Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... See more
Company replied
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Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
What a refreshing experience. Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We... See more
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Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.8
Excellent
301 reviews
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Fantastic customer service
Really friendly service, very helpful and would go back again.
March 7, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your lovely review! We’re so pleased you found the service friendly and helpful. We really appreciate your support and would be happy to welcome you back anytime,
Megan at Customer Care
Reply from Bensons For Beds - Carlisle
Miss Hoyle,
We appreciate you letting us know our staff was friendly and helpful! We are so glad you had a great experience.
Team Bensons
We visited the Carlisle store this…
We visited the Carlisle store this afternoon and we were met by Carl, Manager and Ryan, Salesman. They were both very friendly and helpful. We purchased a bed base to be delivered in three weeks and we were extremely satisfied with the price and service. Will definitely buy from them again in the future.
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
Thanks so much for your 5 star review Mr Cranson! Fantastic to know Carl and Ryan at the Carlisle store were friendly, helpful and made your experience easy. Delighted you found exactly what you wanted and were pleased with the value. We’d be happy to welcome you back anytime,
Megan at Customer Care🙌
Excellent customer service
Me and my husband visited the Carlisle store and lyon was very helpful. He offered us advice on what to look for in a mattresses and their after maintenance and care. He could not help us enough around the store while we made a decision on the bed and mattress to buy.
February 21, 2026
Reply from Bensons For Beds - Carlisle
Thank you so much for your lovely review Veronica! We’re delighted to hear that Lyon at our Carlisle store was so helpful and thorough. It’s great to know he guided you through what to look for in a mattress, including care and maintenance, and supported you throughout your decision-making. He’ll be thrilled to hear your kind words. We really appreciate you sharing your experience! Megan at Customer Care😊🛏️
Great service from start to finish
Great service from start to finish. Particular mention for Ryan who went the extra mile,thank you.
February 19, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your great review Roy! 😊 We’re delighted to hear you received excellent service from start to finish. A special thank‑you for mentioning Ryan — we’re so pleased to hear he went the extra mile for you! We’ll be sure to pass on your kind words,
Megan at Customer Care
Fantastic service from Bensons & the…
Fantastic service from Bensons & the delivery team. They delivered 2 weeks early, of which I am very grateful for. Delivery guys were very efficient & courteous.they took away all of the packaging and were super fast at putting my new bed together. 1 of the guys then explained how to use the remote control (it’s an adjustable bed). Very happy with the service from start to finish. A* from me
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that you received your delivery earlier than expected and that our team was efficient and courteous during the assembly of your new adjustable bed. We appreciate your positive feedback!
Stewart - Team Bensons
Excellent customer service!
From walking in the showroom at Carlisle to delivery and assembly of bed (that drove down from Ayr) an excellent service received all round, all staff were friendly, didn’t push for a sale, answered our questions without hesitation, delivery team were on time, super efficient, very courteous and respectful leaving no trace they had been in our house. We had purchased our beds for 30 years from a local company and became disappointed so delighted we tried Bensons on a friends recommendation we were not disappointed will recommend in the future too!
February 21, 2026
Reply from Bensons For Beds - Carlisle
We appreciate your feedback and are so glad to hear about the excellent service you received from our Carlisle showroom to the delivery and assembly. It's great to know our team was friendly, helpful, and respectful. Thank you for recommending us!
Stewart - Team Bensons
The guys in the shop and the delivery…
The guys in the shop and the delivery guys made it all seamless from start to finish.
February 19, 2026
Reply from Bensons For Beds - Carlisle
We appreciate you sharing your feedback! We are so happy to learn that our team made everything seamless for you from the beginning to the end.
Stewart - Team Bensons
Perchance to dream.
Very efficient, knowledgeable and helpful staff throughout our purchase.
February 13, 2026
Reply from Bensons For Beds - Carlisle
We appreciate your positive feedback. We're so happy to hear our staff was efficient, knowledgeable, and helpful throughout your purchase!
Stewart - Bensons Team
I could relax as I knew what was going to happen
Knowing in advance what timeframe the delivery was going to be made, plus a phone call 30 minutes before they arrived meant I could relax as there wouldn't be someone knocking on my front door unexpectedly.
