I dealt with Shane at the Cwmbran store, he was very helpful, patient and went through all options available in the range of bedroom furniture I chose. Following my order, I received all the necessar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When looking around the store a member of staff approached us asking if we needed any assistance. He gave us good and honest reviews on the mattresses in question. Very friendly staff with excellent k... See more
Company replied
Spoke to salesman who was extremely helpful and decided to go back I. January sales for better deal and was promised delivery on 9th February in time for Valentine’s Day so got rid of spare bed moved... See more
Company replied
Andrew was very helpful, he greeted us when we first arrived, asked us a few questions and pointed us in the right direction. He let us get let us set off on our own but kept popping up every so often... See more
Company details
About Bensons For Beds - Cwmbran225
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3c Cwmbran Retail Park, NP44 3JQ, Cwmbran, Gwent, United Kingdom
- 1633485717
4.9
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Im happy with my new bed and with the…
Im happy with my new bed and with the care
May 22, 2026
Unprompted review
Reply from Bensons For Beds - Cwmbran225
We're so glad you're happy with your new bed and the care you received!
Team Bensons
Great job thanks guys 👍
May 11, 2026
Reply from Bensons For Beds - Cwmbran225
We appreciate your kind words!
Team Bensons - Jess
Reply from Bensons For Beds - Cwmbran225
We're happy to hear about the good service you received, from the store to the delivery, and that you find the mattress very comfortable!
Team Bensons
From start to From start to finish an excellent company…
Replacement gel mattress. A shout out for the superb manager at Cwmbrân. Replacement and deliver arranged so quickly. The communication and process is the smoothest of any company I’ve ever experienced. I fully understand why this company wins awards.
April 23, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you so much for the fantastic feedback! 😊 A huge shout‑out to the superb manager at our Cwmbrân store—we’re delighted the replacement and delivery were arranged so quickly and smoothly. Your kind words about our communication and service really mean a lot to us 🛏️✨
Bed ,mattress and Tv was well protected…
Bed ,mattress and Tv was well protected upon arrival , the delivery men were very polite and assembled the bed fairly quickly and showed me how to work the tv they were very helpful
April 13, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your feedback! We’re so pleased to hear your bed, mattress, and TV arrived well protected and that the delivery team were polite, efficient, and took the time to show you how everything worked. It’s great to know they made the whole setup easy and stress‑free.
Thank you for your positive review - Lauryn at Customer Care 💜
Long lead time for the bed but once we…
Long lead time for the bed but once we had a date it all was very smooth. Great help at the shop particularly around what type of mattress to buy.
April 13, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your feedback! 😊 We appreciate your patience with the lead time and are so pleased that everything ran smoothly once delivery was scheduled. It’s great to hear the team in store were able to help you choose the right mattress — enjoy your new bed,
Megan | Customer Care Specialist
Beds reveiw
Not pushing beds on you talking about all beds & styles, listening to the customers needs and making informative suggestions, conscious of price range customer wanted to patio & what was available. Shaine in cwmbran store very helpful
April 9, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for such detailed feedback! We’re delighted to hear you felt listened to and never pressured. Shaine and the Cwmbran team will be thrilled to hear your kind words!
Thank you once again for your kind words. We're always here if you need anything further,
Megan | Customer Care Specialist!💜
Mattress delivered on time van driver…
Mattress delivered on time van driver very helpful matttess very comfortable would recommend Bensons for beds
March 30, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you! So glad the mattress arrived on time and that you’re loving the comfort — really appreciate the recommendation,
Megan | Customer Care Specialist 😊
Knowledgeable sales service and quality…
Knowledgeable sales service and quality delivery/assembly provided. Professional company throughout.
March 26, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you! Wonderful to hear you received knowledgeable sales service and a quality delivery and assembly. We’re delighted you found everything professional from start to finish,
Megan at Customer Care💤
The whole visit we were made to feel…
The whole visit we were made to feel comfortable, the sales man was really patient and helpful.
