Very positive experience shopping at Vensons for beds. No pressure from sales staff who were available to talk to as needed. Relaxed atmosphere in the showroom and after I’d decided which mattress I... See more
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Fantastic service from start to finish. The person in the shop was very professional and spent time discussing the beds with me. The delivery men, Jacob and Brad were excellent, professional, polite a... See more
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Excellent information and description of beds in an initial visit. On the second visit to purchase excellent service. Clear explanation of costs, delivery and having the company build the bed and remo... See more
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Purchased a new bed from Bensons at Cribs Causeway. The sales assistant, Julie Watson, was the most helpful person anyone could wish for! She explained in great detail the differences between the bas... See more
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Company details
About Bensons For Beds - Bristol Cribbs Causeway
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Cribbs Causeway Retail Park, BS34 5UD, Bristol, Avon, United Kingdom
- 1179505706
4.8
Excellent
123 reviews
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Very pleasant shopping experience
The chap in the shop was extremely helpful and knowledgeable.
Very attentive without being pushy.
Good range of products.
February 24, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
Really appreciate your feedback Teresa! Delighted you received helpful, knowledgeable and non‑pushy support, and found a good selection to choose from.
Take care and see you again soon,
Megan at Customer Care⭐
Amazing service from start to finish
Amazing service from start to finish - thank you Bensons beds!
February 14, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy to hear that you had such a positive experience with our service from beginning to end. Thank you for your wonderful feedback!
Stewart - Bensons Team
Friendly and attentive instore
Friendly and attentive instore. Fingers crossed delivery and assembly will go smoothly as well.
February 8, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
We appreciate your feedback and are so happy to hear that you found our team in-store friendly and attentive. We hope your delivery and assembly go well!
What B 4 Bed won’t tell you and you pay for
I rarely leave reviews but I feel I have warn other not to fall into the expensive Benson For Beds mattress delivery trap. Did you know that most mattresses nowadays cannot be bent even by the smallest mount? Literally a couple of centimetres would compromise the integrity of any foam/gel/sprung mattress? No? Well nor did we. We ordered a super king gel mattress and were told to measure (which we did) and unfortunately assumed that there would be small amount of wiggle room, seeing as we had got a king sized mattress up there 10 years ago. But apparently not, We can only have an already rolled mattress for this bed in our house (which is not a small house by any means.) We were not told this at any point. So B 4 Beds then charge you a huge amount to take the mattress back. It has cost us approx £450, NOT to have a mattress delivered. The delivery drivers tell us that this happens every day, Bensons for Beds must be making a fortune out of it. In the meantime, we must start to save the money we lost and research other mattresses, obviously not from them! I hope other people can learn from this and pay the price (literally)
February 3, 2026
Unprompted review
Reply from Bensons For Beds - Bristol Cribbs Causeway
Thank you for taking the time to share your experience with us. I’m very sorry to hear about the difficulty you’ve faced with your mattress delivery, and I completely understand why you felt the need to warn others—it’s incredibly frustrating to be left out of pocket and without the product you were expecting.
Mattress access issues can be complex especially for larger sizes and the iGel range as they cannot be bent or flexed without damaging their structure, and this is information our customers deserve to have upfront. I’m truly sorry that this wasn’t clearly explained to you at any stage in the process.
We will feed this back to ensure we make the necessary improvements.
Thank you again for sharing your experience, and I’m truly sorry for the stress and inconvenience this has caused,
Megan at Customer Care
Richard the salesman was very helpful…
Richard the salesman was very helpful and very friendly
February 4, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
We appreciate you sharing that the salesperson was helpful and friendly! We're glad you had a positive experience.
Very helpful staff
January 31, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
Thank you for your review. We’re really pleased to hear you found our staff very helpful. We truly appreciate your feedback,
- Megan at Customer Care💜
Reply from Bensons For Beds - Bristol Cribbs Causeway
We appreciate you taking the time to share your experience with us, and we are so glad to hear you received good customer service.
We’d love to serve you again in the future.
