The sales assistant let us know they were available for any questions, but let us browse at our own pace unhindered. After we had decide upon a bed the options were explained and costed. Excellent... See more
Company replied
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Company replied
Really helpful and attentive staff, took her time to help us decide what we wanted and needed for our bad backs.
Got a good showroom variety of beds to choose from. think the delivery charge could be cheaper when comparing to Argos
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
126 reviews
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Shop experience was good
Shop experience was good, friendly, knowledgeable staff.
Delivery. Brilliant, polite, friendly and respectful of my home.
Bed is as stated but to be honest price versus item!! I was expecting a little bit more quality
November 30, 2025
Reply from Bensons For Beds - Chelmsford
We're glad you found our staff helpful and delivery excellent. We appreciate your feedback regarding the bed's value, and we'll use it to improve our products. Thanks for your review.
Thank you, Team Bensons - Jess
Good customer service
From the sales lady in the shop who was fantastic, very informative to the delivery men Charlie and Terry, great friendly service.
December 13, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate you sharing your experience. We're happy to hear that you received fantastic and informative service from our sales team and delivery personnel. Stewart - Team Bensons
Reply from Bensons For Beds - Chelmsford
Thank you for sharing your review, we really do appreciate it - Stewart - Team Bensons
Helpful member of staff
Luke at Bensons in Chelmsford was extremely helpful and guided us through the process.
December 2, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found our team member in Chelmsford so helpful while guiding you. Thank you for sharing your positive experience with us!
– Thank you, Jess- Team Bensons
efficient
Dean and Mark were efficient and very nice. All delivered and built within time given.
December 1, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that the delivery and assembly were completed efficiently and within the given timeframe. Thank you for your positive feedback!
Roxanna the sales person was very…
Roxanna the sales person was very helpful and in no way pushy. Her advice and knowledge was very good and unbiased.
November 25, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that the sales representative was so helpful! We appreciate you mentioning their advice and knowledge. Thank you for your positive feedback.
Tracy was Excellent
Tracy was Excellent, showed us different options and guided us well.
November 26, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us,
Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
Thank you! We’re so happy to hear you found our service really helpful—it’s what we aim for every time. 💜 Thank you for your positive review Sam – Lauryn at Customer Care.
Great costomer service
Great costomer service. Very knowledgeable . Got us everything we needed with in budget . Glad we went with Bensons.
November 18, 2025
Reply from Bensons For Beds - Chelmsford
We're so glad to hear that you received great, knowledgeable assistance and that we met your needs within your budget. We appreciate you choosing us!
Tell a friend—we’d love to help them too!
Megan at Customer Care
Really impressed
Really impressed, seen quickly, given plenty of options, guided well and treated exceptionally well by staff.
November 18, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback! We are so glad to hear that you were seen quickly, given plenty of options, guided well and treated exceptionally well by our staff.
Wishing you all the best until next time,
Megan at Customer Care
Mattress shopping made easy
We entered the shop and were soon in conversation with the salesman. We explained what we were looking for (a mattress) and he was friendly and informative. We lay on the bed which helpfully measures the best type for optimum posture and were guided to a choice of several within our price range and were left to try them out freely and without any intrusive pushy salesmanship until we made our choice. We were given a choice of ways to pay and the delivery process was fully explained. A comfortable and easy shopping experience all round.
November 16, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found our team friendly and informative while selecting your mattress. We appreciate that you felt comfortable during the shopping experience and that the delivery process was fully explained. Thank you for your positive feedback, Megan at Customer Care
Mattress
Tried out the mattress in Chelmsford branch and waited for the sale… ordered on a Sunday evening saving an extra 10% on an already discounted mattress delivery was Friday morning by Mark and Alan. Excellent communication and delivery. I had the best sleep last night….
November 12, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate you sharing your experience with us Irene! We're happy to hear that you found the perfect mattress and that the communication and delivery met your expectations. It's great to know you had a wonderful first night's sleep.
Your satisfaction means the world to us,
Megan at Customer Care
Thankyou Tracy
Served by a lovely lady named Tracy. This is our second purchase through the same lady. Very knowledgeable and easy to speak with.
October 29, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you had another positive experience! It's great to know that you found our team member knowledgeable and easy to talk to. Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Good service
Everything has been swift & easy. Mattress delivered on time as promised.
Sales team especially Deny were super helpful and not pushy in the slightest.
October 20, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that everything was swift and easy! We appreciate your positive feedback regarding the helpful sales team and timely delivery.
Thank you for your review – Lauryn at Customer Care 💜
Very good communication system within…
Very good communication system within the company and their customers alway use them have been using them for 16 years and they have just got better and better they have quality beds at good prices with great customer service.
October 12, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our communication and service have met your expectations over the past 16 years. It's great to know you appreciate the quality and value we offer. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
Thank you for your 5 star review! We appreciate your kind words and hope to welcome you back in the future. Take care,
Megan at Customer Care💜
The salesman was polite and helpful and…
The salesman was polite and helpful and the product appears to be good enough, but time will tell.
I was disappointed because there is a charge for delivery and no option is given to the customer to pick up from the store, considering that I spent about £700.
October 2, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your feedback. We’re glad our salesman was helpful and you’re satisfied with the product so far. We appreciate your comments regarding delivery options and will take them into consideration.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
Thank you for your kind words Diane!
We’re glad to hear you found our staff polite and knowledgeable. It’s great to know their expertise helped you — we really appreciate your feedback!
Take care,
Megan at Customer Care
Don’t go anywhere else ….
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popping back from time to time to see how we were doing. There was no pressure, just friendly assistance to ensure we bought the mattress that was right for us. She made buying a mattress a pleasant experience.
Delivery was arranged and everything went smoothly and efficiently on the day, with a two hour window and a phone call 30 mins before they were due.
August 23, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
Thank you so much for your kind words! Demi is a valued member of our team and we are thrilled to hear she provided you with excellent customer service. We're glad we could make buying a mattress an enjoyable experience for you. We hope you enjoy your new mattress!
Deni from the Chelmsford branch was so…
Deni from the Chelmsford branch was so helpful in helping us choose the right bed and arranged for a perfect and seamless delivery too, thank you so much!
August 20, 2025
Reply from Bensons For Beds - Chelmsford
We are so happy to hear that you had such a positive experience! It's great to know that we could help you find the perfect bed and arrange a seamless delivery. Thank you, Megan at Customer care
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