Beds! We're glad you took advantage of our Bank Holiday sale and received exceptional service from our manager Glenn. We're so sorry about the issue with the first bed, but we're happy to hear that Glenn and our delivery team were able to provide a quick solution. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team. It was our pleasure to serve you and we look forward to seeing you again soon at Bolton, Megan at Customer Care
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