Every experience we had right from the point of sale to delivery of the bed has been wonderful. We are a repeat customer. Staff in the Colindale store were great in helping us choose the bed and mattr... See more
Company replied
Location
Switch locationUnit 4 Colindale Retail Park, Edgware Rd, NW9 6TH Colindale, London, GB
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We recently visited the Benson for Beds store in Colindale and were served by David, who was extremely helpful and knowledgeable throughout. Nothing was too much trouble and he took the time to ex... See more
Company replied
We visited the Colindale store looking for a king size ottoman bed. On arrival at the store we were met by several sales staff who were very friendly and helpful. We finally sat down with the store m... See more
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The staff is quite helpful though coordination is required amongst different departments .Though my delivery was delayed the products were good quality and the company had compensated for the delay.... See more
Company details
About Bensons For Beds - Colindale684
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Colindale Retail Park, Edgware Rd, NW9 6TH, Colindale, London, United Kingdom
- 2082009910
4.7
Excellent
213 reviews
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Reply from Bensons For Beds - Colindale684
We appreciate you sharing your positive experience with us! We're so glad that you found our team helpful and our prices competitive.
Thank you for your review – Lauryn at Customer Care 💜
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Wide range of mattresses to choose from. Sleep Pro facility provided good guidance as to what we should be considering.
October 3, 2025
Reply from Bensons For Beds - Colindale684
Thank you for your great feedback! We're pleased to hear our staff were helpful and that the Sleep Pro facility helped guide your choice.
Thank you,
Megan at Customer Care
Excellent service great choices
Professional
Clear & consise explanation
Great variety and choice of products
Easy snd simple process
September 28, 2025
Reply from Bensons For Beds - Colindale684
We appreciate your positive feedback! We are happy you found our process easy and simple, and that you appreciated our clear explanations and great product variety.
Thank you,
Lauryn at Customer Care
Worst customer service team
Worst customer service team still not heard back from complaints team! Did not deliver on time would not be ordering from bensons again
September 2, 2025
Unprompted review
Reply from Bensons For Beds - Colindale684
We regret to hear about the issues you've experienced with our service and the delay in response from our team. We promise to make a full investigation into your complaint. As there are no order details attached, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Helpful inform choice
Sales person explained the different type of mattress texture, was not pushed into getting his choice, he allowed me to make my own choice
September 19, 2025
Reply from Bensons For Beds - Colindale684
We're happy to hear that the salesperson helped you understand our mattress options and respected your decision. Thank you for sharing your positive experience!
Thank you,
Lauryn at Customer Care.
Dave at collendale was so informative…
Dave at collendale was so informative and helpful in guiding me to correct bed I needed
Thank you
September 4, 2025
Reply from Bensons For Beds - Colindale684
We're happy to hear that you found our guidance helpful in choosing the right bed. Thank you for sharing your positive experience with us!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Colindale684
We're happy to hear that your experience was easy and professional. Thank you for your positive feedback!
Helpful Assistant
Assistant was very helpful. Explained all the different types of mattress hardness. Tried all of them before choosing.
August 2, 2025
Reply from Bensons For Beds - Colindale684
Thank you for your positive review! Our goal is to provide exceptional customer service and we're glad our assistant was able to assist you in choosing the perfect mattress to meet your needs. We appreciate your business and hope you enjoy your new mattress, Megan at Customer Care
Amazing Prices
The manager of the store was very informative and knew what we needed.
He showed us many different types and we walk away with what we needed for a very good price.
A local man delivered it on the same day and I was very impressed.
Thank you Colindale Benson's
August 1, 2025
Unprompted review
Reply from Bensons For Beds - Colindale684
Thank you for taking the time to write us a review! We are delighted to hear that our manager was able to assist you in finding exactly what you needed at a great price! We strive to provide top-notch service and same-day delivery, and we are thrilled that we were able to exceed your expectations. We appreciate your support and look forward to seeing you again, Megan at Customer Care
Staff are very polite specially Mohamed…
Staff are very polite specially Mohamed deal with customer very polite thanks to him.
