I visited the Bolton store a few times, friendly store staff, available for questions and information. I ended up ringing to place my order and having realised I missed a good offer on my chosen bed... See more
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Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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Start to finish these guys take care of you , the sales rep, Giovani ( hope i didnt butcher that name) had us try out the sleep tester bed to find out which beds are best for us , gave us an array of... See more
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No one was actively involving with the customers.but later one when we had decided on what we were buying Hawa a staff member explained everything in detail , offers available and etc. she was very go... See more
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Customer service beyond expectations! From the sales team in the store who were patience personified in meeting our changing plans because of the wide choices available to the delivery team who ran... See more
Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.8
Excellent
378 reviews
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Excellent customer service
May 6, 2025
Reply from Bensons For Beds - Bolton
Thank you so much for the kind words about our customer service! It means the world to us that you had an excellent experience with our team. #customerservice #happycustomer
Very Knowledgeable
Very Knowledgeable , helpfull,friendly staff from initial enquiries mid week to returning & placing order at the weekend
May 4, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words! We are thrilled to hear that our staff provided excellent service to help with your initial enquiries and order placement. We appreciate your business and look forward to serving you in the future.
Sleep well,
Team Bensons💜
Brittany from the bolton store was extremely helpful and knowledgeable
Went to the Bolton store to try out some of the mattresses.
Brittany was extremely knowledgeable and very helpful and guided me in the right direction and helped me come to a decision on which one to purchase.
April 28, 2025
Reply from Bensons For Beds - Bolton
Thank you so much for your kind review, we're delighted to hear that Brittany provided you with exceptional service at our Bolton store. We strive to guide our customers in making the best purchase for their needs.
Sleep well, Team Bensons💜
All three times our experience at this…
All three times our experience at this store has been outstanding. We have spent a considerable amount of money but we saved a hell of alot. The options they give you to buy is amazing we made several orders and we only had to pay 20 percent deposit without financing as we are currently buying a new house and we cant apply for finance at the monthly. This ment we got the sale prices by the way it made us buy more.
All the staff were so nice, but ashely was amazing at her job and treated us very well she spent quite a long time with us. Helping us choose, answering questions going back and forth with our decisions but through everything she was calm collected and patient. We honestly really enjoyed shopping at this store. Thank you. G W
April 16, 2025
Reply from Bensons For Beds - Bolton
Thank you for your kind review! We are thrilled that you have had outstanding experiences at our store and are happy that our options and sales have helped you save money. Our staff, especially Ashley, take pride in providing excellent service and making shopping a pleasant experience for our customers. We appreciate your support and look forward to serving you again.
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Bolton
Thank you for your kind words! We are so happy to hear that our friendly service left a positive impression on you. It's always our goal to make our customers feel welcomed and valued. We look forward to serving you again in the future!
Fantastic Staff at Benson Beds Bolton
Excellent staff at bensons beds.
We went to buy a mattress and Craig was so helpful in explaining the details of the many mattresses. He left us to try different ones and kept coming back to us when needed, therefore not putting pressure on us to buy immediately. We did take a while ( over two days) but his patience was brilliant.
We made the right choice in the end and the whole process was seamless and we are very happy with our purchase.
Craig and Hawa both brilliant and a credit to the company …. Many thanks 😊
April 6, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that you had such a positive experience. It's great to know the team provided helpful and patient service while you chose your mattress over two days. We appreciate your kind words and are glad you're happy with your purchase. Take care, Megan at Customer Care
Looked at bed
Looked at bed
Tried lying on bed
It was what we wanted
Bought bed
Bed was delivered with care
Very pleased
December 31, 2024
Reply from Bensons For Beds - Bolton
We're happy to hear that you found the perfect bed! We're so pleased that you are satisfied with your purchase and that our delivery was satisfactory. Thanks for your feedback, Megan at Customer Care
The manager at the Bolton branch Simon…
The manager at the Bolton branch Simon was so professional , helpful and it was a pleasure being in the store. No question was deemed silly or stupid and we left feeling we had bought the right purchase for our needs. I would definitely recommend this store and in particular Simon
March 26, 2025
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! It's great to hear that you found our store a pleasure to visit and that our team member was so helpful and professional. We're glad you felt confident in your purchase. Thank you, Megan at Customer Care
Great service by the bed expert
Great service by the bed expert - no rush and well informed - couldn't have had a better experience
March 24, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that you had such a positive experience! It's great to know the bed expert provided well-informed service without rushing you. Thank you, Megan at Customer Care
Very knowledgable & polite staff
March 19, 2025
Reply from Bensons For Beds - Bolton
We appreciate you sharing your kind words! We're so pleased to hear that our team was polite and knowledgeable for you. Take care, Megan at Customer Care
So easy to put together
So easy to put together ,delivery was on time and in the garage as requested
February 25, 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We're happy to hear that the assembly was easy and the delivery met your expectations. Thank you for your positive feedback, Megan at Customer care
The customer service we received was…
The customer service we received was good, we were dealt with by a lovely lady who explained everything to us without rushing us into buying the mattress and bedstead.
I would recommend you visit this store.
February 26, 2025
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! We are so glad to hear that you received great customer service and that our staff took the time to assist you without pressure. We value your recommendation, Megan at Customer Care
Extremly helpful
Extremly helpful, went the extra yard .Obviously knows the meaning of customer service
March 3, 2025
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! We're happy to hear that you found our team helpful and that they went above and beyond. Thank you for choosing us, Megan at Customer Care
very helpful salesperson made things…
very helpful salesperson made things very easy .
January 30, 2025
Reply from Bensons For Beds - Bolton
We're glad you enjoyed your experience, and we appreciate your positive feedback. We are happy to hear that our salesperson was helpful.
Take care,
Megan at Customer Care
Best place to go for a new bed the…
Best place to go for a new bed the staff are so helpful don’t constantly hound you when looking round we had a lovely gentleman Jamie was so helpful and polite and explained all Advantages of different mattresses for my mum
Thank you Jamie
January 20, 2025
Reply from Bensons For Beds - Bolton
We appreciate your kind words! We're happy to hear that our team was helpful and provided a relaxed shopping experience. It's great to know the mattress information was useful for your mum. Thank you for your feedback, Megan at Customer Care
Helpful Staff
The staff were very helpful but not pushy & Benson's have a good range of beds, mattresses & headboards to suit all budgets
January 15, 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that our staff were helpful without being pushy! We're also glad you found a good range of beds, mattresses and headboards to suit all budgets. Take care,
Megan at Customer Care
Good quality pleasant helpful staff
January 15, 2025
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! We are so glad that you found our staff pleasant and helpful and our quality good.
Take care,
Megan at Customer Care
The young lady that helped us
The young lady that helped us, offered her assistance, then left us to look round for what we wanted without being pestered, then was very helpful and knowledgeable about the product, and then helped with our purchase and delivery,
January 6, 2025
Reply from Bensons For Beds - Bolton
We appreciate your feedback and are happy to hear that you received excellent assistance without feeling pressured. We're glad our team member was helpful and knowledgeable during your visit. Thanks for your support, Megan at Customer Care
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback regarding the helpful assistance you received and the excellent delivery service. Thank you for sharing, Megan at Customer Care
Brittany was really helpful
Brittany was really helpful. Showed us the functions of the bed, compared to others and allowed us to make our own decision. Very pleasant and informative.
December 28, 2024
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