Tracey at Bensons for Beds Bury was absolutely fantastic, she was very informative and knowledgeable regarding the stipulated requirements of our needs. She was very friendly throughout our visit and... See more
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Barry and Kelvin kept us updated on delivery and were on time. They were friendly and very helpful. When purchasing the bed the sales assistant not have been more helpful. Overall a superb experience.... See more
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Excellent service from start to finish, sales lady in the shop was helpful yet not pushing you to buy, purchased and everything explained clearly… lots of emails etc keeping me updated, delivery on ti... See more
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Yasmin at the Mill Retail Park in Bury first helped my sister with her purchase. There was a good discount of 25% off and we manages to get delivery included too. As I also needed a new mattress I dec... See more
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Company details
About Bensons For Beds - Bury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Halls Mill Retail Park, BL9 7AZ, Bury, Lancashire, United Kingdom
- 1617615440
4.9
Excellent
355 reviews
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Excellent service
Excellent service from the shop floor to the front door. Staff in store recommended the Jenkins Ottoman which ticked all our boxes: comfy headboard, plenty of underbed storage and only slightly longer than the mattress. The delivery duo assembled the bed in under half an hour. Highly recommend Bensons for Beds.
March 24, 2026
Reply from Bensons For Beds - Bury
Thank you for the fantastic review! We’re so pleased the Jenkins Ottoman ticked all the boxes and that our delivery team had everything set up in no time. Great to hear you’d recommend Bensons — enjoy your new bed!✨
Sleep well,
Megan | Customer Care Specialist💜
Excellent service from ordering to…
Excellent service from ordering to receiving our order. We were kept well informed throughout the process.
The Staff in the Bury Store were amazing.
March 21, 2026
Reply from Bensons For Beds - Bury
Thank you so much for your kind words Julie! We’re delighted the whole process — from ordering to delivery — was smooth and well‑communicated. And we’re thrilled to hear the team in our Bury store were amazing. We really appreciate your lovely feedback,
Megan at Customer Care💜
Tracy the sales assistant was fantastic…
Tracy the sales assistant was fantastic she gave us advice without pushing us she showed us lots of wardrobes gave us prices helped us with the measurements. Once we chose the wardrobes she offered us interest free credit and gave us advice on delivery and dates.
March 20, 2026
Reply from Bensons For Beds - Bury
Thank you so much for sharing this wonderful feedback Sue!💜
We’re thrilled to hear that Tracy made your experience such a positive one. It sounds like she offered the perfect balance — plenty of helpful advice without any pressure.
Thank you again for choosing us!
We hope you love your new wardrobes, and we’re always here if you need anything else,
Megan at Customer Care! 🌟
Knowledgeable sales assistant but not…
Knowledgeable sales assistant but not pushy. Took time to find us the best deal as budget was important.
Efficient delivery service.
All staff who interacted with us were polite and professional
March 9, 2026
Reply from Bensons For Beds - Bury
Thanks for the great review Mrs Holgate! So glad our team helped you find the best deal without any pressure, and that delivery was smooth and professional. We really appreciate it,
Megan at Customer Care🌟
Faultless experience
Everything from the outset in choosing the mattress, divan and headboard through to delivery was faultless.
Tracey at Bury was knowledgeable, friendly and made our choosing so much easier. No hard sell and a pleasure to deal with. She just wanted the 'best for us'. Texts and emails kept us to date and the delivery men were on time and no problems whatsoever.
What a change to deal with a company who provides support every step of the way. Thank you to all the team who did. The salesperson may be the direct contact face to face initially but its behind the scenes where all the support and organising takes place as well
March 16, 2026
Reply from Bensons For Beds - Bury
Thank you so much for taking the time to share such a lovely and detailed review Sheila. We’re delighted to hear that everything—from choosing your mattress, divan, and headboard to the delivery—was absolutely faultless.
We’re also pleased that our updates and delivery team kept everything running smoothly for you. It means a lot to hear how much you appreciated the teamwork behind the scenes as well as in store.
Thank you again for your kind words—they truly make a difference to us all,
Megan at Customer Care
Excellent salesman at the Bury shop
Excellent salesman at the Bury shop. Very knowledgeable on beds and mattresses.
March 19, 2026
Reply from Bensons For Beds - Bury
Thank you so much Elis! ⭐
Great to hear you had such a positive experience at our Bury store — our salesman there will be thrilled to know his knowledge and guidance helped you choose the right bed and mattress.
Until next time, take care,
Megan at Customer Care!
Good choice of beds and mattresses
Good choice of beds and mattresses. Helpful knowledgeable staff.
March 12, 2026
Reply from Bensons For Beds - Bury
Love this review Mr Chadwick! 🛏️ Great choices and great chats — our team will be thrilled to know they helped make it easy!
