The mattress we were interested in was available in a local store to try out. We were given advice about how long we should test it for and there was nothing rushed or pushy going on in relation to sa... See more
Company replied
Location
Switch locationUnit 4b Brislington Retail Park, Bath Road, BS4 5NG Brislington, Avon, GB
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See what reviewers are saying
A positive experience with a friendly and knowledgeable staff member. Very pleased with my purchase of a small double bed and mattress. Kalem is a real credit to your team. Thank you.
Company replied
The salesperson Marcus was really helpful in understanding which bed frames and mattresses would be a good fit for us, and hit the perfect balance of useful advice and giving us space to test the vari... See more
Company replied
Clean well presented store, no hassle from sales staff. Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two de... See more
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Company details
About Bensons For Beds - Brislington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Brislington Retail Park, Bath Road, BS4 5NG, Brislington, Avon, United Kingdom
- 1179720382
4.9
Excellent
257 reviews
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Fantastic service throughout.
From the sales lady in the shop to the delivery men, everyone was so helpful and friendly. I couldn’t have asked for a more helpful service. I haven’t experienced any issues and the bed is and looks lovely.
January 23, 2026
Reply from Bensons For Beds - Brislington
We're so happy to hear that everyone was helpful and friendly, from the sales lady to the delivery men! We appreciate your positive feedback and are glad you love your bed.
Chloe was great
Chloe was great - no pressure but guided us through different mattresses with great knowledge
January 17, 2026
Reply from Bensons For Beds - Brislington
We're glad you enjoyed your experience. It's wonderful to hear that our guidance was helpful as you explored our mattresses. Thank you for your positive feedback!
Reply from Bensons For Beds - Brislington
We regret the incorrect pillow was sold for your needs. We'll review this to ensure better service in the future. Thanks for your feedback.
Time for a new bed
The staff were so helpful and friendly , great information to help us choose the right mattress and bed frame for us .
Would recommend them highly .
Excellent service
January 6, 2026
Reply from Bensons For Beds - Brislington
We’re delighted to hear our team provided helpful, friendly service and guided you to the perfect mattress and bed frame. Your recommendation means so much! Thank you for your positive review – Lauryn at Customer Care 💜
We have used Bensons for Beds many…
We have used Bensons for Beds many times and it's always the same. Efficient, good value for money and friendly, helpful service. Marcus especially !
January 2, 2026
Reply from Bensons For Beds - Brislington
We're happy to hear that you consistently experience efficient, valuable, and friendly service. We appreciate your continued business and are glad you find our team helpful.
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Spencer was a pleasure to deal with
January 7, 2026
Reply from Bensons For Beds - Brislington
Thank you for your 5 star review Gary! We’re so glad to hear Spencer was a pleasure to deal with. We’ll make sure your kind words reach him,
Megan at Customer Care
Marcus was very knowledgeable
Marcus was very knowledgeable, informative, polite, personable and helpful. He listened to me very carefully and met my requests with good humour. Thank you very much Marcus.
January 2, 2026
Reply from Bensons For Beds - Brislington
Thank you for your lovely feedback April! We’re so pleased Marcus made your experience informative and enjoyable. We’ll be sure to share your kind words with him—it’ll make his day!
Come back and visit us anytime!
Megan at Customer Care
Great sales assistant who helped us get…
Great sales assistant who helped us get the best mattress
January 2, 2026
Reply from Bensons For Beds - Brislington
We're glad you had a great experience and that our sales assistant helped you find the best mattress. Thanks for your positive feedback!
We’d love to serve you again in the future.
Megan at Customer Care
Reply from Bensons For Beds - Brislington
We appreciate you sharing! We are so glad that our staff was friendly and helpful during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Patience and support
We felt so relaxed and able to try out different bed options and ask all the questions! We were looked after, given time and patience and finally helped to make our bed choice.
December 30, 2025
Reply from Bensons For Beds - Brislington
We appreciate your feedback! We're happy to hear that you felt relaxed and supported while exploring our bed options. It's great to know we helped you make your choice. Thank you for your positive review – Lauryn at Customer Care 💜
Gold star to Brislington ⭐️
Brislington store had excellent staff. Knowledgeable, friendly helpful and kind.
A positive experience Thank you especially to ‘Markus’ (I think)as despite me going in many times as I had to swap a dipping mattress he was really helpful and understanding.
September 1, 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We appreciate your kind words about our staff at the Brislington store! We're happy to hear that they were knowledgeable, friendly, and helpful. We're glad you had a positive experience, this is the Bensons way!
Keaton - Team Bensons
Reply from Bensons For Beds - Brislington
We're happy to hear that you found our service efficient, effective, and knowledgeable. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Brilliant service in store love my new…
Brilliant service in store love my new mattress
November 10, 2025
Reply from Bensons For Beds - Brislington
We’re delighted to hear you received brilliant in-store service and that you’re loving your new mattress. Thank you for an amazing review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Brislington
Thank you for your feedback! We’re so pleased to hear our team member provided fantastic support and met your needs with helpful service.
Thank you for your positive review Teresa – Lauryn at Customer Care 💜
Good experience
Easy to deal with in the shop. Always kept us up to date on delivery. Delivered our new mattress on time.
November 3, 2025
Reply from Bensons For Beds - Brislington
We’re so pleased to hear your experience was smooth from start to finish! Clear communication, timely delivery, and great service are what we strive for every day.
Thank you for your positive review – Lauryn at Customer Care 💜
Helpful staff
Helpful staff, great communication about delivery. They did exactly what they said they would.
October 27, 2025
Reply from Bensons For Beds - Brislington
We appreciate your positive feedback! We're happy to hear that our staff was helpful and that our communication about delivery was great.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
My experience in store was very…
My experience in store was very positive. Jo allowed me to explore and try out the various mattresses and answered any questions I had. I felt under no pressure to purchase anything, and was given time to think things through and ensure that I found the right mattress and base for my needs. Jo helped me decide on the right finance agreement which was interest free and I got a 20% discount off everything, amazing! I’m really looking forward to receiving my new bed!
October 15, 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We're happy to hear that you had a positive experience in our store. It's great to know that you felt comfortable exploring options and that you were able to find the right mattress and base without any pressure. We appreciate your feedback and hope you enjoy your new bed,
Megan at Customer Care
Staff very helpfull.
October 14, 2025
Reply from Bensons For Beds - Brislington
We appreciate you sharing your experience! We are so happy to hear that you found our service professional and friendly. Thank you for your review – Lauryn at Customer Care 💜
deliveryThe guys who delivered and put the bed…
The guys who delivered and put the bed together were professional and helpful
October 6, 2025
Reply from Bensons For Beds - Brislington
We're happy to hear the delivery team was professional and helpful in assembling the bed. Thank you for your positive feedback, Megan at Customer Care
Told the member of staff what we…
Told the member of staff what we wanted. He showed all options including exactly what we wanted. Very helpful. Can't wait for our delivery
October 1, 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that our team member was very helpful in showing you all the options. We appreciate your positive feedback and hope you enjoy your delivery!
Thank you,
Lauryn at Customer Care
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