Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
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Good friendly felt unpressurised ,Karl knew stuff , able to test beds & happy with our choice of bed .
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
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Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.9
Excellent
311 reviews
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From visit to sale room to delivery all…
From visit to sale room to delivery all brilliant.
Kind helpful professional staff.
Also same goes for delivery drivers
Thankyou
March 16, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your lovely feedback! 😊 We’re delighted to hear everything went brilliantly from the showroom to delivery, with kind, helpful, and professional staff throughout. We’ll be sure to pass on your thanks to the delivery team too — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Carlisle
Thanks for the 5 stars Mrs Walczak!
We hope to see you again in the future,
Megan | Customer Care Specialist
Having not used your company before I…
Having not used your company before I was impressed with the quality of the layout and goods of the store itself. I was looking for a trundle bed which I saw on the internet. However, on the internet it looked like the mattresses were included but was soon told that was not the case in the shop. Lisa, who saw to us was very helpful and pointed us in the right direction for the mattresses to choose as this was a guest facility and not in use everyday. The only downside was the delivery date of 17th April as I was hoping for the 1st if not before when the guests were arriving.
March 20, 2026
Reply from Bensons For Beds - Carlisle
Thank you so much for sharing your experience! We’re really glad to hear you were impressed with the store layout and the quality of the products. It’s great to know Lisa was so helpful in guiding you to the right mattresses for your trundle bed, especially since it’s for occasional guest use.
We’re sorry to hear the delivery date wasn’t as soon as you’d hoped.
Thank you again for your feedback and for choosing us for your guest room needs,
Megan at Customer Care! 😊🛏️
Reply from Bensons For Beds - Carlisle
We're glad you had a great experience with our service and punctual delivery! Thank you for your positive feedback; we appreciate it.
Thank you so much for choosing,
Megan at Customer Care
Reece was very helpful
Reece was very helpful. I found the whole team friendly and informative
March 16, 2026
Reply from Bensons For Beds - Carlisle
Thank you for giving us 5 stars Mrs Dale! We’re so glad to hear Reece was very helpful, and it’s lovely to know the whole team came across as friendly and informative. Really appreciate your feedback,
Megan at Customer Care💜
Reply from Bensons For Beds - Carlisle
Thank you for your 5 star review Susan- This made our day! We’re so glad you found our staff excellent and knowledgeable — really appreciate your feedback,
Megan at Customer Care💜
After ordering a split adjustable super…
After ordering a split adjustable super king bed and mattress's. We waited nearly 2 months for delivery. When it came we were told that it wouldn’t fit upstairs. They did give it a try but put the bed back in the van. When we bought the set we were given a measurement guide. Then were told we wouldn’t need it as they would be 2 single beds joined together. We had paid a deposit and have had to pay 20% of the total amount to get it back. We offered to buy the 2 mattresses but were told they would cost us £1200. This didn’t seem fair not only because the whole set was to cost £1800 but the mattresses were on sale cheaper in store
March 12, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We’re really sorry to hear about the experience you’ve had — we understand how disappointing and frustrating this must have been after waiting nearly two months for delivery.
Thank you for taking the time to share the details with us. We’ve now discussed this with you directly, and your feedback has been passed on so we can review what went wrong, especially around the measurement advice, the delivery challenges, and the charges involved. This isn’t the level of clarity or support we aim to provide.
We appreciate you bringing this to our attention, and if there’s anything further we can help with as we work through the next steps, we’re here to support you,
Megan at Customer Care
Fantastic service from Lisa
Lisa takes the time to help you find what you’re looking for without being pushy at all. Really listened to what I needed and helped me find the right things. Started with no clue about different mattresses and left getting exactly what I wanted
March 10, 2026
Reply from Bensons For Beds - Carlisle
We're happy to hear that you had such a positive experience! It's great to know that our team member helped you find the perfect mattress without any pressure.
Thank you for your positive review - Lauryn at Customer Care.
Fantastic customer service
Really friendly service, very helpful and would go back again.
March 7, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your lovely review! We’re so pleased you found the service friendly and helpful. We really appreciate your support and would be happy to welcome you back anytime,
Megan at Customer Care
Reply from Bensons For Beds - Carlisle
Miss Hoyle,
We appreciate you letting us know our staff was friendly and helpful! We are so glad you had a great experience.
