Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without an... See more
Company replied
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... See more
Company replied
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out. Great service. Great advice. Delivery on.time, fast, polite, with delivery... See more
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant care and service …
Tracy the executive sales person was professional and courteous
She is extremely knowledgeable and listened to our needs
August 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great
We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without any hesitation
August 19, 2026
Reply from Bensons For Beds - Chelmsford
We're glad to hear that our customer service and in-store team were brilliant in assisting you with the mattress replacement. We're pleased the delivery and removal process was easy and efficient.
Team Bensons
Tell people they are entering a…
Tell people they are entering a contract,when buying a mattress.once they have your money, they will not allow you to get a refund if you are not happy with the item.They will allow a refund, less ,20 percent of your total out lay. You will not get a full refund. Not a nice company to deal with, stay clear.
August 10, 2026
Reply from Bensons For Beds - Chelmsford
Hello David,
We are sorry to hear that you are unhappy with the terms of our Comfort Guarantee and apologise for any disappointment or frustration this has caused.
We appreciate you taking the time to share your feedback and can assure you that your comments have been noted and will be passed on for feedback.
Thank you for bringing your concerns to our attention,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear you received great service and found our staff lovely and helpful. It's wonderful to know that Deni made a positive impression! Thank you for your kind words.
Team Bensons
Good service
Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find which would best suit our needs. At no point did we feel pressured.
We ordered our chosen bed and it arrived on time.
Would just be nice if there were less extra charges for delivery, assembly, removal etc - some of which we declined. Removal for recycling should be free as manufacturers should be encouraging this.
August 14, 2026
Excellent customer service very helpful…
Excellent customer service very helpful with order and even re doing the order to do our blue light discount very very good
August 9, 2026
MOs speed and knowledge of goods
August 5, 2026
Reply from Bensons For Beds - Chelmsford
We're so glad to hear about your positive experience with our team's speed and knowledge. We truly appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care 💜
A good experience
Adam in the store was extremely helpful in our choice of mattress and the delivery/collection process
July 30, 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear that Adam in the store was extremely helpful in your choice of mattress, and that the delivery and collection process was smooth. Thank you for your wonderful feedback!
Team Bensons
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear you had such a positive experience with our team. Thank you for sharing your kind words and feedback!
Team Bensons
Very helpful and patient salesperson
July 25, 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your review! We're delighted to hear that our salesperson was so helpful and patient during your visit. Choosing the right bed or mattress is an important decision, and we're pleased that you felt supported throughout the process without feeling rushed.
We really appreciate your feedback and thank you for choosing us. We hope you enjoy your new purchase and look forward to welcoming you back in the future! 😊
Came to Bensons because Dreams fu
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out.
Great service. Great advice. Delivery on.time, fast, polite, with delivery app working great. Couldn’t praise the delivery men enough.
Love my new mattress.
July 9, 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear you had such a positive experience with us, from the great service and advice to the on-time and polite delivery. Enjoy your new mattress!
Staff were polite and helpful
July 2, 2026
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear that our team was polite and helpful during your visit. Thank you for sharing your positive experience with us!
Outstanding Service from start to finish…
I had an excellent experience with Benson from start to finish.
Communication was clear and professional throughout the process. Everything was handled efficiently and our concerns were were answered honestly by Adam for Benson for beds.
I really appreciated the excellent customer service and wouldn't hesitate to recommend them to others.
June 25, 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear about your excellent experience from start to finish. It's wonderful that our communication was clear and professional, and that your concerns were addressed. Thank you for your kind recommendation!
Team Bensons
Brilliant advice from the salesperson Mo
I received brilliant advice from sales person Mo who did not rush me and answered all my questions about the type of mattress I was considering buying. He was the reason I made my purchase and the ease of delivery has made it a smooth and enjoyable transaction
June 14, 2026
Unprompted review
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear our team provided brilliant advice and made your mattress purchase a smooth and enjoyable transaction. Thank you for your kind feedback!
Team Bensons
Excellent service from start to finish !
Adam in your Chelmsford store was polite, professional, knowledgeable and very helpful. The contact I had before delivery was all accurate and delivery on time. The two men who delivered my bed and assembled it were also very polite and professional. Well done Bensons 5 stars !
June 1, 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear about your excellent experience with our team members. It's wonderful that you found our in-store and delivery service to be so professional and helpful. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Chelmsford
We're delighted you found our service professional. Thank you for your kind words!
Team Bensons
Good customer service at store and…
Good customer service at store and delivery guys excellent
May 22, 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear our store team and delivery crew provided excellent service. Thank you for your wonderful feedback!
Team Bensons
Friendly and helpful service from shop…
Friendly and helpful service from shop experience to delivery.
May 22, 2026
Reply from Bensons For Beds - Chelmsford
We're delighted you had a friendly and helpful experience from shop to delivery. We appreciate your feedback!
Team Bensons
Fantastic service from Adam
Fantastic service from Adam! Knowledgeable, engaging and professional, he checked out and confirmed the delivery process for our move to Scotland, and made the purchase process so simple!
May 17, 2026
Unprompted review
Reply from Bensons For Beds - Chelmsford
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such a fantastic and professional experience, making your purchase simple.
Team Bensons - Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.