Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without an... See more
Company replied
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... See more
Company replied
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out. Great service. Great advice. Delivery on.time, fast, polite, with delivery... See more
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
117 reviews
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Divan and mattress
The lady was very helpful but not pushy at all great experience so far bed not here yet but especially liked the 40 day sleep trial the lady explainedbvery well
July 7, 2025
Reply from Bensons For Beds - Chelmsford
Hi there, thank you for sharing your experience with us. We are thrilled to hear that our team member provided helpful and attentive service. We can't wait for your bed to arrive and for you to experience our 40-day sleep trial! Thank you for choosing our business, Megan at Customer Care
We got the choice to lay on the…
We got the choice to lay on the testeter bed why they adjusted the mattress strength to help me choose what mattress I wanted and was offered pillows to try as well they was very friendly and gave advice what to buy but they never pushed me in to my choices all round im happy with my choices thank u do much
June 10, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you felt supported in choosing your mattress! It's great to know our team helped you find the perfect fit without pressure. Thank you for your positive feedback, Megan at Customer Care
Very helpful
June 8, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for leaving this amazing 5 star review for us Mrs Lucking. Take care, Megan at Customer Care
Simon your member of staff at…Chelmsford
Simon your member of staff at Chelmsford was very helpful and explained everything in my terms, I was most impressed with the store as well, I had looked in other stores first, then chose Bensons as the best for me. thank you.
May 30, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate you choosing us! We're happy to hear that our Chelmsford store and staff were so helpful and informative. It's great to know we stood out from the other stores you visited. Thank you, Megan at Customer care
Excellent customer service
Had trouble locating a particular matress I needed. I called the Chelmsford store and Deni confirmed they had it and would put it aside for me to collect. Excellent customer service, Matress is perfect.
May 17, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
We're happy to hear that we could help you find the mattress you needed and that you are pleased with it. We appreciate you taking the time to share your positive experience with our service. Thank you, Megan at Customer Care
Helpful informed staff helped guide…
Helpful informed staff helped guide through purchase process
May 27, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate your positive feedback! We're glad our informed staff helped guide you through your purchase. Thank you for your support, Megan at Customer care
Skilled salespeople- able to advise us
Skilled salespeople- able to advise us, was very helpful.
May 23, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our skilled salespeople were helpful and able to advise you well. Thank you for your positive feedback, Megan at Customer care
Reply from Bensons For Beds - Chelmsford
Thank you for taking the time to share your positive experience with our staff! We pride ourselves on providing exemplary customer service and are glad to hear that we were able to give you the space and time you needed to make a decision. We hope to continue exceeding your expectations in the future! #customersatisfaction #friendlystaff #topnotchservice
Helpful and Experienced
On arrival at the showroom we were welcomed by a lovely lady called Tracey.She was so helpful and patient-talking about the pros and cons of each individidual bed and mattress.Nothing was too much trouble for her and buying the bed proved to ba most enjoyable experience
April 24, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
Thank you for taking the time to share your experience at our showroom! We are thrilled to hear that Tracey provided such excellent service and helped make your bed-buying experience enjoyable. Customer satisfaction is our top priority and we look forward to seeing you again soon!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Chelmsford
Thank you for your kind words, we're glad to hear that Adam went above and beyond to provide excellent service. We strive to offer knowledgeable and friendly assistance to all of our customers.
Sleep well, Team Bensons💜
Extremely helpful staff
Extremely helpful staff. Brian in Chelmsford was efficient and informative.
April 18, 2025
Reply from Bensons For Beds - Chelmsford
We are so glad to hear that our staff, especially Brian, was able to provide you with excellent service! It means a lot to us when our customers have a positive experience with our team. Thank you for your kind words and for choosing our business! - Team Bensons 💜
Really great delivery service
Really great delivery service, the guys also waited as my other half forgot the time, which we greatly appreciated
April 10, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your positive feedback! We are glad to hear that our delivery service exceeded your expectations and we always strive to go above and beyond for our customers. Your satisfaction is our top priority.
Reply from Bensons For Beds - Chelmsford
Thank you for the positive feedback! We strive to provide the best service and expertise for our customers. We're glad our staff was able to assist you and make your experience with us professional and enjoyable. We appreciate your support!
“I recently visited a Benson for bed in…
“I recently visited a Benson for bed in Chelmsford, and looking for matters. Quality is great. Their customer support team is also exceptional – responsive, helpful, and always willing to go the extra mile to ensure customer satisfaction.
Thanks to Roksana i found right matters and good advice.
Arash
March 27, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found great quality items during your visit to our Chelmsford location. We appreciate your positive feedback regarding our team's helpful support. It's great to know you received good advice. Take care, Megan at Customer Care
Very helpful and friendly
Very helpful and friendly. Adam told us about the different beds and mattresses we was interested in. Would definitely recommend
March 20, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found our team helpful and friendly! We appreciate you recommending us, and we're glad you enjoyed your experience learning about our beds and mattresses. Take care, Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback and are so glad our team was helpful and patient! Thanks for choosing us, Megan at Customer Care
Very helpful and friendly sales assistant
The sales assistant was very helpful and friendly, we look forward to the delivery of our new mattress.
February 14, 2025
Reply from Bensons For Beds - Chelmsford
We're glad to hear that our sales assistant was helpful and friendly! We appreciate your feedback and hope you enjoy your new mattress upon delivery. Take care, Megan at Customer Care
Ordered a bed on 27th December
Ordered a bed on 27th December, paid in full, £2721.48 agreed delivery 5th Feb, call 4th to say delayed till 10th, on 10th contacted store to be told not available will be 19th Feb, requested order cancelled as do not trust new date as manufacturing issue, Still not received refund, so having to sleep on mattress on the floor, no bed and no refund. All the store and customer services say is sorry!
February 12, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
We regret to hear about the issues with your order and the delay in receiving your refund. We are sorry for the inconvenience this has caused and the impact on your sleeping arrangements. We value your feedback and will use it to improve our service. Thank you for allowing us to put this right, Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
Paul at the Chelmsford branch was very…
Paul at the Chelmsford branch was very helpful in explaining the various types of beds and mattresses and the benefits and features of each to help me buying a bed for the first time. There was so much choice and options but it was helpful to see the wide variety in person, go through the various options and also have delivery delayed in time for my new home.
January 14, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our team member was helpful in guiding your first bed purchase. It's great you found value in exploring our wide selection and delaying delivery to suit your new home. Thank you for your review, Megan at Customer Care
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