Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good friendly felt unpressurised ,Karl knew stuff , able to test beds & happy with our choice of bed .
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.9
Excellent
311 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very helpful and…
The staff were very helpful and attention to detail was great
October 15, 2024
Victoria at the Carlisle store was…
Victoria at the Carlisle store was great, putting us at ease and really knowing her product inside out , she went above and beyond her mannerism and no we never felt under any pressure to purchase , but we did because of her.
October 13, 2024
Great experience in Bensons for Beds…
Great experience in Bensons for Beds Carlisle. Helpful and experienced staff who made the whole overwhelming process easier for me. They also have a great array of quality products!
October 11, 2024
Sales assistant very good at explaining…
Sales assistant very good at explaining the type of bed mattress type etc
September 27, 2024
Excellent Service
The lady in the Carlisle showroom was very helpful and knowledgeable. The mattress I bought was delivered only 8 days later. The delivery men rang me an hour before they were due and were polite and efficient.
September 3, 2024
3 door wardrobe
We looked at a wardrobe in store and the lady provided us with all the info we needed. We got our measurements and went straight back to order.
September 11, 2024
Excellent experience
Excellent experience, Alex was so knowledgeable about the product and was so helpful.
August 28, 2024
trying again…
this was my second purchase from Carlisle Bensons shop. This time I met Victoria who very attentively picked up all my cues of needs and wants and guided me to a small selection of mattresses which would fill my needs. Victoria and Carl (manager) were strongly supportive of my previously disappointing experience with a mattress and made the purchase decision relatively easy. I await the delivery and trial period with eagerness.
September 6, 2024
Our sales person was great
Our sales person was great. Kept popping back to us to answer questions and offer suggestions but wasn't pushy. Knew her product very well and understood what we were after. Patience of a saint.
August 29, 2024
Lots of Beds to choose from and great service 🙂
There were so many beds to choose from, Lisa made choosing a mattress easier. She did a profile on me, to determine how I sleep, if I had a back problem etc. Lisa could not have been more helpful, with her advice and friendly service. I would certainly recommend Bensons for Beds 😀
August 26, 2024
Very helpful
Relaxed, helpful experience in store . Lisa at Carlisle was very great , knowledgeable, friendly and professional.
August 4, 2024
Outstanding Customer Service
Victoria served us is the Carlisle store, we were moving house and decided to treat ourselves to a new mattress, she was amazing and really guided us through the process and we felt very comfortable and didn’t feel pressured that we had to buy anything. Thank you so much Victoria we will definitely be coming again for any new beds or mattresses :)
August 18, 2024
Unprompted review
We would have liked all options new mattress of…
We would have liked all options of firmness to be available to try.
July 15, 2024
Excellent customer service no high…
Excellent customer service no high pressure selling, good range of beds
July 17, 2024
Karl Carlisle store great service / knew…
Karl Carlisle store great service knew his stuff helpful and will go back again
July 7, 2024
Unprompted review
Excellent service and product knowledge…
Excellent service and product knowledge from Ryan at the Carlisle branch. We were given plenty of time to browse the selections in store and guided to our perfect mattress choice.
July 6, 2024
Really helpful advice in the store
Really helpful advice in the store. Half the price of what I’d been quoted from another store, and what I got was more practical. Really pleased.
June 25, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.