Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... See more
Company replied
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Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
What a refreshing experience. Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We... See more
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Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.8
Excellent
301 reviews
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Brilliant effortless experience from…
Brilliant effortless experience from start to finish. No ‘hard sell, just professional efficient customer service from Ryan. We were directed through the store to areas we may be interested in. All questions were fully answered. Clearly staff are highly trained by the company which ensures very high customer satisfaction. Ryan is a great ambassador for the company. We have already recommended Bensons to others.
March 1, 2026
Reply from Bensons For Beds - Carlisle
Thank you for such a fantastic review! 😊 We’re thrilled to hear your experience was effortless from start to finish and that Ryan delivered such professional, pressure‑free service. It’s great to know all your questions were answered and you felt well guided through the store — we’ll be sure to pass on your kind words to Ryan. Thank you for recommending Bensons to others; it really means a lot to us! 🌟
Shop staff very professional
Shop staff very professional, gave me time to browse products.
delivery staff were courteous, efficient and on time.
April 18, 2026
Reply from Bensons For Beds - Carlisle
Thank you! 😊 We’re pleased to hear our store team were professional and gave you time to browse, and that delivery was courteous, efficient, and on time. Enjoy your purchase,
Megan | Customer Care Specialist✨
The staff at the store were super
The staff at the store were super. They left me to have a good look around and try the mattresses without bothering me which I really appreciated. When I asked some questions I was pleased with sensible advice and useful assistance.
March 31, 2026
Reply from Bensons For Beds - Carlisle
We're happy to hear that you appreciated the team's approach in-store. It's great to know that their advice and assistance were helpful when you had questions. Thanks for your feedback!
Team Bensons
Great mattress
Great mattress. Communication regarding delivery was very good. Kept informed as to delivery date and time.
April 20, 2026
Reply from Bensons For Beds - Carlisle
We're delighted you love the mattress! It's great to know our communication about your delivery was helpful and kept you well-informed. Thanks for the feedback!
Thank you for your positive review – Lauryn at Customer Care 💜
Perfectly balanced sales support Sales adviser gave us plenty of time
Sales adviser gave us plenty of time, attention & information. They allowed us thinking time & we’re not overbearing. They were pleasant & polite and we appreciated their support to choose the best product for us.
April 12, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your lovely feedback! We’re really pleased to hear our sales adviser gave you plenty of time, clear information, and a relaxed, no‑pressure experience — choosing the right product should feel just like that.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service and kept…
Excellent customer service and kept notified about progress from purchase to delivery
April 12, 2026
Reply from Bensons For Beds - Carlisle
Thank you! Great service and clear updates are what we aim for—happy it hit the mark!
Looking forward to welcoming you back again soon,
Megan | Customer Care Specialist!💜
When I walked in I was immediately…
When I walked in I was immediately greeted by Lisa. She listened to whay I wanted and didnt try to push anything too expensive onto me. She gave me options at different price points. Was very friendly and professional.
April 2, 2026
Reply from Bensons For Beds - Carlisle
Ruth Hiscoke,
We appreciate your feedback! We're happy to hear that you felt welcomed and were provided with suitable options in a friendly and professional manner.
Team Bensons - Jessica
Bensons for Beds is a truly friendly…
Bensons for Beds is a truly friendly and welcoming place to shop for a new bed & mattress. From the moment you walk in, the atmosphere feels relaxed and inviting, making what can sometimes be an overwhelming decision feel easy and enjoyable. The staff are especially knowledgeable, taking the time to understand your needs and guide you through the different options without any pressure. They explain everything clearly—from mattress types to sleep support—so you feel confident in your choice. Overall, it’s a great experience for anyone looking for comfort, expert advice, and genuinely helpful service. Thank you Lisa for all of your help.
April 6, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
Deborah Avci,
We appreciate you sharing your shopping experience! It's wonderful to know you found our store welcoming and our team knowledgeable and helpful. We're so glad you felt confident in your choice and enjoyed the service.
Team Bensons - Jessica
Reply from Bensons For Beds - Carlisle
Thank you for your kind feedback! We’re really glad you found the team helpful, and we truly appreciate you recommending us to others,
Megan | Customer Care Specialist💜
Very helpful and did what they said…
Very helpful and did what they said they would do and delivered on time.
March 27, 2026
Reply from Bensons For Beds - Carlisle
Thank you! 😊 We’re really pleased to hear everything went as promised and that delivery was right on time. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
Helpful staff
Salesman Ryan was knowledgeable, helpful and showed us different options, Gave us all the time we needed to consider things, as an adjustable bed is a new venture for us. Above all he was not pushy.
