Excellent staff members, very helpful, friendly and professional. Delivery was spot on and I received a phone call and hour before it was delivered. I was kept well informed from Bensons re delivery e... See more
Company replied
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See what reviewers are saying
Very pleased with the support I have received to choose the right bed, headboard and mattresses, with the delivery and the fitting. The products are great quality and will definitely recommend and pu... See more
Company replied
Helpful staff in shop relatively quick time frame for delivery. On day of delivery kept very well informed the delivery guys were fab as I'm disabled whole process was quick and easy. Would definitely... See more
Company replied
Great service. Very efficient, our time slot was emailed well in advance and we received a call 30 minutes prior to them arriving. Very efficient in assembling the bed, overall an organized service wh... See more
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Company details
About Bensons For Beds - Dalton Park237
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 28/29 Dalton Park, SR7 9HU, Murton, County Durham, United Kingdom
- 1915261803
4.9
Excellent
239 reviews
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Helpful
The female sales assistant was very helpful and informative when choosing a mattress for my aunt who is very arthritic.
September 24, 2023
We were replacing a mattress because old pne is 9 years old and sagging in hip area therefore not giving support needed. Wanted to replace it with same one but you no longer make it…
We were replacing a mattress from the bed we bought from you 9 years.ago. the woman at your Dalton Park shop was extra helpful explaining that you didn't do that mattress any more and giving us extra options for ones similar. I have back problems and old mattress suited me perfectly..hope new one does the same.
September 28, 2023
Sales lady very pleasant and helpful.
September 19, 2023
Benson's at Dalton Park County Durham Top Marks!
Katie at the Dalton Park outlet in County Durham was fantastic, she sold us the mattress we needed after listening to our requirements and we didn't feel (like in many stores) that it was just the mattress she wanted to sell or was targeted to sell. We were lucky she was so passionate about the science of it all too and how a mattress works rather than just trundling out the normal sales patter. We'd been putting off buying a mattress for about a year but she was so brilliant we ordered one there and then! The delivery men Sewin and Emanuel from the Southend on Sea branch were also excellent and we really valued their care and attention. Overall a great experience thanks totally to the people involved.
September 5, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
From start browsibuying wardrobesng to buy our…
From start browsing to buy our furniture the sales rep katie was brilliant .answering our questions .and finding out everything we wanted to know.for someone so young .was very knowledgeable.make our trip to bensons very enjoyable
September 5, 2023
Reply from Bensons For Beds - Dalton Park237
We really appreciate the time taken to leave us this lovely review. -Team Bensons
No pressure but expert advice given re…
No pressure but expert advice given re type of mattress I needed. Stu went above and beyond customer sevice and great choice of mattresses and beds.
September 2, 2023
Reply from Bensons For Beds - Dalton Park237
Thank you for taking the time to leave us a review! -Team Bensons
Katy helped us today choose a mattress
Katy helped us today choose a mattress, she was knowledgeable and helpful without being pushy. She explained the process to us and what to expect with delivery etc.
September 1, 2023
Reply from Bensons For Beds - Dalton Park237
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Great customer service
Staff member very helpful and knowledgeable. Listened to our needs and helped us pick best option mattress for us.
August 30, 2023
Reply from Bensons For Beds - Dalton Park237
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Reply from Bensons For Beds - Dalton Park237
Amazing 5 stars! Thank you - Team Bensons
Reply from Bensons For Beds - Dalton Park237
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Great advice and service products…
Great advice and service products explained fully no pressure selling
August 23, 2023
Reply from Bensons For Beds - Dalton Park237
Thank you for your feedback, Daniel! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Very good service and very friendly
August 18, 2023
Reply from Bensons For Beds - Dalton Park237
Hello Mrs Goundry, this is a great review! Thank you for taking the time to provide us with this positive feedback. - Team Bensons
Excellent product knowledge from Katie…
Excellent product knowledge from Katie ,good selection and service
August 18, 2023
Reply from Bensons For Beds - Dalton Park237
Hello Mr Lang, this is a lovely review. we really appreciate the time taken to provide us with this positive feedback.- Team Bensons
Fantastic and efficient
August 13, 2023
Reply from Bensons For Beds - Dalton Park237
Hello Michele,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Very good service.
August 9, 2023
Reply from Bensons For Beds - Dalton Park237
Hello Neville,
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
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