July 10, 2025
Reply from Bensons For Beds - Colindale684
We are thrilled to hear of your positive experience with our team, especially with Mohamed. We take pride in providing excellent customer service and will pass along your kind words. Thank you for choosing us, Megan at Customer Care
Fantastic advice
Amazing service and spot on advice that has benefitted massively.
Thank you jass
June 18, 2025
Reply from Bensons For Beds - Colindale684
We appreciate your feedback and are so glad to hear that our advice was helpful and beneficial for you. Thank you for sharing your experience with us, Megan at Customer Care
Representative was knowledgeable and…
Representative was knowledgeable and was guiding based on our requirements it made decisions making easier after 3 visits, Representative was patient and never shown sign of frustration.
June 19, 2025
Reply from Bensons For Beds - Colindale684
We appreciate you sharing your feedback with us Mr Bhavesh! We're happy to hear that our representative's knowledge and patience helped you make informed decisions. Thank you for choosing us, Megan at Customer Care
Very helpful sales person and amazing…
Very helpful sales person and amazing service. Sales person was not pushy and there anytime there was a question
June 18, 2025
Reply from Bensons For Beds - Colindale684
We're happy to hear that our sales person was helpful and provided amazing service! We appreciate that they were available and not pushy when you had questions.
Take care,
Megan at Customer Care
An enjoyable experience in Bensons for Beds
We visited Bensons for Beds in Colindale Retail Park and ordered some furniture for delivery in August. The sales agent Jaz was very friendly and helpful, he's patient with our enquiries and provided useful information. The whole process was smooth and we're highly satisfied. Thanks to Jaz for all the helpful assistance.
June 21, 2025
Unprompted review
Reply from Bensons For Beds - Colindale684
We appreciate you taking the time to share your positive experience at our Colindale Retail Park location. We're happy to hear that you found our sales agent helpful and that the process was smooth. Thank you for your feedback, Megan at Customer Care
The salesperson David was so helpful
The salesperson David was so helpful, knowledgeable and professional that it made my experience of shopping very pleasant.
I was delighted that I was able to finally find a small sofa bed suited to my needs and at the right price.
June 20, 2025
Reply from Bensons For Beds - Colindale684
We're so glad you had a pleasant shopping experience. It's wonderful you found a sofa bed that suits your needs and budget. We appreciate your positive feedback regarding our team's expertise and professionalism.
Take care, Megan at Customer Care
Staff are very courteous and helpful
Staff are very courteous and helpful. They are not only knowledgeable about their selling products but also sharing other related bedding options for individual requirements.
June 1, 2025
Reply from Bensons For Beds - Colindale684
We appreciate you sharing your positive experience! We're happy to hear that our team was courteous, helpful, and knowledgeable in assisting you with your bedding needs. Take care, Megan at Customer Care
Great Shopping Experience From Bensons For Beds
As soon as I walked through the door one of the staff (David) made me feel very welcome and showed me around the store and recommended the right product for me and was very helpful in making my shopping experience so much easier my rating 10 out of 10
May 31, 2025
Reply from Bensons For Beds - Colindale684
We appreciate your feedback and are so glad to hear that our staff made you feel welcome and assisted you in finding the right product. We aim to make shopping easier for our customers! Thank you, Megan at Customer Care
Reply from Bensons For Beds - Colindale684
We're happy to hear that the manager was helpful and patient! Thank you for sharing your positive experience and for the excellent rating. Take care, Megan at Customer care
Mo was absolutely amazing
Mo was absolutely amazing. He was so honest and knowledgeable about the beds. We went into the store not expecting to buy anything.. But left having ordered the most premium tempur pro plus mattress because of his excellent customer service. Received the matress today.. Really happy! Delivery was really professional too. Thanks Mo!
May 22, 2025
Unprompted review
Reply from Bensons For Beds - Colindale684
We are so happy you had such a positive experience! It's great to hear that our team member's knowledge and service led you to find the perfect mattress. We're glad the delivery was professional and that you're happy with your purchase. Take care, Megan at Customer Care
Reply from Bensons For Beds - Colindale684
Thank you for the positive feedback! I am glad to hear that our Assistant Natalia provided helpful assistance. We strive to provide excellent customer service and appreciate your support. We look forward to seeing you again in the future!
Sleep well, Team Bensons💜
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