Shane in the Cwmbran store was very helpful and knowledgable. Gave good advice and was considerate in allowing us time to discuss our options and try the mattresses on our own. We didn’t feel at all p... See more
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I dealt with Shane at the Cwmbran store, he was very helpful, patient and went through all options available in the range of bedroom furniture I chose. Following my order, I received all the necessar... See more
Spoke to salesman who was extremely helpful and decided to go back I. January sales for better deal and was promised delivery on 9th February in time for Valentine’s Day so got rid of spare bed moved... See more
Company replied
When looking around the store a member of staff approached us asking if we needed any assistance. He gave us good and honest reviews on the mattresses in question. Very friendly staff with excellent k... See more
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Company details
About Bensons For Beds - Cwmbran225
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3c Cwmbran Retail Park, NP44 3JQ, Cwmbran, Gwent, United Kingdom
- 1633485717
4.9
Excellent
287 reviews
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Reply from Bensons For Beds - Cwmbran225
We appreciate your feedback and are so glad our store was helpful for you! Thank you for taking the time to share.
When looking for a new mattress and bed…
When looking for a new mattress and bed frame i cannot express how well i was looked after. Nothing was too much trouble and all my questions answered and made to feel at ease. Everthing was explained clearly.
Delivery was easy and again all went to plan as i was told when buying the bed.
January 17, 2026
Reply from Bensons For Beds - Cwmbran225
We're delighted to hear you felt so well-cared for during your mattress and bed frame search. It's great to know our team answered all your questions and made you feel at ease. We're also glad delivery went smoothly as planned!
From the Salesman in the store to the…
From the Salesman in the store to the delivery of our new bed we were delighted with the professional service we received. The communication was excellent and we felt valued as a customer.
Our new bed is very comfortable and we are enjoying it.
A great company to do business with and would definitely recommend to others 👍
January 11, 2026
Reply from Bensons For Beds - Cwmbran225
We're delighted to hear that you were pleased with the professional service, from the store to the delivery. It's great to know that the communication was excellent and you felt valued. We're glad you are enjoying your comfortable new bed! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Cwmbran225
Thank you for your feedback Em! We’re thrilled to hear you received great service from our attentive team. We look forward to welcoming you back soon,
Megan at Customer Care
Being kept updated on the delivery well…
Being kept updated on the delivery well in advance allowing to plan was perfect. The delivery men, John and Austin were helpful.
Shane in the sales centre was very informative about all product information
December 26, 2025
Reply from Bensons For Beds - Cwmbran225
Thank you for your feedback! We’re delighted to hear you were kept well-informed and that John, Austin, and Shane provided such helpful service throughout. Thank you for your positive review – Lauryn at Customer Care 💜
very helpful and welcoming staff had…
very helpful and welcoming staff had good information regarding products
December 4, 2025
Reply from Bensons For Beds - Cwmbran225
We're happy to hear that our staff was helpful and welcoming! We appreciate your feedback regarding the good product information you received.
Keaton - Team Bensons
Well informed assistant
Well informed assistant. Plenty of choice
Didnt feel under pressure but was able to make an informed choice as to the best bed and mattress for us
December 2, 2025
Reply from Bensons For Beds - Cwmbran225
We're glad you felt well-supported and had a great selection to choose from. It's great you felt comfortable making an informed decision. Thanks for your feedback.
A great buying experience
Excellent advice from a very knowledgeable member of staff. Sufficient variety of demonstration beds to facilitate a suitable choice, plus a great discount!,
November 28, 2025
Reply from Bensons For Beds - Cwmbran225
We're happy to hear that you received excellent advice from our knowledgeable staff. We're also glad that our variety of beds helped you make a suitable choice and that you enjoyed a great discount!
Darren and Tracey were very good when…
Darren and Tracey were very good when delivered our mattress. Very mindful full of our property.
November 7, 2025
Reply from Bensons For Beds - Cwmbran225
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Very helpful staff...
Very helpful staff who only came when asked... I do not like pressuring and it was good not to get that. A wide range of knowledge and help...
