Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
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Good friendly felt unpressurised ,Karl knew stuff , able to test beds & happy with our choice of bed .
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.9
Excellent
311 reviews
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The staff were excellent
The staff were very welcoming, helpful and no sales pressure.
March 6, 2025
Reply from Bensons For Beds - Carlisle
We appreciate your feedback and are so glad you found our staff welcoming, helpful, and not pushy. Thanks for the positive review, Megan at Customer Care
Very helpful staff and good knowledge…
Very helpful staff and good knowledge about the items we were looking for
March 3, 2025
Reply from Bensons For Beds - Carlisle
We appreciate your positive feedback! Our team is happy to hear that our staff was helpful and knowledgeable. We hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Carlisle
We regret to hear about the dampness. We'll investigate to ensure our mattresses meet standards. Thanks for the feedback, Megan at Customer Care
Karl was very helpful with the whole…
Karl was very helpful with the whole experience without being intrusive. I decided on a firm mattress and he showed us a selection and left us to try each one and discuss them. He took my order and everything was sorted very quickly. A painless experience! Thank you Karl.
February 8, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear that you found the whole experience helpful and not intrusive. It's great to know that you were able to select and discuss the mattresses at your own pace and that your order was sorted quickly. We appreciate your feedback, Megan at Customer Care
Lisa, benson for beds Carlisle
Lisa, staff member in the shop was fantastic and very knowledgable on the beds and mattresses, never tried to over sell just came across as very genuine
February 6, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you taking the time to leave us this wonderful review! We're happy to hear that you found our team member knowledgeable and genuine.
Take care, Megan at Customer Care
Karl at the Carlisle branch was very…Informative and so helpful
Karl at the Carlisle branch was very informative and pleasant ,and not in your face trying a hard sell, Karl explained all about the specifications, and was best to try all the mattresses before deciding,then left us to it, I am so pleased as we went in for a medium and came out with a firm IGel mattress really comfortable .
February 8, 2025
Reply from Bensons For Beds - Carlisle
We're happy to hear that you found the advice helpful and informative without feeling pressured. It's great you found a comfortable mattress. We appreciate your feedback, Megan at Customer Care
Brilliant Staff
We called into the Carlise shop, whilst saying in Carlise for the weekend. The staff were friendly, knowledgable and extremely helpful, not pushy at all.
They impressed that much that we went back into the Carlise branch on Sunday and purchased a new bed even though our local branch was in York.
January 25, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you taking the time to share your positive experience! We are so glad to hear that our team's knowledge and friendly service made such a great impression that you purchased a bed from us.
Thank you,
Megan at Customer Care
Store was easily accessable,staff were…
Store was easily accessable,staff were excellent.
January 26, 2025
Reply from Bensons For Beds - Carlisle
We are so glad our store was easily accessible and our staff provided excellent service for you. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Carlisle
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Take care, Megan at Customer Care
Reply from Bensons For Beds - Carlisle
We appreciate you highlighting the helpful assistance you received in our store. We're so glad we could provide a positive experience!
Take care,
Megan at Customer Care
Great Bed
Very helpful when buying the bed and informative about the delivery process and options. Lovely staff
January 9, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We're so happy to hear that our staff was helpful and informative when you purchased your bed! Thank you for your feedback, Megan at Customer Care
Excellent customer service and choice…
Excellent customer service and choice of products.
January 6, 2025
Reply from Bensons For Beds - Carlisle
We appreciate you taking the time to leave us such a fantastic review! We're so happy you enjoyed our customer service and product selection. Take care, Megan at Customer Care
Very easy to deal with in the Carlisle…
Very easy to deal with in the Carlisle branch, staff very knowledgeable and friendly, all made for an easy purchase. Looking forward to a good night's sleep and the rest 👌.
January 4, 2025
Unprompted review
Reply from Bensons For Beds - Carlisle
We're happy to hear about your easy purchase experience at our Carlisle branch! It's great our knowledgeable and friendly staff made it so. We hope you enjoy many good nights of sleep, Megan at Customer Care
Excellent service.
The gentleman who dealt with us was professional, helpful and very knowledgeable, but he did not try to out any pressure on us at all. He explained the pros and cons of various bed we looked at and gave us an extremely good deal on the one we chose. The bed will be delivered and assembled for us and the old one taken away for recycling. What better service could anybody want?
December 28, 2024
Reply from Bensons For Beds - Carlisle
Thank you for your positive review – Lauryn at Customer Care 💜
The mattress we purchased was clearly…
The mattress we purchased was clearly not a firm mattress, we both "fell" into the middle. The "independent" examiner was not independent. The tests were useless.
It was resolved but we had hassle and were out of pocket for something we felt not fit for purpose.
We will not use Bensons again.
December 21, 2024
Reply from Bensons For Beds - Carlisle
We’re sorry to hear about the issues you experienced with your mattress and the inconvenience caused during the resolution process. Your feedback is important to us and will be shared with the relevant teams to help improve both product quality and customer support. Thank you for your review – Lauryn at Customer Care.
great service
December 3, 2024
My experience was amazing the guy that…
My experience was amazing the guy that served me was fantastic and he even helped my little niece when she has a nose bleed
November 12, 2024
Lisa in the shop was excellent
Lisa in the shop was excellent, very friendly and helpful. Didn’t push us in to spending more than we needed. In fact we didn’t intend to purchase anything that day but Lisa was so helpful ended up ringing the shop an hour later to place the order!
November 4, 2024
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