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that knowing your delivery timeframe and receiving a heads-up call helped you relax. We appreciate you taking the time to share your positive experience with us.
Very satisfied
Great sales person and delivery men and lovely, comfortable bed.
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're so happy you found our salesperson and delivery team great and that you love the comfortable bed. We appreciate your feedback!
The staff were extremely helpful &…
The staff were extremely helpful & knowledgeable. Allowing us to try all the different beds we wanted to in our own time. We were given plenty of information and there was a brilliant selection.
February 7, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that our team was helpful and knowledgeable! It's great you were able to explore our wide selection of beds and receive plenty of information at your own pace.
What a refreshing experience
What a refreshing experience.
Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We visited the store on numerous occassions over a two week period before settling on our chosen bed and felt we got a great deal. I would highly recommend the Carlisle store.
January 13, 2026
Reply from Bensons For Beds - Carlisle
We're so happy to hear about your refreshing experience! It's great to know that the store provided knowledgeable assistance and a comfortable environment for you to find the perfect bed. Thank you for recommending the Carlisle store.
Great customer service
Great customer service.
Very patient with my elderly father and completely understood his needs thus helping us to find the right mattress.
January 24, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're so glad to hear about the great customer service you and your father received! We appreciate that our team helped you find the right mattress to suit his needs.
Trustworthy and true to word.
From purchasing to delivery and back up information everything has been A1!
January 26, 2026
Reply from Bensons For Beds - Carlisle
We're happy to hear that your experience, from purchase to delivery and information, was excellent! Thank you for your positive feedback.
Knowledgeable helpful staff
The shop sales advisor was extremely good, well informed, knowledgeable and sensitive to our needs. We had no idea how to start finding a replacement mattress suited to our needs, but with his guidance he made us feel more confident and helped us make a choice. I would recommend this store wholeheartedly.
January 16, 2026
Reply from Bensons For Beds - Carlisle
We're happy to hear that our sales advisor was so helpful, well-informed, and attentive to your needs. It's great to know we could guide you in choosing a mattress. Thank you for recommending our store!
Great service.…
We purchased our new bed and matrass two months in advance and chose a delivery date that suited our requirements perfectly. The delivery went very smoothly and the delivery team were incredibly helpful.
January 10, 2026
Reply from Bensons For Beds - Carlisle
We’re so glad everything went smoothly – from choosing your perfect delivery date to a helpful team making it happen! 💜 Thank you for your positive review - Lauryn at Customer Care
Bensons from the word go to the very…
Bensons from the word go to the very end were informative , very helpful and patient. Ryan took time to explain benefits (and even minus points for my own personal benefit ) by reiterating which was a plus as it meant I actually remembered everything he told me. Nothing was too much trouble. All the staff were accommodating. The paper work and messages were provided (other companies please take note, ) in simple uncluttered language. All very efficient.
January 12, 2026
Reply from Bensons For Beds - Carlisle
We’re thrilled to hear Ryan and the team went above and beyond to make everything clear and stress-free! Thanks for sharing your experience 💜 Thank you for your positive review - Lauryn at Customer Care
Great shopping experience
Lisa who advised us could not have been more helpful and friendly and was very knowledgeable. Would definitely recommend
December 29, 2025
Reply from Bensons For Beds - Carlisle
We’re so glad Lisa gave you helpful, friendly, and knowledgeable service – sounds like a fantastic experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Really great experience from ordering…
Really great experience from ordering to delivery! We went into store initially to try out mattresses and Reece in the Carlisle store was so helpful and knowledgeable.
Delivery team were also excellent! Recommend their recycling service as they took away our old mattress and plastic packaging from our new one.
December 30, 2025
Reply from Bensons For Beds - Carlisle
Thank you for sharing Chloe! We’re thrilled Reece in our Carlisle store made choosing your mattress easy and enjoyable, and that the delivery team provided excellent service. Great to hear you loved the recycling option too🌍
We truly appreciate your feedback.
Megan at Customer Care
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