Excellent staff members, very helpful, friendly and professional. Delivery was spot on and I received a phone call and hour before it was delivered. I was kept well informed from Bensons re delivery e... See more
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Very pleased with the support I have received to choose the right bed, headboard and mattresses, with the delivery and the fitting. The products are great quality and will definitely recommend and pu... See more
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Helpful staff in shop relatively quick time frame for delivery. On day of delivery kept very well informed the delivery guys were fab as I'm disabled whole process was quick and easy. Would definitely... See more
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Great service. Very efficient, our time slot was emailed well in advance and we received a call 30 minutes prior to them arriving. Very efficient in assembling the bed, overall an organized service wh... See more
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Company details
About Bensons For Beds - Dalton Park237
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 28/29 Dalton Park, SR7 9HU, Murton, County Durham, United Kingdom
- 1915261803
4.9
Excellent
239 reviews
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Very pleased with the order
Very pleased with the support I have received to choose the right bed, headboard and mattresses, with the delivery and the fitting.
The products are great quality and will definitely recommend and purchase other items in the future.
February 18, 2026
Reply from Bensons For Beds - Dalton Park237
Thank you so much! 😊 We’re delighted you felt supported every step of the way — from choosing the right setup to delivery and fitting. Great to hear you’re happy with the quality, and thanks for the recommendation. We’d love to help again in the future,
Megan | Customer Care Specialist🛏️✨
Pleased with the service and bed
Good staff in the shop who helped us choose our new bed.
The delivery team delivered and built the bed and put it where we needed it. Thank you.
April 10, 2026
Reply from Bensons For Beds - Dalton Park237
Thank you! 😊 We’re glad our in‑store team helped you choose the perfect bed and that delivery and assembly were done just where you wanted. Enjoy your new bed! 🛏️✨
Excellent staff members
Excellent staff members, very helpful, friendly and professional. Delivery was spot on and I received a phone call and hour before it was delivered. I was kept well informed from Bensons re delivery etc, I couldn't ask for anything more. Well done Bensons.
April 15, 2026
Reply from Bensons For Beds - Dalton Park237
Thank you for taking the time to share such detailed and kind feedback. We’re delighted to hear that our team provided helpful and professional service, and that the delivery communication met your expectations. Your comments will be shared with the team.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Dalton Park237
Thank you! 😊 We’re delighted to hear you received first‑class service from sale right through to delivery. Your feedback means a lot to us—enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
thanks you Suzanne at Benson's Dalton…
thank you Suzanne at Benson's Dalton park outlet.
very patient, very friendly and had a lot of knowledge about the bed I was buying.
nothing was a trouble and altered my order to ensure my bed met my needs.
she was also late finishing work and had to let me out the gate at Dalton park because it had closed.
above and beyond service. once again thank you Benson's and Suzanne
Dorothy and Rita
March 24, 2026
Reply from Bensons For Beds - Dalton Park237
Thank you so much, Dorothy and Rita! 😊 We’re truly delighted to read your lovely feedback. Suzanne at our Dalton Park store will be over the moon to hear your kind words — her patience, friendliness, and knowledge shine through in everything she does.
We’re especially proud that she went above and beyond to make sure your bed was exactly right for you, even staying late and helping you out after the centre had closed.
Service like that is what we aim for every day.
Thank you again for choosing Bensons — and for taking the time to share your experience,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Dalton Park237
Thank you so much for your wonderful feedback Lucia! 😊
We’re delighted to hear you received excellent customer service, clear communication, and genuine care throughout your experience. That’s exactly the level of support we aim to deliver every time! 🌟
Thanks again for choosing us — we truly appreciate it,
Megan at Customer Care💜
Reply from Bensons For Beds - Dalton Park237
So lovely to hear you felt welcomed, listened to, and given just the right advice — that’s exactly the experience we aim for! 😊 Thanks for the great feedback,
Megan at Customer Care
Highly Recommend
Great service. Very efficient, our time slot was emailed well in advance and we received a call 30 minutes prior to them arriving. Very efficient in assembling the bed, overall an organized service which is what you need when you have a busy schedule. Would highly recommend.
March 6, 2026
Unprompted review
Reply from Bensons For Beds - Dalton Park237
Becca Wilson Aesthetics,
We're happy to hear our efficient service and timely updates worked well with your schedule. It's great the assembly was smooth. We appreciate your recommendation!