March 17, 2026
Unprompted review
Reply from Bensons For Beds - Cwmbran225
Love to hear it Christine! Sounds like your visit came with VIP comfort and a sales‑guy level of patience most of us only wish for. Glad you were well looked after and thank you so much for choosing us,
Megan at Customer Care
Good customer service and quick deliver.
March 16, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for giving us 5 stars Darren! We’re glad you received good customer service and that your delivery was nice and quick. Really appreciate your feedback,
Megan at Customer Care💜
Spoke to salesman who was extremely…
Spoke to salesman who was extremely helpful and decided to go back I. January sales for better deal and was promised delivery on 9th February in time for Valentine’s Day so got rid of spare bed moved my bed into spare room to paint main bedroom then was told delivery was postponed until the 25th. I was disappointed as this happened with my sofa from SCS and was told the Bensons delivery team are always when they say. Anyway they came on the 25th and did a good job putting bed together and I am loving my new simba mattress and pillows
February 28, 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for taking the time to share your experience. I’m really glad to hear the salesman was helpful and that you were able to return in the January sales for a better deal. I’m very sorry for the disappointment caused by the delivery delay, especially after planning everything around the original date,
We truly appreciate your feedback.
Megan at Customer Care
Walk In Sale
Walked in when passing on way to another bed store. Very helpful, especially Ellie, with good advice from start and no pushing for a sale. Returned to buy the bed we liked a few days later and were pleased with the deal
February 27, 2026
Reply from Bensons For Beds - Cwmbran225
Marc N,
We're so glad you found us helpful and appreciated the advice without any pressure. It's great you came back! We're pleased you were happy with the purchase.
Team Bensons
Sale staff the trainee young girl was…
Sale staff the trainee young girl was very professional. And polite.
February 17, 2026
Reply from Bensons For Beds - Cwmbran225
We're happy to hear that our trainee was professional and polite! We appreciate your positive feedback and recognition of their efforts.
Stewart - Team Bensons
Reply from Bensons For Beds - Cwmbran225
We appreciate your positive feedback! We're happy to hear that we provided helpful information and that you are enjoying your new bed.
new mattress
Right from the sfart at the showroon though to delevery it was handled very professionaly
February 3, 2026
Reply from Bensons For Beds - Cwmbran225
We're happy to hear that your experience, from the showroom to delivery, was handled professionally. Thank you for your positive feedback; we appreciate it.
When looking around the store a member…
When looking around the store a member of staff approached us asking if we needed any assistance. He gave us good and honest reviews on the mattresses in question. Very friendly staff with excellent knowledge highly recommended if your in need of a new bed/mattress visiting speaking with Shane at Bensons for Beds Cwmbran
February 2, 2026
Reply from Bensons For Beds - Cwmbran225
We're happy to hear that our staff approached you and provided helpful, honest reviews of the mattresses. It's great to know that you found our team friendly and knowledgeable. Thank you for your positive feedback!
Reply from Bensons For Beds - Cwmbran225
We appreciate your feedback and are so glad our store was helpful for you! Thank you for taking the time to share.
When looking for a new mattress and bed…
When looking for a new mattress and bed frame i cannot express how well i was looked after. Nothing was too much trouble and all my questions answered and made to feel at ease. Everthing was explained clearly.
Delivery was easy and again all went to plan as i was told when buying the bed.
January 17, 2026
Reply from Bensons For Beds - Cwmbran225
We're delighted to hear you felt so well-cared for during your mattress and bed frame search. It's great to know our team answered all your questions and made you feel at ease. We're also glad delivery went smoothly as planned!
From the Salesman in the store to the…
From the Salesman in the store to the delivery of our new bed we were delighted with the professional service we received. The communication was excellent and we felt valued as a customer.
Our new bed is very comfortable and we are enjoying it.
A great company to do business with and would definitely recommend to others 👍
January 11, 2026
Reply from Bensons For Beds - Cwmbran225
We're delighted to hear that you were pleased with the professional service, from the store to the delivery. It's great to know that the communication was excellent and you felt valued. We're glad you are enjoying your comfortable new bed! Thank you for your positive review – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.