Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without an... See more
Company replied
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... See more
Company replied
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out. Great service. Great advice. Delivery on.time, fast, polite, with delivery... See more
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Chelmsford
Thank you! We’re so happy to hear you found our service really helpful—it’s what we aim for every time. 💜 Thank you for your positive review Sam – Lauryn at Customer Care.
Great costomer service
Great costomer service. Very knowledgeable . Got us everything we needed with in budget . Glad we went with Bensons.
November 18, 2025
Reply from Bensons For Beds - Chelmsford
We're so glad to hear that you received great, knowledgeable assistance and that we met your needs within your budget. We appreciate you choosing us!
Tell a friend—we’d love to help them too!
Megan at Customer Care
Really impressed
Really impressed, seen quickly, given plenty of options, guided well and treated exceptionally well by staff.
November 18, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback! We are so glad to hear that you were seen quickly, given plenty of options, guided well and treated exceptionally well by our staff.
Wishing you all the best until next time,
Megan at Customer Care
Mattress shopping made easy
We entered the shop and were soon in conversation with the salesman. We explained what we were looking for (a mattress) and he was friendly and informative. We lay on the bed which helpfully measures the best type for optimum posture and were guided to a choice of several within our price range and were left to try them out freely and without any intrusive pushy salesmanship until we made our choice. We were given a choice of ways to pay and the delivery process was fully explained. A comfortable and easy shopping experience all round.
November 16, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found our team friendly and informative while selecting your mattress. We appreciate that you felt comfortable during the shopping experience and that the delivery process was fully explained. Thank you for your positive feedback, Megan at Customer Care
Mattress
Tried out the mattress in Chelmsford branch and waited for the sale… ordered on a Sunday evening saving an extra 10% on an already discounted mattress delivery was Friday morning by Mark and Alan. Excellent communication and delivery. I had the best sleep last night….
November 12, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate you sharing your experience with us Irene! We're happy to hear that you found the perfect mattress and that the communication and delivery met your expectations. It's great to know you had a wonderful first night's sleep.
Your satisfaction means the world to us,
Megan at Customer Care
Thankyou Tracy
Served by a lovely lady named Tracy. This is our second purchase through the same lady. Very knowledgeable and easy to speak with.
October 29, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you had another positive experience! It's great to know that you found our team member knowledgeable and easy to talk to. Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Good service
Everything has been swift & easy. Mattress delivered on time as promised.
Sales team especially Deny were super helpful and not pushy in the slightest.
October 20, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that everything was swift and easy! We appreciate your positive feedback regarding the helpful sales team and timely delivery.
Thank you for your review – Lauryn at Customer Care 💜
Very good communication system within…
Very good communication system within the company and their customers alway use them have been using them for 16 years and they have just got better and better they have quality beds at good prices with great customer service.
October 12, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our communication and service have met your expectations over the past 16 years. It's great to know you appreciate the quality and value we offer. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
Thank you for your 5 star review! We appreciate your kind words and hope to welcome you back in the future. Take care,
Megan at Customer Care💜
The salesman was polite and helpful and…
The salesman was polite and helpful and the product appears to be good enough, but time will tell.
I was disappointed because there is a charge for delivery and no option is given to the customer to pick up from the store, considering that I spent about £700.
October 2, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your feedback. We’re glad our salesman was helpful and you’re satisfied with the product so far. We appreciate your comments regarding delivery options and will take them into consideration.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
Thank you for your kind words Diane!
We’re glad to hear you found our staff polite and knowledgeable. It’s great to know their expertise helped you — we really appreciate your feedback!
Take care,
Megan at Customer Care
Don’t go anywhere else ….
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popping back from time to time to see how we were doing. There was no pressure, just friendly assistance to ensure we bought the mattress that was right for us. She made buying a mattress a pleasant experience.
Delivery was arranged and everything went smoothly and efficiently on the day, with a two hour window and a phone call 30 mins before they were due.
August 23, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
Thank you so much for your kind words! Demi is a valued member of our team and we are thrilled to hear she provided you with excellent customer service. We're glad we could make buying a mattress an enjoyable experience for you. We hope you enjoy your new mattress!
Deni from the Chelmsford branch was so…
Deni from the Chelmsford branch was so helpful in helping us choose the right bed and arranged for a perfect and seamless delivery too, thank you so much!
August 20, 2025
Reply from Bensons For Beds - Chelmsford
We are so happy to hear that you had such a positive experience! It's great to know that we could help you find the perfect bed and arrange a seamless delivery. Thank you, Megan at Customer care
We bought a bed
We bought a bed, a mattress and two bedside cabinets at the Chelmsford branch at the Riverside retail park. The lady who served us could not have been more helpful. She explained all about the iGel mattress and talked us through the various firmnesses until we found one that was just right...
August 22, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found exactly what you were looking for at our Chelmsford branch. It's great to know the service you received was so helpful and informative. Thank you for sharing your positive experience with us, Megan at Customer Care
The Assistant explained and…
The Assistant explained and demonstrated to meet our needs
August 22, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that the assistant's explanation and demonstration met your needs. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
I was so happy with trying different…
I was so happy with trying different mattresses in store. Staff helpful not pushy at all. I found my perfect mattress made by Eve and was delivered next day.
August 10, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for taking the time to share your positive experience with us! We are thrilled that our knowledgeable and respectful staff helped you find your perfect mattress. We pride ourselves on providing top-notch customer service and prompt delivery. We hope you enjoy your new mattress from Eve, Megan at Customer Care
Right from the start we were helped by…
Right from the start we were helped by Tracy to find the perfect mattress.
We used the sleep analysis bed that shows the right mattress through the pressure points.
Tracy was knowledgeable and very helpful.
Definitely use this company again.
August 10, 2025
Reply from Bensons For Beds - Chelmsford
Thank you so much for your wonderful review! We are thrilled to hear that Tracy was able to assist you in finding your perfect mattress through our advanced sleep analysis technology. Our team takes pride in providing knowledgeable and helpful service. We look forward to seeing you again in the future, Megan at Customer Care
Great service
The assistant in the shop was very friendly but was not pushy. She gave us all the information when we needed it and was clear about prices and comparisons within the shop
Her name was Deni
August 2, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your review! We're happy to hear that our assistant, Deni, was helpful and informative while still respecting your shopping experience. We hope to see you again soon!
Very good service
August 2, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your kind words! We strive to provide excellent service and are pleased to hear you had a positive experience with us. We look forward to seeing you again in the future, Megan at Customer Care
Avoid at all costs
Avoid . Go elsewhere . We went to the chelmsford branch . They talked hubby into a split headboard ( more money) we have had 3 SKS headboards delivered never needed a split in the past !!
Delivery set for 21st July. So take a day off to accommodate delivery .only bed arrived .. another day off booked for 8th august for headboard . Phone call to say oh its in stock .we can deliver on 31st July.. day off booked .. now another message saying no its not in stock ..its coming on 20th August a whole month after the bed itself arrived
This isn't good enough .I dont need to be taling 4 days off work in the summer and struggle to take the time . .I dont reccomend this company . The hand dont know what the elbow is doing and all they are interested in is upsell. £50 extra for this . £50 extra for that .its a joke
June 29, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
We’re sorry for the difficulties you experienced with your Chelmsford purchase, particularly regarding the headboard delivery and the split headboard suggestion. Thank you for bringing this to our attention. We’ve now confirmed that your headboard has been delivered and sent you the relevant details. If you need any further assistance, please don’t hesitate to reach out.
Thank you for your feedback,
Megan – Bensons for Beds Customer Care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.