March 26, 2026
Reply from Bensons For Beds - Carlisle
Thank you for the great feedback! 😊 We’re really pleased to hear Ryan was knowledgeable, helpful, and gave you the time you needed—especially with something new like an adjustable bed. No pressure, just good advice is exactly what we aim for. We’ll be sure to pass this on to Ryan!
Thank you,
Megan | Customer Care Specialist⭐
Reece in Carlisle
Reece provided a great service he answered all our questions and was helpful. He gave us time to try the beds alone and didn't make us feel pressured. The service he provided was so good we decided not to look anywhere else
March 26, 2026
Reply from Bensons For Beds - Carlisle
Thank you for the fantastic feedback Jessica! We’re so glad Reece made you feel relaxed, answered all your questions, and gave you time to choose without pressure — that’s exactly the experience we aim for. Delighted you found everything you needed with us,
Megan | Customer Care Specialist🛏️✨
From visit to sale room to delivery all…
From visit to sale room to delivery all brilliant.
Kind helpful professional staff.
Also same goes for delivery drivers
Thankyou
March 16, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your lovely feedback! 😊 We’re delighted to hear everything went brilliantly from the showroom to delivery, with kind, helpful, and professional staff throughout. We’ll be sure to pass on your thanks to the delivery team too — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Carlisle
Thanks for the 5 stars Mrs Walczak!
We hope to see you again in the future,
Megan | Customer Care Specialist
Having not used your company before I…
Having not used your company before I was impressed with the quality of the layout and goods of the store itself. I was looking for a trundle bed which I saw on the internet. However, on the internet it looked like the mattresses were included but was soon told that was not the case in the shop. Lisa, who saw to us was very helpful and pointed us in the right direction for the mattresses to choose as this was a guest facility and not in use everyday. The only downside was the delivery date of 17th April as I was hoping for the 1st if not before when the guests were arriving.
March 20, 2026
Reply from Bensons For Beds - Carlisle
Thank you so much for sharing your experience! We’re really glad to hear you were impressed with the store layout and the quality of the products. It’s great to know Lisa was so helpful in guiding you to the right mattresses for your trundle bed, especially since it’s for occasional guest use.
We’re sorry to hear the delivery date wasn’t as soon as you’d hoped.
Thank you again for your feedback and for choosing us for your guest room needs,
Megan at Customer Care! 😊🛏️
Reply from Bensons For Beds - Carlisle
We're glad you had a great experience with our service and punctual delivery! Thank you for your positive feedback; we appreciate it.
Thank you so much for choosing,
Megan at Customer Care
Reece was very helpful
Reece was very helpful. I found the whole team friendly and informative
March 16, 2026
Reply from Bensons For Beds - Carlisle
Thank you for giving us 5 stars Mrs Dale! We’re so glad to hear Reece was very helpful, and it’s lovely to know the whole team came across as friendly and informative. Really appreciate your feedback,
Megan at Customer Care💜
Reply from Bensons For Beds - Carlisle
Thank you for your 5 star review Susan- This made our day! We’re so glad you found our staff excellent and knowledgeable — really appreciate your feedback,
Megan at Customer Care💜
After ordering a split adjustable super…
After ordering a split adjustable super king bed and mattress's. We waited nearly 2 months for delivery. When it came we were told that it wouldn’t fit upstairs. They did give it a try but put the bed back in the van. When we bought the set we were given a measurement guide. Then were told we wouldn’t need it as they would be 2 single beds joined together. We had paid a deposit and have had to pay 20% of the total amount to get it back. We offered to buy the 2 mattresses but were told they would cost us £1200. This didn’t seem fair not only because the whole set was to cost £1800 but the mattresses were on sale cheaper in store
March 12, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We’re really sorry to hear about the experience you’ve had — we understand how disappointing and frustrating this must have been after waiting nearly two months for delivery.
Thank you for taking the time to share the details with us. We’ve now discussed this with you directly, and your feedback has been passed on so we can review what went wrong, especially around the measurement advice, the delivery challenges, and the charges involved. This isn’t the level of clarity or support we aim to provide.
We appreciate you bringing this to our attention, and if there’s anything further we can help with as we work through the next steps, we’re here to support you,
Megan at Customer Care
Fantastic service from Lisa
Lisa takes the time to help you find what you’re looking for without being pushy at all. Really listened to what I needed and helped me find the right things. Started with no clue about different mattresses and left getting exactly what I wanted
March 10, 2026
Reply from Bensons For Beds - Carlisle
We're happy to hear that you had such a positive experience! It's great to know that our team member helped you find the perfect mattress without any pressure.
Thank you for your positive review - Lauryn at Customer Care.
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