The sales assistant let us know they were available for any questions, but let us browse at our own pace unhindered. After we had decide upon a bed the options were explained and costed. Excellent... See more
Company replied
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Company replied
Really helpful and attentive staff, took her time to help us decide what we wanted and needed for our bad backs.
Got a good showroom variety of beds to choose from. think the delivery charge could be cheaper when comparing to Argos
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We bought a bed
We bought a bed, a mattress and two bedside cabinets at the Chelmsford branch at the Riverside retail park. The lady who served us could not have been more helpful. She explained all about the iGel mattress and talked us through the various firmnesses until we found one that was just right...
August 22, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found exactly what you were looking for at our Chelmsford branch. It's great to know the service you received was so helpful and informative. Thank you for sharing your positive experience with us, Megan at Customer Care
The Assistant explained and…
The Assistant explained and demonstrated to meet our needs
August 22, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that the assistant's explanation and demonstration met your needs. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
I was so happy with trying different…
I was so happy with trying different mattresses in store. Staff helpful not pushy at all. I found my perfect mattress made by Eve and was delivered next day.
August 10, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for taking the time to share your positive experience with us! We are thrilled that our knowledgeable and respectful staff helped you find your perfect mattress. We pride ourselves on providing top-notch customer service and prompt delivery. We hope you enjoy your new mattress from Eve, Megan at Customer Care
Right from the start we were helped by…
Right from the start we were helped by Tracy to find the perfect mattress.
We used the sleep analysis bed that shows the right mattress through the pressure points.
Tracy was knowledgeable and very helpful.
Definitely use this company again.
August 10, 2025
Reply from Bensons For Beds - Chelmsford
Thank you so much for your wonderful review! We are thrilled to hear that Tracy was able to assist you in finding your perfect mattress through our advanced sleep analysis technology. Our team takes pride in providing knowledgeable and helpful service. We look forward to seeing you again in the future, Megan at Customer Care
Great service
The assistant in the shop was very friendly but was not pushy. She gave us all the information when we needed it and was clear about prices and comparisons within the shop
Her name was Deni
August 2, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your review! We're happy to hear that our assistant, Deni, was helpful and informative while still respecting your shopping experience. We hope to see you again soon!
Very good service
August 2, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your kind words! We strive to provide excellent service and are pleased to hear you had a positive experience with us. We look forward to seeing you again in the future, Megan at Customer Care
Avoid at all costs
Avoid . Go elsewhere . We went to the chelmsford branch . They talked hubby into a split headboard ( more money) we have had 3 SKS headboards delivered never needed a split in the past !!
Delivery set for 21st July. So take a day off to accommodate delivery .only bed arrived .. another day off booked for 8th august for headboard . Phone call to say oh its in stock .we can deliver on 31st July.. day off booked .. now another message saying no its not in stock ..its coming on 20th August a whole month after the bed itself arrived
This isn't good enough .I dont need to be taling 4 days off work in the summer and struggle to take the time . .I dont reccomend this company . The hand dont know what the elbow is doing and all they are interested in is upsell. £50 extra for this . £50 extra for that .its a joke
June 29, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
We’re sorry for the difficulties you experienced with your Chelmsford purchase, particularly regarding the headboard delivery and the split headboard suggestion. Thank you for bringing this to our attention. We’ve now confirmed that your headboard has been delivered and sent you the relevant details. If you need any further assistance, please don’t hesitate to reach out.
Thank you for your feedback,
Megan – Bensons for Beds Customer Care.
Divan and mattress
The lady was very helpful but not pushy at all great experience so far bed not here yet but especially liked the 40 day sleep trial the lady explainedbvery well
July 7, 2025
Reply from Bensons For Beds - Chelmsford
Hi there, thank you for sharing your experience with us. We are thrilled to hear that our team member provided helpful and attentive service. We can't wait for your bed to arrive and for you to experience our 40-day sleep trial! Thank you for choosing our business, Megan at Customer Care
We got the choice to lay on the…
We got the choice to lay on the testeter bed why they adjusted the mattress strength to help me choose what mattress I wanted and was offered pillows to try as well they was very friendly and gave advice what to buy but they never pushed me in to my choices all round im happy with my choices thank u do much
June 10, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you felt supported in choosing your mattress! It's great to know our team helped you find the perfect fit without pressure. Thank you for your positive feedback, Megan at Customer Care
Very helpful
June 8, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for leaving this amazing 5 star review for us Mrs Lucking. Take care, Megan at Customer Care
Simon your member of staff at…Chelmsford
Simon your member of staff at Chelmsford was very helpful and explained everything in my terms, I was most impressed with the store as well, I had looked in other stores first, then chose Bensons as the best for me. thank you.
May 30, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate you choosing us! We're happy to hear that our Chelmsford store and staff were so helpful and informative. It's great to know we stood out from the other stores you visited. Thank you, Megan at Customer care
Excellent customer service
Had trouble locating a particular matress I needed. I called the Chelmsford store and Deni confirmed they had it and would put it aside for me to collect. Excellent customer service, Matress is perfect.
May 17, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
We're happy to hear that we could help you find the mattress you needed and that you are pleased with it. We appreciate you taking the time to share your positive experience with our service. Thank you, Megan at Customer Care
Helpful informed staff helped guide…
Helpful informed staff helped guide through purchase process
May 27, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate your positive feedback! We're glad our informed staff helped guide you through your purchase. Thank you for your support, Megan at Customer care
Skilled salespeople- able to advise us
Skilled salespeople- able to advise us, was very helpful.
May 23, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our skilled salespeople were helpful and able to advise you well. Thank you for your positive feedback, Megan at Customer care
Reply from Bensons For Beds - Chelmsford
Thank you for taking the time to share your positive experience with our staff! We pride ourselves on providing exemplary customer service and are glad to hear that we were able to give you the space and time you needed to make a decision. We hope to continue exceeding your expectations in the future! #customersatisfaction #friendlystaff #topnotchservice
Helpful and Experienced
On arrival at the showroom we were welcomed by a lovely lady called Tracey.She was so helpful and patient-talking about the pros and cons of each individidual bed and mattress.Nothing was too much trouble for her and buying the bed proved to ba most enjoyable experience
April 24, 2025
Unprompted review
Reply from Bensons For Beds - Chelmsford
Thank you for taking the time to share your experience at our showroom! We are thrilled to hear that Tracey provided such excellent service and helped make your bed-buying experience enjoyable. Customer satisfaction is our top priority and we look forward to seeing you again soon!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Chelmsford
Thank you for your kind words, we're glad to hear that Adam went above and beyond to provide excellent service. We strive to offer knowledgeable and friendly assistance to all of our customers.
Sleep well, Team Bensons💜
Extremely helpful staff
Extremely helpful staff. Brian in Chelmsford was efficient and informative.
April 18, 2025
Reply from Bensons For Beds - Chelmsford
We are so glad to hear that our staff, especially Brian, was able to provide you with excellent service! It means a lot to us when our customers have a positive experience with our team. Thank you for your kind words and for choosing our business! - Team Bensons 💜
Really great delivery service
Really great delivery service, the guys also waited as my other half forgot the time, which we greatly appreciated
April 10, 2025
Reply from Bensons For Beds - Chelmsford
Thank you for your positive feedback! We are glad to hear that our delivery service exceeded your expectations and we always strive to go above and beyond for our customers. Your satisfaction is our top priority.
Reply from Bensons For Beds - Chelmsford
Thank you for the positive feedback! We strive to provide the best service and expertise for our customers. We're glad our staff was able to assist you and make your experience with us professional and enjoyable. We appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.