Excellent staff members, very helpful, friendly and professional. Delivery was spot on and I received a phone call and hour before it was delivered. I was kept well informed from Bensons re delivery e... See more
Company replied
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Very pleased with the support I have received to choose the right bed, headboard and mattresses, with the delivery and the fitting. The products are great quality and will definitely recommend and pu... See more
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Helpful staff in shop relatively quick time frame for delivery. On day of delivery kept very well informed the delivery guys were fab as I'm disabled whole process was quick and easy. Would definitely... See more
Company replied
Great service. Very efficient, our time slot was emailed well in advance and we received a call 30 minutes prior to them arriving. Very efficient in assembling the bed, overall an organized service wh... See more
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Company details
About Bensons For Beds - Dalton Park237
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 28/29 Dalton Park, SR7 9HU, Murton, County Durham, United Kingdom
- 1915261803
4.9
Excellent
239 reviews
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Good service in the shop we visited
Good service in the shop we visited. Salesman really helpful and informed.
May 12, 2025
Reply from Bensons For Beds - Dalton Park237
Thank you for the kind words! We're glad to hear that our salesman provided helpful and informed service during your visit. We strive to provide excellent customer service and we're happy that you had a positive experience. Come back and see us again soon! #happycustomers #excellentservice
Reply from Bensons For Beds - Dalton Park237
"Thank you so much for the glowing review! We strive to provide exceptional service from the moment you walk into our shop to the safe and timely delivery of your order. It's customers like you that make our job so rewarding. We look forward to serving you again!"
Excellent customer service by Matt .
Excellent customer service by Matt .
Very Good price and super products .
May 5, 2025
Reply from Bensons For Beds - Dalton Park237
Thank you for the wonderful feedback! We pride ourselves on providing excellent customer service at competitive prices with top-notch products. We are thrilled to hear that Matt exceeded your expectations!
Sleep well, Team Bensons💜
Brilliant service
Brilliant service. by John in the shop who was very helpful and patience Explained everything to us and I tried a few beds All in all Fantastic Customer Service
April 23, 2025
Reply from Bensons For Beds - Dalton Park237
Thank you for your lovely review. We are so glad to hear that you had a fantastic experience at our shop. Our team strives to provide top-notch customer service, and we are thrilled that you were happy with the service you received. We appreciate your kind words and hope to see you again soon.
Sleep well, Team Bensons💜
Very helpful and informative
Very helpful and informative, great service with staff and friendly.
April 21, 2025
Reply from Bensons For Beds - Dalton Park237
Thank you for your kind words! We are delighted to hear that our team provided you with excellent service and a positive experience. We strive to be informative and friendly with all of our customers. We appreciate your support and hope to see you again soon!
Sleep well, Team Bensons💜
Paul was amazing
Paul was amazing, I’d been in to enquire about a purchase and he was so helpful, not pushy in anyway as I said we’d not be buying that day. He emailed me a quote and then got in touch with me to let me know of the Easter discount. When we made our purchase he couldn’t have been more helpful, really welcoming and friendly and got us a great deal!
April 24, 2025
Reply from Bensons For Beds - Dalton Park237
Thank you for taking the time to leave this wonderful review! We are so happy to hear that Paul provided exceptional service and helped you secure a great deal. We always strive to make the buying experience welcoming and stress-free for our customers. We hope to see you back in our store soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Dalton Park237
Thank you for your kind words! Our team at Dalton Park is dedicated to providing excellent service to all our customers. We are delighted to hear that you had a great experience with us. We look forward to serving you again in the future.
Warranty not worth the paper it's written on.
I purchased a bed and mattresses from benson. The matress went faulty after 18months a few emails and calls to them I was informed that the mattresses had a 5 year warranty. After a couple of months with emails bensons sent out a warranty assessor who informed us the glue had failed on an igel mattresses but he wouldn't cover it. This wasn't a cheap mattresses. Bensons were not quick at returning emails and only returned 1 phone call.
January 2, 2025
Unprompted review
Reply from Bensons For Beds - Dalton Park237
Thank you for your feedback. We apologise for any inconvenience you experienced with your mattress. We are committed to providing exceptional customer service and will take your feedback onboard.
Thank you,
Team Bensons
Rupert was kind helpful and very…
Rupert was kind helpful and very informative couldn’t do enough for us looked after us the whole time we were in the shop
March 20, 2025
Reply from Bensons For Beds - Dalton Park237
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be helpful and informative during your visit. Thank you for choosing us Mrs Richardson. Take care, Megan at Customer Care
No high pressure selling just simple…
No high pressure selling just simple business conducted courteously.
March 8, 2025
Reply from Bensons For Beds - Dalton Park237
We're happy to hear that you appreciated our courteous and straightforward approach. Thank you for your positive feedback and your time, Megan at Customer care
New bed and mattress
Very helpful explaining the process for ordering a new divan, headboard and mattress, as well as offering a good deal at a discount, making buying a new bed much easier.
Also offers a service for picking up the old bed and mattress so you don't have to get rid of it yourself.
March 6, 2025
Reply from Bensons For Beds - Dalton Park237
We appreciate your positive feedback! It's great to hear that we made buying a new bed easier by explaining the process and offering a good deal. We're also glad the removal service is helpful. Take care, Megan at Customer Care
Great range and very good service
February 26, 2025
Unprompted review
Reply from Bensons For Beds - Dalton Park237
We appreciate your feedback! We are so happy you enjoyed our great range and very good service. Thank you for your support, Megan at Customer Care
We got the mattress we then came back…
We got the mattress we then came back for the Ottoman well done Paul.
February 20, 2025
Reply from Bensons For Beds - Dalton Park237
We're happy to hear that you are enjoying your mattress and ottoman. Thank you for sharing your positive experience; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Dalton Park237
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Take care, Megan at Customer Care
Reply from Bensons For Beds - Dalton Park237
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
Reply from Bensons For Beds - Dalton Park237
We appreciate you sharing your positive experience with our service. Thank you for choosing us, Megan at Customer Care
Very welcome when we entered shop…
Very welcome when we entered shop attended to our needs
January 21, 2025
Reply from Bensons For Beds - Dalton Park237
We're happy to hear that you felt welcome and your needs were attended to. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Great service at dalton park store
Great service at dalton park store, very helpful and quick
January 14, 2025
Reply from Bensons For Beds - Dalton Park237
We appreciate your positive feedback on the great and quick service you received at our store. We're happy to hear that we were helpful!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Dalton Park237
We're happy to hear that you found our team friendly, efficient, and informative. Thank you for your positive feedback, Megan at Customer Care
Very helpful and friendly staff member.
January 16, 2025
Reply from Bensons For Beds - Dalton Park237
We appreciate you sharing your experience! We are so glad our staff member was helpful and friendly during your visit with us. Take care, Megan at Customer Care
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