Megan at Customer Care
After going to a few bed stores and…
After going to a few bed stores and being disappointed with the service.We arrived at Bensons and were greeted by Omar !!A breath of fresh air a lovely person !!We ended up buying a bed and mattress !Thankyou for you good customer service which made our decision so much easier .Highly recommend!!
January 29, 2026
Unprompted review
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy to hear that you had a positive experience in our store after being disappointed elsewhere. We appreciate your kind words and are so glad our service made your decision easier. Thank you for your recommendation,
Megan at Customer Care
Excellent
Knowledgeable, helpful, welcoming staff, the showroom was well presented and easy to see all the products.
January 25, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
We appreciate your feedback! We are happy to hear that you found our staff helpful and knowledgeable, and that you liked our showroom's presentation.
Great experience all round
Great experience all round. Would recommend to family and friends.
January 19, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're glad you enjoyed your experience, and we appreciate you recommending us to your family and friends. Thank you for your positive feedback!
Purchased a new bed from Bensons at Cribs Causeway
Purchased a new bed from Bensons at Cribs Causeway. The sales assistant, Julie Watson, was the most helpful person anyone could wish for! She explained in great detail the differences between the bases and mattress’s but allowed us to walk around and make our own decisions. Would recommend this store.
January 17, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy to hear that you had such a positive experience at our Cribs Causeway store. It's great to know that our colleague was so helpful and provided detailed explanations without any pressure. We appreciate your recommendation!
Shop very helpful advised well on what…
Shop very helpful advised well on what bed to buy.
January 17, 2026
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy our shop was helpful and provided excellent advice on selecting a bed! We appreciate your positive feedback.
Good in store experience
Good in store experience, not pressured (just guided). Always kept upto date with delivery and delivered expertly.
December 3, 2025
Reply from Bensons For Beds - Bristol Cribbs Causeway
We appreciate your positive feedback! We're happy you had a good in-store experience and were kept updated with delivery, which was handled expertly. Thank you for your positive review – Lauryn at Customer Care 💜
Fast delivery
Fast delivery. Great experience online found exactly what I was looking for. Well pleased with ottoman bed and mattress. Highly recommended!
December 13, 2025
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy you found what you were looking for online and that you're pleased with the fast delivery of your ottoman bed and mattress. We appreciate your recommendation! Stewart - Team Bensons
Julie in Benson Beds Cribbs Causeway is fabulous
Julie in Benson Beds Cribbs Causeway, Bristol was totally brilliant helping us purchase a new Hypnos bed. She is very friendly and stuck the perfect balance of advice v letting us take our time alone to decide what we wanted. Very pleased with Julie, she is an outstanding employee and fabulous ambassador for Benson Beds!
November 29, 2025
Unprompted review
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy to hear that you had such a positive experience. It's great to know that our team member provided the perfect level of support as you chose your new bed. We appreciate you taking the time to share your compliments!
Excellent sales service not pushy but…
Excellent sales service not pushy but sensible advice. Then you make the right choice.
November 21, 2025
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy to hear that our sales service helped you make the right choice with sensible advice and a no-pressure approach. Thank you for your feedback,
Megan at Customer Care
Mattress shopping
Great selection of mattresses to choose from, perfect amount of advice from the store personnel and easy to order.
November 15, 2025
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy to hear that you found a great mattress and had a seamless ordering experience with the help of our team. Thank you for your positive feedback,
Megan at Customer Care
Great store with amazing staff.
Was easy to order and look round, Julie in the Bristol shop was amazing she explained everything and made us feel welcome.
November 17, 2025
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy that you found it easy to order and browse. It's great to hear that our shop provided a welcoming experience and helpful explanations. Thanks for your review,
Megan at Customer Care
Reply from Bensons For Beds - Bristol Cribbs Causeway
We appreciate your positive feedback and we're so glad you found our sales lady to be both polite and helpful during your visit.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Bought new mattress
Bought new mattress. Assistant available to answer questions but did not pressure to purchase.
October 27, 2025
Reply from Bensons For Beds - Bristol Cribbs Causeway
We're happy to hear that you found our assistant helpful and not pushy during your new mattress purchase. Thank you for your positive feedback,
Megan at Customer Care
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