From the first point of the customer advisor in the showroom to the delivery drivers and my sleeping experience, everything has gone extremely well and was as promised.No glitches and, at last, my sle... See more
Company replied
Location
Switch locationUnit 4b Brislington Retail Park, Bath Road, BS4 5NG Brislington, Avon, GB
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See what reviewers are saying
Excellent service all round. There was no pressure in store when we were looking for a mattress, and when we had decided on which one the person we dealt with was friendly, helpful and knowledgeable.... See more
Company replied
Great customer service throughout from the staff in the shop to the two delivery men who dismantled the old bed and put the new one together, very polite, helpful and efficient. We were kept informed... See more
Clean well presented store, no hassle from sales staff. Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two de... See more
Company replied
Company details
About Bensons For Beds - Brislington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Brislington Retail Park, Bath Road, BS4 5NG, Brislington, Avon, United Kingdom
- 1179720382
4.9
Excellent
267 reviews
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Reply from Bensons For Beds - Brislington
Thank you so much for your lovely review! We really appreciate your kind words. – Megan at Customer Care
Spencer was fantastic
Spencer was fantastic, very knowledgeable and friendly. Couldn't do enough to help and yet wasn't pushy
February 22, 2026
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you for your wonderful review Samantha! We’re so glad to hear Spencer took such great care of you — friendly, knowledgeable, and never pushy is exactly what we aim for. He’ll be thrilled to hear your kind words,
Megan at Customer Care😊
Marcus was very helpfull and polite a…
Marcus was very helpfull and polite a very good person and found exactly what we were looking for.
February 22, 2026
Reply from Bensons For Beds - Brislington
Thank you so much for your lovely review Mr Tyrrell!
We’re delighted to hear that Marcus was so helpful, polite, and able to find exactly what you were looking for. He’ll be really pleased to hear your kind words!
Thanks again for taking the time to share your experience — we truly appreciate it,
Megan at Customer Care
We had excellent service and help in…
We had excellent service and help in the shop and when the bed was delivered the lads were fantastic very polite and very helpful
February 20, 2026
Reply from Bensons For Beds - Brislington
We're happy to hear about the excellent service and help you received in the shop. It's great to know that the delivery team were fantastic, polite, and helpful!
Stewart - Team Bensons
Everything went well
The sales person was very professional and explained the delivery process. The mattress was delivered on the agreed date and a time slot was given which was adhered to. Very good product and service.
February 16, 2026
Reply from Bensons For Beds - Brislington
We appreciate you sharing your experience! We're happy to hear that the salesperson was professional and explained the delivery process to you, and that the mattress was delivered on time.
Really good service
Really good service. From the showroom to delivery, Benson's were excellent. Refreshing to have people phone up to confirm delivery rather than rely totally on AI.
Good price, great service. V pleased with the mattress which was a good price.
February 12, 2026
Reply from Bensons For Beds - Brislington
We're happy to hear that you received really good service from the showroom to delivery. It's great to know you appreciated the personal confirmation call and are pleased with the mattress and price.
- Jessica at Team Bensons
Delivery team were amazing
Delivery team were amazing, thank you very much. Would recommend anyone.
January 30, 2026
Unprompted review
Reply from Bensons For Beds - Brislington
We appreciate your positive feedback! We are so glad to hear the delivery team was amazing and that you would recommend us.
Amazing quality, comfortable new divan bed
The divan bed I purchased is of the highest quality, robust with beautiful soft suede material. I chose a high luxury headboard and a 4 drawer bed base for storage. The memory foam air mattress in medium firm is so comfortable, I have had the best night sleep in ages! Bensons for Beds have provided an amazing customer service, from purchase to delivery and assembly of my new divan bed. A special thank you to the delivery team who also assembled my bed, they went above and beyond, were impressive, friendly, professional and ensured I was happy with everything before they left. I recommend Bensons for Beds to everyone and will always purchase any new beds from them.
