Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without an... See more
Company replied
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... See more
Company replied
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out. Great service. Great advice. Delivery on.time, fast, polite, with delivery... See more
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
117 reviews
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Excellent service
Excellent service. Staff very knowledgeable and helpful, and answered all my questions.
Made the whole process very straightforward and smooth.
Thank you.
May 16, 2026
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear our team was knowledgeable and helpful, making your experience straightforward and smooth. Thank you for your kind words!
Team Bensons - Jess
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback! We're so glad our knowledgeable staff provided excellent service. Thank you for sharing your experience with us.
Team Bensons
Excellent service and delivery
Excellent service from the staff in store, delivered when they said they would and the delivery experience was great.
April 29, 2026
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you received excellent service from our store staff and that the delivery met your expectations. Thanks for sharing your experience!
Team Bensons
Overall I am pleased with my new bed
Overall I am pleased with my new bed, but after it was delivered we found a fair bit of damage to our staircase wall and a lot of damage to our banisters, they had chipped the paint off all the way down the large part of the banister, and tore the wallpaper at the bottom of the staircase
April 29, 2026
Reply from Bensons For Beds - Chelmsford
We appreciate you bringing this to our attention. We're glad you are pleased with your new bed. We're very sorry to hear about the damage to your staircase wall and banisters during delivery. We will investigate this issue. Thanks for your feedback.
Team Bensons
A wonderful experience start to finish
A wonderful experience start to finish. Great sales lady helping us choose the mattress we needed. In a relaxed environment. Deliver 2 weeks later Emails constantly keeping us informed of due date and times. Helpful delivery staff. Highly recommend Bensons beds
April 30, 2026
Reply from Bensons For Beds - Chelmsford
Thank you for such a wonderful review! 😊 We’re delighted to hear your experience was great from start to finish — from choosing the perfect mattress in a relaxed environment to staying informed with regular updates along the way. It’s lovely to know our delivery team were helpful too. Thank you so much for recommending Bensons Beds — enjoy your new mattress and sweet dreams! 🛏️✨
Friendly and very helpful staff in…
Friendly and very helpful staff in store with fast delivery and delivery was seamless. There was a slight problem on delivery, and this was dealt with very quick and efficiently.
Bought the same mattress as we purchased 9yrs ago to replace the old one and it's perfect! Amazing quality
April 23, 2026
Reply from Bensons For Beds - Chelmsford
Thank you! 😊 We’re so pleased you had a smooth experience in store and with delivery—and that the little hiccup was sorted quickly. Even better that your trusted mattress is still perfect after 9 years! Amazing choice and happy sleeping,
Megan | Customer Care Specialist✨
Excellent service
The salesman was very knowledgeable and helpful. He helped me to get extra discounts, so I got my mattress at a great price.
The delivery was excellent, on time, and with care.
April 20, 2026
Reply from Bensons For Beds - Chelmsford
We appreciate you sharing your experience! We're so glad the salesman was knowledgeable and helpful and that you got a great price. We're also happy the delivery was excellent and on time.
Team Bensons
Reply from Bensons For Beds - Chelmsford
Thank you! We’re so glad our assistant was able to help — that’s exactly what we love to hear,
Megan | Customer Care Specialist✨
Easy from choosing a base and mattress…
Easy from choosing a base and mattress in the Chelmsford store... didn't feel pressurised to buy or to rush choosing what I wanted. The sales person was very helpful and gave us options.
Kept me updated to the date of delivery and the delivery men were equally as polite and friendly. Would definitely use again.
March 21, 2026
Reply from Bensons For Beds - Chelmsford
Thanks for the lovely review Joanne! So glad choosing your base and mattress was relaxed and pressure‑free, and that our team kept everything smooth right through to delivery. Great to hear the delivery crew were just as friendly — we’d love to welcome you back again,
Megan at Customer Care🌟
Great new bed!Very knowledgable salesman directed us…
Very knowledgable salesman directed us to the bed we wanted and the delivery men were on time very friendly and efficient.
