Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
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Good friendly felt unpressurised ,Karl knew stuff , able to test beds & happy with our choice of bed .
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.9
Excellent
311 reviews
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What a refreshing experience
What a refreshing experience.
Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We visited the store on numerous occassions over a two week period before settling on our chosen bed and felt we got a great deal. I would highly recommend the Carlisle store.
January 13, 2026
Reply from Bensons For Beds - Carlisle
We're so happy to hear about your refreshing experience! It's great to know that the store provided knowledgeable assistance and a comfortable environment for you to find the perfect bed. Thank you for recommending the Carlisle store.
Great customer service
Great customer service.
Very patient with my elderly father and completely understood his needs thus helping us to find the right mattress.
January 24, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're so glad to hear about the great customer service you and your father received! We appreciate that our team helped you find the right mattress to suit his needs.
Trustworthy and true to word.
From purchasing to delivery and back up information everything has been A1!
January 26, 2026
Reply from Bensons For Beds - Carlisle
We're happy to hear that your experience, from purchase to delivery and information, was excellent! Thank you for your positive feedback.
Knowledgeable helpful staff
The shop sales advisor was extremely good, well informed, knowledgeable and sensitive to our needs. We had no idea how to start finding a replacement mattress suited to our needs, but with his guidance he made us feel more confident and helped us make a choice. I would recommend this store wholeheartedly.
January 16, 2026
Reply from Bensons For Beds - Carlisle
We're happy to hear that our sales advisor was so helpful, well-informed, and attentive to your needs. It's great to know we could guide you in choosing a mattress. Thank you for recommending our store!
Great service.…
We purchased our new bed and matrass two months in advance and chose a delivery date that suited our requirements perfectly. The delivery went very smoothly and the delivery team were incredibly helpful.
January 10, 2026
Reply from Bensons For Beds - Carlisle
We’re so glad everything went smoothly – from choosing your perfect delivery date to a helpful team making it happen! 💜 Thank you for your positive review - Lauryn at Customer Care
Bensons from the word go to the very…
Bensons from the word go to the very end were informative , very helpful and patient. Ryan took time to explain benefits (and even minus points for my own personal benefit ) by reiterating which was a plus as it meant I actually remembered everything he told me. Nothing was too much trouble. All the staff were accommodating. The paper work and messages were provided (other companies please take note, ) in simple uncluttered language. All very efficient.
January 12, 2026
Reply from Bensons For Beds - Carlisle
We’re thrilled to hear Ryan and the team went above and beyond to make everything clear and stress-free! Thanks for sharing your experience 💜 Thank you for your positive review - Lauryn at Customer Care
Great shopping experience
Lisa who advised us could not have been more helpful and friendly and was very knowledgeable. Would definitely recommend
December 29, 2025
Reply from Bensons For Beds - Carlisle
We’re so glad Lisa gave you helpful, friendly, and knowledgeable service – sounds like a fantastic experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Really great experience from ordering…
Really great experience from ordering to delivery! We went into store initially to try out mattresses and Reece in the Carlisle store was so helpful and knowledgeable.
Delivery team were also excellent! Recommend their recycling service as they took away our old mattress and plastic packaging from our new one.
December 30, 2025
Reply from Bensons For Beds - Carlisle
Thank you for sharing Chloe! We’re thrilled Reece in our Carlisle store made choosing your mattress easy and enjoyable, and that the delivery team provided excellent service. Great to hear you loved the recycling option too🌍
We truly appreciate your feedback.
Megan at Customer Care
Good experience.
The salesman could not have been more helpful. He was very knowledgeable and pleasant.
January 5, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your feedback Fiona! We’re delighted to hear our team member provided such helpful and knowledgeable service.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care!
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! We’re delighted Reece provided such great service and made your experience a positive one.
We’d love to serve you again in the future.
Megan at Customer Care
Great customer service
We were really impressed with the quality of service from Lisa in store. She was very helpful and even managed to sort a change of delivery date for us within one short phone call.
December 30, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and quickly sorted out a change of delivery date for you. Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful and listened to our…
Very helpful and listened to our requirements.
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We appreciate you taking the time to share your positive experience! We're glad we met your needs by listening to your requirements. Thank you for your positive review – Lauryn at Customer Care 💜
Great service and fast delivery
Great service and fast delivery, Lisa in store and the delivery team were both great, thanks so much Bensons.
December 9, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
A pleasant experience
The shop staff were very helpful and patient while we tried out different options and asked questions. The ordering process was straightforward, and the delivery and assembly of our storage bed was quick and efficient. Altogether a pleasant and satisfactory experience.
December 8, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful and patient while you explored options. We're also glad the ordering, delivery, and assembly went smoothly. Stewart - Team Bensons
Reply from Bensons For Beds - Carlisle
We’re delighted to hear you experienced great service and found our team helpful and friendly! Thank you for sharing your feedback. 💜 Thank you for your positive review – Lauryn at Customer Care.
The customer service was amazing
The customer service was really good also any and I mean literally any question I had they had a answer for which I found amazing and the man that helped me really knew his stuff about beds overall my experience was great and I was more than satisfied
December 9, 2025
Reply from Bensons For Beds - Carlisle
We’re thrilled to hear you had such a great experience Mr Mason! It’s fantastic that our team member was able to answer all your questions and share their expertise to help you find the perfect bed. 💜 Thank you for your positive review – Lauryn at Customer Care.
Review
Reece was helpful & Knowledgeable in store.
It took a lot of phone calls to contact someone to make a change to my order - however once I was able to speak to the store manager he was superb & rapidly dealt with my requests.
November 25, 2025
Reply from Bensons For Beds - Carlisle
Thank you for sharing your experience. We’re pleased to hear that Reece was helpful and knowledgeable in-store. We apologise for the difficulty in reaching us by phone, but we’re glad the store manager was able to resolve your request quickly and efficiently. Your feedback helps us improve our service.
Thank you for your positive review 💜 – Lauryn at Customer Care
A service well delivered.
We made four visits to the store in total before deciding on our purchases and, throughout, the staff member who dealt with us, as well as the other staff, were very helpful and informative. This made for a satisfying and reassuring experience which we appreciated.
November 17, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that our team's helpfulness and knowledge made your shopping experience satisfying and reassuring. We appreciate you taking the time to share your positive experience with us.
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care
Assistant very helpful and thorough.
November 18, 2025
Reply from Bensons For Beds - Carlisle
We are happy to hear that our assistant was helpful and thorough for you. We appreciate your positive feedback,
Megan at Customer Care
The lady with dark long hair
The lady with dark long hair, could not of been more patient, helpful and friendly. Her customer service is top notch, she was honest, professional and approachable - your company is all the better for having her located in the Carlisle branch.
November 7, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We're delighted to hear about the exceptional service you received at our Carlisle branch. It's wonderful to know that our team member was patient, helpful, and friendly. We appreciate your positive feedback on her honesty, professionalism, and approachability.
Your satisfaction means the world to us,
Megan at Customer Care
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