November 4, 2025
Reply from Bensons For Beds - Cwmbran225
Thank you for your feedback! We’re so pleased you enjoyed a relaxed shopping experience with no pressure and plenty of helpful advice. That’s exactly the kind of service we aim to provide—knowledgeable and supportive when you need us!
Thank you for your positive review Pete – Lauryn at Customer Care 💜
Great customer service
Great customer service, didn’t push for the more expensive allowed us to make our choice on what we needed. Great choice of stock available and on show in an easy to identify way.
October 27, 2025
Reply from Bensons For Beds - Cwmbran225
We're happy to hear that you felt supported in making the right choice for your needs. We appreciate your lovely review Mr Day.
Sleep well,
Megan at Customer Care
Reply from Bensons For Beds - Cwmbran225
We're happy our team was helpful and provided a relaxed viewing experience. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Helpful guy in store really explained…
Helpful guy in store really explained our best options and delivery guys were great too
Would highly recommend
Great mattress !
September 25, 2025
Reply from Bensons For Beds - Cwmbran225
Thank you so much! We’re delighted our team could help you find the perfect mattress and that the delivery went smoothly. Your recommendation means the world to us!
Take care,
Megan at Customer Care✨
very good company
great experience from start to finish, nice to deal with a company like this not many around.Delivery drivers were excellent very helpful polite couldn't do enough for you,easy to track order and all arrived on time,dealt with this company a few times and always the same,can not praise them enough.
September 15, 2025
Reply from Bensons For Beds - Cwmbran225
Thanks a million for your kind words! We’re so happy that our team made your experience smooth and enjoyable every time. Knowing you can count on us to deliver on time and with great service truly makes our day!
Take care,
Megan at Customer Care💜
Superb customer care brilliant products…
Superb customer care brilliant products and good price
September 24, 2025
Reply from Bensons For Beds - Cwmbran225
Thank you for your kind words—I’m so pleased you’re happy with our service and products! Take care, Megan at Customer Care.
Very good customer service...very…
Very good customer service...very patient and friendly... knowledgeable in regards to the product.. gave an overall excellent experience
September 21, 2025
Unprompted review
Reply from Bensons For Beds - Cwmbran225
We appreciate you sharing your positive experience! We're so glad to hear that our team was patient, friendly, and knowledgeable. Thank you for the amazing review.
Thank you,
Lauryn at Customer Care
Was after a new mattress (medium)
Was after a new mattress (medium), had seen a few on line at your store , so wanted to test them first , I showed the mattress to the supervisor , gave me all the info I needed including a care kit and topping mattress , sorted a delivery date and collect my old mattress all sorted in 10 mins , so happy customer.
September 16, 2025
Reply from Bensons For Beds - Cwmbran225
We're happy to hear that you found the perfect mattress and had a quick, easy experience in our store. We appreciate you taking the time to share your positive feedback regarding our service and options.
Thank you,
Lauryn at Customer Care.
Very courteous delivery men
Very courteous delivery men. Very pleased with our purchase.
August 26, 2025
Unprompted review
Reply from Bensons For Beds - Cwmbran225
We appreciate you sharing your positive experience! We're so pleased the delivery men were courteous and you're happy with your purchase.
Take care, Megan at Customer Care
A very good store representative gave…
A very good store representative gave us a lot of information about what we was buying and a very pleasant lady she was
August 20, 2025
Reply from Bensons For Beds - Cwmbran225
Thank you for your kind words! We take pride in providing excellent service and knowledgeable staff who make your shopping experience enjoyable. We appreciate your support.
Store experience
No pressure on entering the store, gave constructive advice when asked for, many options given , polite, knowledgeable and helpful sales assistant
August 1, 2025
Reply from Bensons For Beds - Cwmbran225
Thank you for your review! We take pride in providing a welcoming and pressure-free shopping experience, and our staff is always happy to offer helpful and knowledgeable advice. We appreciate your support, Megan at Customer Care
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