March 16, 2026
Reply from Bensons For Beds - Chelmsford
Thanks so much for your lovely feedback! ⭐
Great to hear our salesperson helped you find exactly what you were looking for, and that the delivery team were on time, friendly and efficient. We’re really glad you had a smooth experience with us!
Sleep well,
Megan at Customer Care💜
Staff helpful in store
Staff helpful in store. Short delivery times avoided staying in all day. Driver telephoned so say that he would be with me in 40 minutes which he was & within the delivery times given.
March 4, 2026
Reply from Bensons For Beds - Chelmsford
Graham Smith,
We're happy to hear that our staff was helpful and the delivery service met your expectations. Thank you for your positive feedback regarding the short delivery times and communication.
Stewart - Team Bensons
Helpful and friendly staff
Had a visit to the shop to have a look at a sofa bed I saw online. The salesperson, Demi, was really helpful to check if it would be delivered in time and to do the order.
February 28, 2026
Reply from Bensons For Beds - Chelmsford
Heidi Henderson,
We're happy to hear that you had a positive experience in our shop. We appreciate your feedback and are so glad that our team could assist with your order and delivery needs.
Team Bensons
Great customer service
Very good customer service, being kept informed of the delivery of our new bed was first class.
Delivery was on time and faultless.
February 27, 2026
Reply from Bensons For Beds - Chelmsford
Stephen Bryan,
We appreciate your feedback! We're so glad to hear you received first-class customer service and were kept informed about your new bed delivery, which was on time.
Team Bensons
Buying a new bed made easy by Bensons for Beds.
Kept up to date re time my bed would arrive.Driver and mate very polite. Unloaded everything to do with the bed into the living room taking boots off at the front door. They then carried everything into the bedroom where the worked for approximately 20 minutes before inviting me inspect and learn about my new bed. They explained everything clearly and made sure I could use the remote to raise the foot of the ottoman bed. They collected every last scrap of packaging and bid me farewell. Overall a really good experience and I will recommend Bensons for beds to friends and family. Thank you.
February 24, 2026
Reply from Bensons For Beds - Chelmsford
Really appreciate your lovely feedback Edith! Fantastic to hear the delivery updates were clear and that the team were polite, tidy and respectful of your home. It’s great that everything was assembled so smoothly, fully explained and left spotless. We’re delighted you had such a positive experience and thank you for recommending us to friends and family,
Megan at Customer Care⭐
Reply from Bensons For Beds - Chelmsford
Thanks so much for giving us 5 stars!! Wonderful to know Adam was helpful and gave you space to decide.
See you next time! Megan at Customer Care 😊
Knowledgeable but sharp!
Knowledgeable, helpful and patient service. Be careful when offered discounts. Get it clear what you've been offered and make sure it is correct on your invoice. We were disappointed because we thought we were getting around £100 discount but ended up with £12!
February 14, 2026
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback and are glad you found our service knowledgeable and patient. We're sorry to hear about the discount confusion and the discrepancy with your invoice. We'll review our processes to ensure clarity in our offers. Thank you for your review Mark - Lauryn at Customer Care.
Great service
From the staff in the shop to the folks who delivered the bed - everyone was cheerful and professional. I felt informed about delivery times and received updates all the way through.
February 15, 2026
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our staff were cheerful and professional! It's great to know you felt informed about delivery times and received updates. Thank you for your positive review – Lauryn at Customer Care 💜
Staff and delivery people were very good
February 10, 2026
Reply from Bensons For Beds - Chelmsford
We appreciate your positive feedback! We're so glad you had a great experience with our staff and delivery people.
- Jessica at Team Bensons
There are respectful,and smiles all…
There are respectful,and smiles all over their faces
February 10, 2026
Reply from Bensons For Beds - Chelmsford
We're delighted to hear that our team members are respectful and have smiles on their faces! We appreciate you noticing their positive attitude,
Megan at Customer Care
Excellent service from purchasing to…
Excellent service from purchasing to delivering and assembling.the delivery guys were absolutely lovely .Beautiful bed
February 13, 2026
Reply from Bensons For Beds - Chelmsford
We're happy to hear about the excellent service you received, from purchasing to delivery and assembly. It's great to know our delivery team was lovely!
Megan at Customer Care
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