Sleep well,
Megan at Customer Care
BFBs Bury
My husband and I came into the Bury store the day before we bought our bed. I have to say I almost walked out as the heat was too much! We were initially approached by Yasmin and she became extremely helpful for the time we were there. After visiting Dreams on the same day, it became clear that the only bed that we interested in was at BFBs. On returning the next day I asked for Yasmin however, she was unavailable. A gentleman called Subash took us through all the comparisons of the beds we were interested in, and as the shop was quiet, another staff member called Tracey was also on hand to answer any of our queries. I was very impressed on the knowledge the staff members had on all the beds, mattress etc that we looked at, to which led to us buying a lovely new bed. Thank you very much.
March 2, 2026
Reply from Bensons For Beds - Bury
Mr Golding,
We're glad you enjoyed your experience in our store. We appreciate your feedback regarding the store's temperature and are happy to hear that our team's knowledge and assistance led to your bed purchase. Thank you very much.
Team Bensons
Great service from start to finish
Great service from start to finish, both in store and delivery, kept updated at all times, great customer service
February 21, 2026
Reply from Bensons For Beds - Bury
We appreciate your positive feedback! We're so happy to hear you received great service from start to finish, and were kept updated. Thank you for your review,
Megan at Customer Care
Tracy at Bensons Bury
Bensons is a decent company . A little overpriced but what makes it special is people like Tracy in the Bury store who have worked there for over 30 years and give invaluable advice and care about what they tell people. That bit is priceless .
February 19, 2026
Reply from Bensons For Beds - Bury
Hello Dr Masood,
We're glad you enjoyed your experience. It's great to know that the advice and care provided by our long-term staff stood out to you. We appreciate your feedback,
Megan at Customer Care
Great service and the gentleman who…
Great service and the gentleman who served us was excellent very knowledgeable and helpful. Oh. and the prices are not bad either. Just waiting for delivery of our new bed. Thank you.
February 20, 2026
Reply from Bensons For Beds - Bury
We're happy to hear you received great service from our knowledgeable and helpful team member. It's also great to know you found our prices reasonable. Thank you for your feedback!
Stewart - Team Bensons
I was made to feel my custom was…
I was made to feel my custom was important, the lady that served me was very knowledgeable and could not be more helpful.
February 17, 2026
Reply from Bensons For Beds - Bury
We're happy to hear that you felt valued and received such excellent support. It's wonderful to know the team member's expertise was so helpful to you. Thank you!
Simon explained everything in buying a…
Simon explained everything in buying a mattress, and let us try a few mattresses before ordering. Can recommend Bensons For Beds
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Bury
We're happy to hear that you had a positive experience while choosing your mattress. It's great to know the information provided was helpful. Thank you for your recommendation!
Stewart - Bensons Team
Excellent all round service.
From start to finish very happy with the service. Very helpful salesman and not pushy at all. Emails kept us up to date with our order and delivery. Very helpful delivery guys who didnt give up to get the job done. Thank you Bensons For Beds Bury highly recommend.
February 14, 2026
Reply from Bensons For Beds - Bury
We're happy to hear you were very pleased with the service, from the helpful and not pushy salesperson to the delivery team's dedication. It's great that our emails kept you informed. We appreciate your recommendation.
Stewart - Bensons Team
Didn’t phone at all
Didn’t phone at all, just turned up.
Delivered goods, no mention about leaving in bedroom. Mattress left downstairs, had to get upstairs myself.
Appeared to be in a hurry.
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Bury
We regret the delivery did not meet expectations. We're sorry there was no call ahead, and the mattress was left downstairs. We'll review our procedures to improve. Thanks for your feedback. Michael @ Team Bensons
Buying A Mattress From Benson's Is A Delight
The staff were just excellent. They let us take our time so that we could buy exactly what we felt was the best product for us. Very good service all round.
February 6, 2026
Unprompted review
Reply from Bensons For Beds - Bury
We appreciate your positive feedback! We're happy to hear that our staff provided excellent service by allowing you the time to choose the best product for you.
Great buying experience
Communication fantastic, delivery on time, Chris and James very helpful. Would not hesitate to buy from Bensons again
February 9, 2026
Reply from Bensons For Beds - Bury
We're happy to hear that the communication and delivery met your expectations! We appreciate your positive feedback regarding the helpfulness of our team.
Simon and his staff were great and…
Simon and his staff were great and professional at the bury store.
January 22, 2026
Unprompted review
Reply from Bensons For Beds - Bury
We're glad you found our team at the Bury store professional. Thank you for your positive feedback and for sharing your experience.
Reply from Bensons For Beds - Bury
We are happy to learn that you received excellent service from beginning to end. Thank you for your positive feedback; we appreciate it.
Top service
Gave us choice gave us ideas was very helpful indeed in making the right choice and gave us an honest opinion Thank you Simon
February 3, 2026
Reply from Bensons For Beds - Bury
Thank you for the lovely feedback Mr Sykes! 😊 We’re so glad Simon could offer great ideas, honest advice, and help you make the right choice. He’ll be delighted to hear your kind words!
Looking forward to seeing you again!
Megan at Customer Care
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