Team Bensons
We visited the Carlisle store this…
We visited the Carlisle store this afternoon and we were met by Carl, Manager and Ryan, Salesman. They were both very friendly and helpful. We purchased a bed base to be delivered in three weeks and we were extremely satisfied with the price and service. Will definitely buy from them again in the future.
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
Thanks so much for your 5 star review Mr Cranson! Fantastic to know Carl and Ryan at the Carlisle store were friendly, helpful and made your experience easy. Delighted you found exactly what you wanted and were pleased with the value. We’d be happy to welcome you back anytime,
Megan at Customer Care🙌
Excellent customer service
Me and my husband visited the Carlisle store and lyon was very helpful. He offered us advice on what to look for in a mattresses and their after maintenance and care. He could not help us enough around the store while we made a decision on the bed and mattress to buy.
February 21, 2026
Reply from Bensons For Beds - Carlisle
Thank you so much for your lovely review Veronica! We’re delighted to hear that Lyon at our Carlisle store was so helpful and thorough. It’s great to know he guided you through what to look for in a mattress, including care and maintenance, and supported you throughout your decision-making. He’ll be thrilled to hear your kind words. We really appreciate you sharing your experience! Megan at Customer Care😊🛏️
Great service from start to finish
Great service from start to finish. Particular mention for Ryan who went the extra mile,thank you.
February 19, 2026
Reply from Bensons For Beds - Carlisle
Thank you for your great review Roy! 😊 We’re delighted to hear you received excellent service from start to finish. A special thank‑you for mentioning Ryan — we’re so pleased to hear he went the extra mile for you! We’ll be sure to pass on your kind words,
Megan at Customer Care
Fantastic service from Bensons & the…
Fantastic service from Bensons & the delivery team. They delivered 2 weeks early, of which I am very grateful for. Delivery guys were very efficient & courteous.they took away all of the packaging and were super fast at putting my new bed together. 1 of the guys then explained how to use the remote control (it’s an adjustable bed). Very happy with the service from start to finish. A* from me
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that you received your delivery earlier than expected and that our team was efficient and courteous during the assembly of your new adjustable bed. We appreciate your positive feedback!
Stewart - Team Bensons
Excellent customer service!
From walking in the showroom at Carlisle to delivery and assembly of bed (that drove down from Ayr) an excellent service received all round, all staff were friendly, didn’t push for a sale, answered our questions without hesitation, delivery team were on time, super efficient, very courteous and respectful leaving no trace they had been in our house. We had purchased our beds for 30 years from a local company and became disappointed so delighted we tried Bensons on a friends recommendation we were not disappointed will recommend in the future too!
February 21, 2026
Reply from Bensons For Beds - Carlisle
We appreciate your feedback and are so glad to hear about the excellent service you received from our Carlisle showroom to the delivery and assembly. It's great to know our team was friendly, helpful, and respectful. Thank you for recommending us!
Stewart - Team Bensons
The guys in the shop and the delivery…
The guys in the shop and the delivery guys made it all seamless from start to finish.
February 19, 2026
Reply from Bensons For Beds - Carlisle
We appreciate you sharing your feedback! We are so happy to learn that our team made everything seamless for you from the beginning to the end.
Stewart - Team Bensons
Perchance to dream.
Very efficient, knowledgeable and helpful staff throughout our purchase.
February 13, 2026
Reply from Bensons For Beds - Carlisle
We appreciate your positive feedback. We're so happy to hear our staff was efficient, knowledgeable, and helpful throughout your purchase!
Stewart - Bensons Team
I could relax as I knew what was going to happen
Knowing in advance what timeframe the delivery was going to be made, plus a phone call 30 minutes before they arrived meant I could relax as there wouldn't be someone knocking on my front door unexpectedly.
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that knowing your delivery timeframe and receiving a heads-up call helped you relax. We appreciate you taking the time to share your positive experience with us.
Very satisfied
Great sales person and delivery men and lovely, comfortable bed.
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're so happy you found our salesperson and delivery team great and that you love the comfortable bed. We appreciate your feedback!
The staff were extremely helpful &…
The staff were extremely helpful & knowledgeable. Allowing us to try all the different beds we wanted to in our own time. We were given plenty of information and there was a brilliant selection.
February 7, 2026
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that our team was helpful and knowledgeable! It's great you were able to explore our wide selection of beds and receive plenty of information at your own pace.
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