Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
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Good friendly felt unpressurised ,Karl knew stuff , able to test beds & happy with our choice of bed .
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.9
Excellent
311 reviews
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Lisa was a fab at helping us choose our…
Lisa was a fab at helping us choose our bed
November 12, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent service
Excellent service!
Very straightforward delivery with loads of communication!
November 4, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your feedback Helen! We’re delighted to hear that you experienced excellent service and that the delivery process was straightforward with clear communication throughout. Your comments mean a lot to us and help us keep delivering a smooth experience for our customers.
Thank you for your positive review – Lauryn at Customer Care 💜
The help to get the mattress I needed…
The help to get the mattress I needed and helpful Pleasant staff
November 4, 2025
Reply from Bensons For Beds - Carlisle
We’re delighted our team could help you find the mattress you needed and provide such pleasant, helpful service. Making the process easy and enjoyable is always our goal!
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Carlisle
We appreciate you sharing! We are so glad you found our staff friendly, knowledgeable, and not pushy during your visit with us.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Bensons Review
Excellent customer service on the day. Our assistant was very informative and had an excellent knowledge of the products.
Thoroughly recommend Bensons.
October 5, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you sharing your experience! We're happy to hear that our assistant was informative and knowledgeable. Thank you for recommending us, Megan at Customer Care
Bensons 100% the best
I bought a Sealy double mattress a couple of monthsd ago from Ryan at the Carlisle store.He was very helpful and the Sealy Mattras was top quality so I had no hesitation in buying two single Sealy Mattresses in the recent sale, again Ryan was very helpful. Bensons asfter sales service is also very good. I would always make Bensons my first port of call when needing new bedding. They are competitively priced and a customer focused company.
September 23, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that you found our team member helpful and the mattress to be of top quality. We appreciate you choosing us for your bedding needs and for acknowledging our customer focus. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
Very helpful and not pushy left you to…
Very helpful and not pushy left you to make your own mind up
September 18, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that you felt supported and respected during your visit. Thank you for sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
There was a great choice of beds and…
There was a great choice of beds and lovely Lisa was very helpful.
September 11, 2025
Reply from Bensons For Beds - Carlisle
Thank you for the positive review! We pride ourselves on providing a wide selection of top-quality beds and exceptional customer service. It was our pleasure to have Lisa assist you during your visit. We appreciate your business and look forward to seeing you again.
The assistant listened
The assistant listened to our wishes and then showed us choices within those parameters.
September 3, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that our assistant was attentive to your needs and presented suitable options. Thank you for sharing your positive experience with us!
Take care,
Megan at Customer Care
Excellent service
Karl was brilliant and made purchasing a bed easy. He had great knowledge and was very patient, especially as I changed my mind a number of times. Show room had a great selection.
August 28, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that your bed purchase was made easy by our team. We appreciate your feedback regarding their knowledge, patience, and our showroom selection.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Carlisle
We're glad you found our salesman so knowledgeable and helpful. Thank you for your positive feedback, Megan at Customer Care
Lisa was very helpful with her…
Lisa was very helpful with her knowledge and gave us time to look around on our own.Didnt feel under pressure to buy as we had all the info we needed.
August 22, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that the information provided was helpful and that you felt comfortable during your visit. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Took time to give us all the…
Took time to give us all the information we needed to make a choice
August 19, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you taking the time to share your feedback. We're glad to hear that our team provided you with helpful information. Thank you Mr Kerr, Megan at Customer Care
I was very well served and shown all…
I was very well served and shown all the mattresses and beds that interested me. Now I look forward to the bed and mattress being delivered in ealy September
August 18, 2025
Reply from Bensons For Beds - Carlisle
We're glad you were well-served and appreciate you taking the time to share your experience. We look forward to delivering your new bed and mattress in early September! Thank you for choosing us, Megan at Customer Care
Friendly and very helpful staff
Friendly and very helpful staff.
Good selection of thick mattresses, pocket sprung and foam.
a couple of 23 cm.
August 14, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that our staff was helpful and friendly! We appreciate you mentioning our good selection of mattresses. Thanks for your feedback, Megan at Customer Care
Amazing service
Lisa was fantastic from the moment we entered the store. We felt in very safe hands. Great range of choices.
July 29, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words, we're thrilled to hear that Lisa provided you with exceptional service and that you had a great experience in our store. We strive to provide a wide variety of options and a safe environment for our customers. We hope to see you again soon, Megan at Customer Care
Helpful & friendly staff
Helpful & friendly staff, without any "hard sell" approach. Discussed our needs and showed us a wide range of products of varying prices. Didn't press us to pay more than our budget.
July 22, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
Thank you for sharing your experience! We strive to make customer satisfaction our top priority and we're thrilled to hear that you had a positive experience with our staff. We believe in finding the perfect solution for each customer's needs without the pressure of a hard sell. We appreciate your business and hope to see you again soon, Megan at Customer Care
Karl gave us plenty of useful…
Karl gave us plenty of useful information about different mattresses, making our final choice easier.
July 23, 2025
Reply from Bensons For Beds - Carlisle
We are so happy to hear that Karl provided you with valuable information during your mattress shopping experience! We strive to make the decision process easy for our customers. Thanks for choosing us, Megan at Customer Care
Carlisle Branch
Carlisle Branch - Salesperson Ryan was terrific. Gave us all the information we needed and gave us time to think about our purchase. Awaiting delivery of bed and mattress but would definitely recommend to others. Staff and follow up contact from the company were excellent
July 14, 2025
Reply from Bensons For Beds - Carlisle
Thank you for the kind words! We're thrilled to hear that you had a positive experience with Ryan at our Carlisle branch. Our team is dedicated to providing top-notch service and we're glad that we could help you find the perfect bed and mattress. We appreciate your recommendation and can't wait for you to receive your delivery. Thank you for choosing us, Megan at Customer Care
The product we.chose was perfect for us…
The product we.chose was perfect for us along with exceptional promotion
The staff were very pleasant and polite with a wealth of knowledge
July 11, 2025
Reply from Bensons For Beds - Carlisle
Thank you so much for your kind words! We are thrilled to hear that our product and promotions met your needs. Our team takes pride in providing exceptional service and we're delighted to know it was reflected during your visit. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
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