Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without an... See more
Company replied
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... See more
Company replied
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out. Great service. Great advice. Delivery on.time, fast, polite, with delivery... See more
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
117 reviews
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From ordering to delivery kept informed…
From ordering to delivery kept informed about delivery.
February 9, 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your review Shani! We’re so glad to hear you were kept well informed from ordering through to delivery. We really appreciate you taking the time to share your experience with us.
Thanks again for your support—it means a lot!
Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
We're delighted our staff was knowledgeable and friendly, providing excellent service! We appreciate your positive feedback.
The shop assistant helped me to select…
The shop assistant helped me to select my beds. She was very friendly. Made my decisions easily on the 3beds I required
February 2, 2026
Reply from Bensons For Beds - Chelmsford
We're so glad the shop assistant was friendly and helpful in selecting your beds and making your decisions easier. Thank you for your positive feedback!
A lady called Demi
A lady called Demi, in the Chelmsford store. She was really good and very helpful. What a lovely lady.
January 21, 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your lovely review Ms Paddon! We’re so pleased to hear Demi took great care of you — she truly is wonderful. We’ll make sure your kind words reach her,
Megan at Customer Care
Helpful and knowledgeable
Adam was helpful and knowledgeable. My second time purchasing through Adam at Bensons.
January 30, 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your lovely feedback Mrs Bailey! 😊 We’re delighted to hear Adam was as helpful and knowledgeable as ever. It’s wonderful that you’ve chosen to return to him for a second purchase — we’ll be sure to pass on your kind words!
Take care,
Megan at Customer Care
Top marks
Was able to try several mattresses. No pressure to buy from the team. Got sale price. Delivery on time and team were very careful when moving mattress through.
January 22, 2026
Reply from Bensons For Beds - Chelmsford
We're glad you enjoyed your experience trying our mattresses without pressure. We appreciate that you got a sale price and that our delivery team was careful and on time. Thanks for your feedback!
My experience from the store to…
My experience from the store to delivery was excellent
January 18, 2026
Reply from Bensons For Beds - Chelmsford
We're so glad your experience, from the store to delivery, was excellent! Thank you for your positive feedback.
Good bed day
Being in time. Giving plenty of notice. Polite men who installed tge bed. Clean and quick. Marvellous
January 10, 2026
Reply from Bensons For Beds - Chelmsford
We’re so glad everything was on time, clean, and quick – and that our team made the process marvellous! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent service all-round.
Excellent service in store, good advise and options explained. Delivery was sooner than we expected with the date booked in store. Notified in advance of the delivery timing, and on the day received a call and message half an hour before they arrived.
Delivery guys were polite very quick and even took their shoes off. Excellent service all-round.
January 10, 2026
Reply from Bensons For Beds - Chelmsford
We’re so glad you had excellent service from start to finish – clear advice, smooth updates, and a courteous delivery team! 💜 Thank you for your positive review - Lauryn at Customer Care
Ease of ordering and the delivery 🚚 was…
Ease of ordering and the delivery 🚚 was fantastic the 2 guys were very friendly took there shoes off even though we told them not to bother and delivered to the bedroom upstairs where we wanted it really good experience all-round
January 8, 2026
Reply from Bensons For Beds - Chelmsford
We’re so happy to hear ordering was easy and delivery was fantastic – sounds like our team went above and beyond! Thank you for your positive review – Lauryn at Customer Care 💜
My experience was very good
My experience was very good. Really good customer service. Really good deals
January 5, 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your feedback Simon! We’re delighted to hear you had a great experience with our team and found some fantastic deals. Providing excellent customer service is what we strive for every day, so your comments mean a lot. We look forward to seeing you again soon!
- Megan at Customer Care!
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback and are so glad you found our staff polite and friendly during your visit with us. Michael @ Team Bensons
Very helpful staff
Very helpful staff, kind and showing great knowledge of beds
never pushy
December 27, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our staff was helpful, knowledgeable, and not pushy. We appreciate you taking the time to share your experience. Thank you for your positive review – Lauryn at Customer Care 💜
Shop experience was good
Shop experience was good, friendly, knowledgeable staff.
Delivery. Brilliant, polite, friendly and respectful of my home.
Bed is as stated but to be honest price versus item!! I was expecting a little bit more quality
November 30, 2025
Reply from Bensons For Beds - Chelmsford
We're glad you found our staff helpful and delivery excellent. We appreciate your feedback regarding the bed's value, and we'll use it to improve our products. Thanks for your review.
Thank you, Team Bensons - Jess
Good customer service
From the sales lady in the shop who was fantastic, very informative to the delivery men Charlie and Terry, great friendly service.
December 13, 2025
Reply from Bensons For Beds - Chelmsford
We appreciate you sharing your experience. We're happy to hear that you received fantastic and informative service from our sales team and delivery personnel. Stewart - Team Bensons
Reply from Bensons For Beds - Chelmsford
Thank you for sharing your review, we really do appreciate it - Stewart - Team Bensons
Helpful member of staff
Luke at Bensons in Chelmsford was extremely helpful and guided us through the process.
December 2, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you found our team member in Chelmsford so helpful while guiding you. Thank you for sharing your positive experience with us!
– Thank you, Jess- Team Bensons
efficient
Dean and Mark were efficient and very nice. All delivered and built within time given.
December 1, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that the delivery and assembly were completed efficiently and within the given timeframe. Thank you for your positive feedback!
Roxanna the sales person was very…
Roxanna the sales person was very helpful and in no way pushy. Her advice and knowledge was very good and unbiased.
November 25, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that the sales representative was so helpful! We appreciate you mentioning their advice and knowledge. Thank you for your positive feedback.
Tracy was Excellent
Tracy was Excellent, showed us different options and guided us well.
November 26, 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us,
Megan at Customer Care
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