Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
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Good friendly felt unpressurised ,Karl knew stuff , able to test beds & happy with our choice of bed .
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
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Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.9
Excellent
311 reviews
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Excellent customer service
Excellent customer service, manager spent a lot of time showing myself and daughter beds and mattresses to get just what we wanted
July 1, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! Providing exceptional customer service and ensuring your satisfaction is what we strive for. We are glad we could help you and your daughter find the perfect beds and mattresses. See you again soon,
Megan at Customer Care.
Karl from Carlisle branch went above…
Karl from Carlisle branch went above and beyond with dealing with a different customer ie me. Was very helpful and patient whilst I decided on which mattress I wanted. Didn't rush me and let me decide over night.
June 17, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that your experience at our Carlisle branch was so positive. We appreciate you mentioning the patience and support you received while choosing your mattress. Thank you for your feedback, Megan at Customer Care
Very helpful and no pressure
Very helpful and no pressure, explained our options for the different types of mattresses after profiling our sleeping preferences on an electronic mattress device.
Would definitely recommend.
June 13, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that our team was helpful and provided a no-pressure experience while explaining your mattress options using our profiling system. Thank you for recommending us, Megan at Customer Care
Everything was so smooth from entering…
Everything was so smooth from entering the shop to the delivery of the bed.
June 6, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that your experience, from the shop to the delivery of your bed, was so smooth. Thank you for your positive feedback, Megan at Customer Care
Perfect bed for us !
Recently purchased an Ottoman Bed from the Carlisle Store. We were assisted by a very helpful and knowledgeable guy called Reece who gave us lots of options to choose from.
We were very impressed on his friendly, but not pushy, manner and were very happy with our purchase.
May 21, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that you were impressed with the assistance you received at the Carlisle store. It's great to know that our team member was helpful and knowledgeable, providing you with many options in a friendly manner. We appreciate your positive feedback and are glad you're happy with your new Ottoman bed. Take care, Megan at Customer Care
excellent customer service
nothing was too much trouble. Everything explained in great detail
May 7, 2025
Reply from Bensons For Beds - Carlisle
Thank you so much for your kind words! Our team strives to provide excellent service and make sure all details are clearly explained. We appreciate your feedback and look forward to serving you again in the future.
Excellent customer service
Excellent customer service, they helped me find a mattress at great value and fit my exact specs. They went above and beyond in getting me my mattress in a time frame that fits my needs. Flawless service
May 2, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! It's our mission to provide exceptional customer service and we're thrilled to hear we exceeded your expectations. Your comfort and satisfaction are our top priorities. Thank you for choosing us for your mattress needs, we appreciate you.
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! We strive to provide excellent customer service and it's great to hear our staff's friendly and helpful nature made a positive impact on your experience. We hope to see you again soon!
Sleep well, Team Bensons💜
Highly recommend
The salesman (Ryan I think) in store was incredibly helpful and not pushy as you often expect. He listened to our price point and feedback of preferences. We tried a few mattresses and quickly found a favourite. Ryan was knowledgeable about the pros and cons of each type of bed. We easily organised a delivery date and the contact about date and time slot was clear with good reminders and on the day delivery tracking. My delivery was on time and delivered with care.
April 13, 2025
Reply from Bensons For Beds - Carlisle
Thank you for the amazing review! We take pride in providing top-notch customer service, and we're glad to hear that Ryan was able to assist you in finding the perfect mattress. We're happy to have met your expectations and look forward to helping you with any future needs!
Sleep well, Team Bensons💜
Bensons Beds Carlisle
Served by Lisa who went out of her way to make sure I got what was best for me.
April 18, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words about Lisa's service! We are delighted to hear that she went above and beyond to ensure your satisfaction. We are lucky to have her on our team. We look forward to serving you again soon! - Team Bensons 💜
5* service ( carlisle branch)
The lady was very patient and explained all the options. 5*
April 11, 2025
Reply from Bensons For Beds - Carlisle
Thank you for the great feedback! Our team is dedicated to providing top-notch service and we're glad you had a positive experience. We appreciate your 5-star rating!
Knowledgable staff
Knowledgable staff, helpful and polite service. Great choice and good price. All very easy too.
April 9, 2025
Reply from Bensons For Beds - Carlisle
Thank you for your kind words! We strive to provide knowledgeable and polite service with an easy and affordable experience. We're glad to hear we met your expectations. Come back and see us again soon! 😊 #happycustomer #excellent service
Helpful and knowledgeable staff enabled…
Helpful and knowledgeable staff enabled us to choose our wardrobe quickly.
April 11, 2025
Reply from Bensons For Beds - Carlisle
We are thrilled to hear that our staff was able to assist you in finding the perfect wardrobe efficiently! Thank you for choosing us for your shopping needs.
Reply from Bensons For Beds - Carlisle
Thank you for taking the time to leave us a review! We're glad our sales assistant was able to provide you with excellent service and helpful information. We hope to see you again soon! 🙌
The assistant manager was really…
The assistant manager was really knowledgable and helpful.
April 8, 2025
Reply from Bensons For Beds - Carlisle
We're thrilled to hear that our assistant manager was able to provide you with the exceptional service and knowledge you deserve. Thank you for choosing us!
Reply from Bensons For Beds - Carlisle
Thank you for your review! We're delighted to hear that our staff provided helpful and friendly service. We strive to provide the best experience for our customers every time. We hope to see you again soon!
Reece was great
Reece was great, very helpful - try the bed machine that tells you where you need the support and what type of mattress you prefer - its great. Reece helped me find the mattress most suited and was very patient and informative.
March 29, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that you found our bed selection process helpful and informative! It's great to know that you received excellent support in finding the perfect mattress. Thank you for sharing your positive experience with us. Sleep well, Megan at Customer Care
Carlisle …
Excellent customer service Lisa was amazing knew listened to our needs and explained each mattress advantages
March 26, 2025
Reply from Bensons For Beds - Carlisle
We're so glad to hear about the excellent customer service you received! It's wonderful that our team member listened to your needs and explained the mattress benefits effectively. Take care, Megan at Customer Care
The guy who served us was amazing—great…
The guy who served us was amazing—great people skills and helped us find excellent deals. We ended up spending less than we expected! There should be more employees like him.
However, my experience quickly changed when I went to pick up one of the TV beds. A lady opened the back gate, and I mentioned that her colleague had told me he would assist in loading the items onto my SUV’s roof rack. Her response was, "This is why we tell people to come with two people. He’s busy with a customer."
I was shocked. Before I paid, everyone was polite, but after, I was treated completely differently. I was left waiting at the back door for over 30 minutes. When I finally went inside, I saw her sitting at the desk, laughing with another employee. In the end, I had to load everything myself, using a bin as a ladder.
Because of that one person’s attitude, I will never spend another penny at this branch. Instead, I took my £4,000 and purchased a bed from Dreams. Customer service matters, and I definitely won’t be recommending this store to anyone
March 25, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you sharing your experience. We're happy the initial service was helpful. We're sorry the pickup service didn't meet expectations and for the lack of assistance. We'll address this internally to improve our service. Thank you for your feedback, Megan at Customer Care
No hard sell just a very nice expierence
March 25, 2025
Reply from Bensons For Beds - Carlisle
We're glad you had a nice experience with us. Thank you for your positive feedback; we appreciate it very much. Take care, Megan at Customer Care
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