Team Bensons
Great all round service
Helpful staff in shop relatively quick time frame for delivery. On day of delivery kept very well informed the delivery guys were fab as I'm disabled whole process was quick and easy. Would definitely use Bensons again and 10+ star rating brilliant job thanks
February 27, 2026
Reply from Bensons For Beds - Dalton Park237
Sarah,
We appreciate your fantastic review! We're happy to hear our staff were helpful, delivery was quick, and the delivery team were fabulous and efficient. We're so glad the process was easy for you!
Team Bensons
Adam & Andy
Two nice lads delivered the bed, (Adam & Andy) very polite, took their shoes off and explained about the bed and how the hydraulics work,
February 24, 2026
Reply from Bensons For Beds - Dalton Park237
Really appreciate your feedback Carolyn! Delighted that Adam and Andy were friendly, respectful and took the time to show you how everything works.
See you next time! Megan at Customer Care⭐
Excellent customer experience. 👍
Staff in store were very helpful and knowledgeable without being pushy. Delivery arrived early and the delivery drivers were very friendly and helpful.
February 23, 2026
Reply from Bensons For Beds - Dalton Park237
Really appreciate your feedback Terri! Delighted the team supported you so well in store and that the delivery drivers were friendly and helpful when arriving ahead of time.
Megan at Customer Care⭐
Reply from Bensons For Beds - Dalton Park237
Thanks so much Alison! Our team will love hearing this—especially the drivers!
Thanks again for your support—it means a lot!
Megan at Customer Care🚚
Reply from Bensons For Beds - Dalton Park237
Thank you for your feedback Susan! We’re delighted to hear you found our team very helpful. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Paul from the Dalton park store was…
Paul from the Dalton park store was really helpful and knowledgeable and made the whole process super quick and easy. Our new mattress is perfect, delivery was great too. On time and they kept us up to date throughout 👌🏻
January 16, 2026
Reply from Bensons For Beds - Dalton Park237
We're happy to hear that you found our team member helpful and knowledgeable, making the process quick and easy. It's great to know you love your new mattress and that the delivery was on time and well-communicated.
Knowledgeable staff who took the time…
Knowledgeable staff who took the time to make sure we had made the correct choice of mattress without any high pressure sales methods.
January 16, 2026
Reply from Bensons For Beds - Dalton Park237
We're happy to hear our knowledgeable staff ensured you made the right mattress choice without pressure. Thank you for your positive feedback!
Paul was excellent
Paul was excellent! He listened to what we wanted and helped us choose the perfect bed and mattress.
January 7, 2026
Reply from Bensons For Beds - Dalton Park237
Thank you for your wonderful feedback Roland! We’re so pleased to hear Paul listened carefully and helped you choose the perfect bed and mattress. We’ll make sure he knows how much you appreciated his support! 😊
- Megan at Customer Care!
Assistant very friendly & professional
Assistant very friendly , professional & knew exctly what we needed, which ended up purchasing a new matress.
December 29, 2025
Reply from Bensons For Beds - Dalton Park237
Your kind words mean a lot to us Sue! Friendly and professional service is what we aim for.
Your thoughts help us grow—thank you!
Megan at Customer Care
Reply from Bensons For Beds - Dalton Park237
We're glad the salesperson was very helpful. Thank you for your positive feedback; we appreciate it.
– Thank you, Jess- Team Bensons
Matt who dealt with us was very…
Matt who dealt with us was very professional and helpful. He wasn’t pushy and listened to what WE wanted.
November 25, 2025
Reply from Bensons For Beds - Dalton Park237
Thank you for sharing your experience. We’re delighted to hear that Matt provided a professional and helpful service, ensuring your needs were the priority without any pressure. Your feedback is greatly appreciated.
Thank you for your positive review Karen – Lauryn at Customer Care 💜
Very knowledgeable staff made it very…
Very knowledgeable staff made it very easy to choose the correct bed for us.
November 21, 2025
Reply from Bensons For Beds - Dalton Park237
Thank you for your feedback! We’re delighted to hear that our knowledgeable staff made it easy for you to choose the perfect bed. Your comments mean a lot to us and we’re so pleased you had a great experience.
Thank you for your positive review – Lauryn at Customer Care 💜
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