January 30, 2026
Unprompted review
Reply from Bensons For Beds - Brislington
We're happy to hear you find the divan bed to be of the highest quality and comfortable. It's great to know the delivery team were impressive, friendly, and professional. We appreciate your recommendation of our services,
Megan at Customer Care
The staff listed to our requirements
Very helpful staff. They listened to what we wanted and helped us choose. No pressure.
January 31, 2026
Reply from Bensons For Beds - Brislington
We're happy to hear that our staff listened to your needs and helped you choose without pressure. Thank you for your positive feedback,
Megan at Customer Care
Fantastic service throughout.
From the sales lady in the shop to the delivery men, everyone was so helpful and friendly. I couldn’t have asked for a more helpful service. I haven’t experienced any issues and the bed is and looks lovely.
January 23, 2026
Reply from Bensons For Beds - Brislington
We're so happy to hear that everyone was helpful and friendly, from the sales lady to the delivery men! We appreciate your positive feedback and are glad you love your bed.
Chloe was great
Chloe was great - no pressure but guided us through different mattresses with great knowledge
January 17, 2026
Reply from Bensons For Beds - Brislington
We're glad you enjoyed your experience. It's wonderful to hear that our guidance was helpful as you explored our mattresses. Thank you for your positive feedback!
Reply from Bensons For Beds - Brislington
We regret the incorrect pillow was sold for your needs. We'll review this to ensure better service in the future. Thanks for your feedback.
Time for a new bed
The staff were so helpful and friendly , great information to help us choose the right mattress and bed frame for us .
Would recommend them highly .
Excellent service
January 6, 2026
Reply from Bensons For Beds - Brislington
We’re delighted to hear our team provided helpful, friendly service and guided you to the perfect mattress and bed frame. Your recommendation means so much! Thank you for your positive review – Lauryn at Customer Care 💜
We have used Bensons for Beds many…
We have used Bensons for Beds many times and it's always the same. Efficient, good value for money and friendly, helpful service. Marcus especially !
January 2, 2026
Reply from Bensons For Beds - Brislington
We're happy to hear that you consistently experience efficient, valuable, and friendly service. We appreciate your continued business and are glad you find our team helpful.
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Spencer was a pleasure to deal with
January 7, 2026
Reply from Bensons For Beds - Brislington
Thank you for your 5 star review Gary! We’re so glad to hear Spencer was a pleasure to deal with. We’ll make sure your kind words reach him,
Megan at Customer Care
Marcus was very knowledgeable
Marcus was very knowledgeable, informative, polite, personable and helpful. He listened to me very carefully and met my requests with good humour. Thank you very much Marcus.
January 2, 2026
Reply from Bensons For Beds - Brislington
Thank you for your lovely feedback April! We’re so pleased Marcus made your experience informative and enjoyable. We’ll be sure to share your kind words with him—it’ll make his day!
Come back and visit us anytime!
Megan at Customer Care
Great sales assistant who helped us get…
Great sales assistant who helped us get the best mattress
January 2, 2026
Reply from Bensons For Beds - Brislington
We're glad you had a great experience and that our sales assistant helped you find the best mattress. Thanks for your positive feedback!
We’d love to serve you again in the future.
Megan at Customer Care
Reply from Bensons For Beds - Brislington
We appreciate you sharing! We are so glad that our staff was friendly and helpful during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Patience and support
We felt so relaxed and able to try out different bed options and ask all the questions! We were looked after, given time and patience and finally helped to make our bed choice.
December 30, 2025
Reply from Bensons For Beds - Brislington
We appreciate your feedback! We're happy to hear that you felt relaxed and supported while exploring our bed options. It's great to know we helped you make your choice. Thank you for your positive review – Lauryn at Customer Care 💜
Gold star to Brislington ⭐️
Brislington store had excellent staff. Knowledgeable, friendly helpful and kind.
A positive experience Thank you especially to ‘Markus’ (I think)as despite me going in many times as I had to swap a dipping mattress he was really helpful and understanding.
September 1, 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We appreciate your kind words about our staff at the Brislington store! We're happy to hear that they were knowledgeable, friendly, and helpful. We're glad you had a positive experience, this is the Bensons way!
Keaton - Team Bensons
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