Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... See more
Company replied
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Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
What a refreshing experience. Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We... See more
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Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.8
Excellent
301 reviews
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The assistant listened
The assistant listened to our wishes and then showed us choices within those parameters.
September 3, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that our assistant was attentive to your needs and presented suitable options. Thank you for sharing your positive experience with us!
Take care,
Megan at Customer Care
Excellent service
Karl was brilliant and made purchasing a bed easy. He had great knowledge and was very patient, especially as I changed my mind a number of times. Show room had a great selection.
August 28, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that your bed purchase was made easy by our team. We appreciate your feedback regarding their knowledge, patience, and our showroom selection.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Carlisle
We're glad you found our salesman so knowledgeable and helpful. Thank you for your positive feedback, Megan at Customer Care
Lisa was very helpful with her…
Lisa was very helpful with her knowledge and gave us time to look around on our own.Didnt feel under pressure to buy as we had all the info we needed.
August 22, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that the information provided was helpful and that you felt comfortable during your visit. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Took time to give us all the…
Took time to give us all the information we needed to make a choice
August 19, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you taking the time to share your feedback. We're glad to hear that our team provided you with helpful information. Thank you Mr Kerr, Megan at Customer Care
I was very well served and shown all…
I was very well served and shown all the mattresses and beds that interested me. Now I look forward to the bed and mattress being delivered in ealy September
August 18, 2025
Reply from Bensons For Beds - Carlisle
We're glad you were well-served and appreciate you taking the time to share your experience. We look forward to delivering your new bed and mattress in early September! Thank you for choosing us, Megan at Customer Care
Friendly and very helpful staff
Friendly and very helpful staff.
Good selection of thick mattresses, pocket sprung and foam.
a couple of 23 cm.
August 14, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that our staff was helpful and friendly! We appreciate you mentioning our good selection of mattresses. Thanks for your feedback, Megan at Customer Care
Amazing service
Lisa was fantastic from the moment we entered the store. We felt in very safe hands. Great range of choices.
July 29, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words, we're thrilled to hear that Lisa provided you with exceptional service and that you had a great experience in our store. We strive to provide a wide variety of options and a safe environment for our customers. We hope to see you again soon, Megan at Customer Care
Helpful & friendly staff
Helpful & friendly staff, without any "hard sell" approach. Discussed our needs and showed us a wide range of products of varying prices. Didn't press us to pay more than our budget.
July 22, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
Thank you for sharing your experience! We strive to make customer satisfaction our top priority and we're thrilled to hear that you had a positive experience with our staff. We believe in finding the perfect solution for each customer's needs without the pressure of a hard sell. We appreciate your business and hope to see you again soon, Megan at Customer Care
Karl gave us plenty of useful…
Karl gave us plenty of useful information about different mattresses, making our final choice easier.
July 23, 2025
Reply from Bensons For Beds - Carlisle
We are so happy to hear that Karl provided you with valuable information during your mattress shopping experience! We strive to make the decision process easy for our customers. Thanks for choosing us, Megan at Customer Care
Carlisle Branch
Carlisle Branch - Salesperson Ryan was terrific. Gave us all the information we needed and gave us time to think about our purchase. Awaiting delivery of bed and mattress but would definitely recommend to others. Staff and follow up contact from the company were excellent
July 14, 2025
Reply from Bensons For Beds - Carlisle
Thank you for the kind words! We're thrilled to hear that you had a positive experience with Ryan at our Carlisle branch. Our team is dedicated to providing top-notch service and we're glad that we could help you find the perfect bed and mattress. We appreciate your recommendation and can't wait for you to receive your delivery. Thank you for choosing us, Megan at Customer Care
The product we.chose was perfect for us…
The product we.chose was perfect for us along with exceptional promotion
The staff were very pleasant and polite with a wealth of knowledge
July 11, 2025
Reply from Bensons For Beds - Carlisle
Thank you so much for your kind words! We are thrilled to hear that our product and promotions met your needs. Our team takes pride in providing exceptional service and we're delighted to know it was reflected during your visit. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
Excellent customer service
Excellent customer service, manager spent a lot of time showing myself and daughter beds and mattresses to get just what we wanted
July 1, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! Providing exceptional customer service and ensuring your satisfaction is what we strive for. We are glad we could help you and your daughter find the perfect beds and mattresses. See you again soon,
Megan at Customer Care.
Karl from Carlisle branch went above…
Karl from Carlisle branch went above and beyond with dealing with a different customer ie me. Was very helpful and patient whilst I decided on which mattress I wanted. Didn't rush me and let me decide over night.
June 17, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that your experience at our Carlisle branch was so positive. We appreciate you mentioning the patience and support you received while choosing your mattress. Thank you for your feedback, Megan at Customer Care
Very helpful and no pressure
Very helpful and no pressure, explained our options for the different types of mattresses after profiling our sleeping preferences on an electronic mattress device.
Would definitely recommend.
June 13, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that our team was helpful and provided a no-pressure experience while explaining your mattress options using our profiling system. Thank you for recommending us, Megan at Customer Care
Everything was so smooth from entering…
Everything was so smooth from entering the shop to the delivery of the bed.
June 6, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that your experience, from the shop to the delivery of your bed, was so smooth. Thank you for your positive feedback, Megan at Customer Care
Perfect bed for us !
Recently purchased an Ottoman Bed from the Carlisle Store. We were assisted by a very helpful and knowledgeable guy called Reece who gave us lots of options to choose from.
We were very impressed on his friendly, but not pushy, manner and were very happy with our purchase.
May 21, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that you were impressed with the assistance you received at the Carlisle store. It's great to know that our team member was helpful and knowledgeable, providing you with many options in a friendly manner. We appreciate your positive feedback and are glad you're happy with your new Ottoman bed. Take care, Megan at Customer Care
excellent customer service
nothing was too much trouble. Everything explained in great detail
May 7, 2025
Reply from Bensons For Beds - Carlisle
Thank you so much for your kind words! Our team strives to provide excellent service and make sure all details are clearly explained. We appreciate your feedback and look forward to serving you again in the future.
Excellent customer service
Excellent customer service, they helped me find a mattress at great value and fit my exact specs. They went above and beyond in getting me my mattress in a time frame that fits my needs. Flawless service
May 2, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! It's our mission to provide exceptional customer service and we're thrilled to hear we exceeded your expectations. Your comfort and satisfaction are our top priorities. Thank you for choosing us for your mattress needs, we appreciate you.
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! We strive to provide excellent customer service and it's great to hear our staff's friendly and helpful nature made a positive impact on your experience. We hope to see you again soon!
Sleep well, Team Bensons💜
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