Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... See more
Company replied
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Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... See more
Company replied
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
What a refreshing experience. Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We... See more
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Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
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Our sales person was great. Kept popping back to us to answer questions and offer suggestions but wasn't pushy. Knew her product very well and understood what we were after. Patience of a saint.
There were so many beds to choose from, Lisa made choosing a mattress easier. She did a profile on me, to determine how I sleep, if I had a back problem etc. Lisa could not have been more helpful, with her advice and friendly service. I would certainly recommend Bensons for Beds 😀
Relaxed, helpful experience in store . Lisa at Carlisle was very great , knowledgeable, friendly and professional.
Victoria served us is the Carlisle store, we were moving house and decided to treat ourselves to a new mattress, she was amazing and really guided us through the process and we felt very comfortable and didn’t feel pressured that we had to buy anything. Thank you so much Victoria we will definitely be coming again for any new beds or mattresses :)
We would have liked all options of firmness to be available to try.
Excellent customer service no high pressure selling, good range of beds
Karl Carlisle store great service knew his stuff helpful and will go back again
Excellent service and product knowledge from Ryan at the Carlisle branch. We were given plenty of time to browse the selections in store and guided to our perfect mattress choice.
Really helpful advice in the store. Half the price of what I’d been quoted from another store, and what I got was more practical. Really pleased.
Easy to order, good communication about delivery times, delivered on time, sofa bed easy to assemble and perfect for a spare room. Not slept on but seems comfortable. Only thing which would've made it easier is to have more flexibility with times for delivery, was able to work from home but if not would have been harder to be in for a delivery time.
Quick, easy, no pressure understood exactly what I wanted and a very pleasant experience.
Bought a Simba mattress with a ten year guarantee first one failed to expand and was replaced second developed a 6 cm depression in centre but apparently this is acceptable by Bensons so guarantee not honoured my fault for not rotating it despite a bed technician saying no amount of rotation would have helped and 2 cm is the max depression.
Will not be returning to this store.
Lisa made the experience so easy. We were both a bit daunted and didn't know where to start, but she was great - really friendly and helpful. The process was excellent - thank you
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