Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packagi... See more
Company replied
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I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my sh... See more
Company replied
We had a great experience purchasing our mattress thanks to Karen. From the moment we walked in, she was friendly, patient, and knowledgeable. She took the time to understand what we were looking fo... See more
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Had the pleasure of being served by Shanice in the Dartford store a few months ago, we went into the shop just to browse as we were still a while away from completing on our new home. She was really... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
353 reviews
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Great service from started to…
Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
August 29, 2026
Shanice listen to what I needed and…
Shanice listen to what I needed and guides us for the best bed and was helpful along the whole way.
August 16, 2026
I thought that the service I received…
I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation.
She was very knowledgeable on the products.
A great experience.
The delivery team were also great
August 23, 2026
May use AI-assist with repliesRead more
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very helpful staff
August 21, 2026
Reply from Bensons For Beds - Dartford420
Hello Keith,
Thank you for your feedback! 😊 We're delighted to hear that you found our staff very helpful. Providing friendly, knowledgeable, and supportive service is what we strive for, and it's wonderful to know we made a positive impression.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Dartford420
Hey Maureen,
Thank you for your wonderful review! 😊 We're delighted to hear that everything was great from start to finish. Providing a smooth, hassle-free experience is exactly what we strive for, so it's fantastic to know we met your expectations. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist🛏️
Great assistant gave us all the…
Great assistant gave us all the information we needed
August 3, 2026
Reply from Bensons For Beds - Dartford420
Hi Mrs Weekes, we are so pleased you are happy with your product and the experience you have received.
Excellent service
Good service, excellent choice. Nice staff, full range of extras.
July 25, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your lovely review! We're delighted to hear you were pleased with the service, our wide choice of products, and the support from our team. It's great to know you found everything you needed, including our range of extras. We appreciate your feedback and hope to welcome you again soon!😊
My experience at Bensons for Beds in…
My experience at Bensons for Beds in Dartford was fantastic. Karen was incredibly knowledgeable, professional, and exceptional throughout our visit. She patiently guided us around the showroom, explaining the different mattresses and helping us understand what would suit us best. I think I've become a bit of a mattress expert thanks to her—lol!
Her excellent customer service made the whole experience enjoyable and stress-free. I would definitely recommend Bensons for Beds Dartford, and especially Karen, to anyone looking for a new bed or mattress.
July 24, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience at our Dartford store and that Karen made such a lasting impression.
We'll be sure to pass your kind words on to Karen, who will be delighted to hear how much you appreciated her exceptional customer service.
Thank you for your recommendation and for choosing Bensons for Beds. We hope you enjoy many years of comfortable and restful sleep on your new bed or mattress! 😊
Great advice and service
Great advice and service. Karen was very helpful and knowledgeable. We will definitely return to store.
July 22, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're delighted to hear that Karen provided great advice and service during your visit. Her knowledge and helpful approach are a real asset to our team, and we're pleased she was able to help you find the right choice. We look forward to welcoming you back to the store again😊
The lady in the shop was very…
The lady in the shop was very knowledgeable, she helped us pick the best mattress for our needs
July 21, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased to hear that our colleague was very knowledgeable and helped you pick the best mattress for your needs. Thank you for your wonderful feedback!
Team Bensons
Reply from Bensons For Beds - Dartford420
We are so pleased to hear that you experienced good service, helpful advice, and timely delivery. Thank you for sharing your positive feedback with us!
Thank you for your positive review - Lauryn at Customer Care
Professional friendly service
Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packaging away. Very happy with them all round. Highly recommend!
July 15, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased to hear about your excellent experience with our team, both in-store and with the delivery and assembly service. It's wonderful that our drivers were efficient and took away all the packaging. Thank you for your kind words!
Team Bensons
Highly recommend
Had a great experience Shanice, was caring very knowledgeable, and professional, and walked us thru the whole process
July 18, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased to hear you had such a great experience and that our team member was caring, knowledgeable, and professional, guiding you through the entire process. Thank you for your kind feedback!
Team Bensons
I purchased a bed with an igel mattress…
I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my shoulder. Bensons were very helpful & efficient in exchanging the mattress for something more suitable. I now have an Eve mattress which is so much better for my needs.
The delivery men were really good too, they were polite helpful & courteous they also gave good advice on how to let the mattress settle. I would definitely use bensons again.
July 16, 2026
Reply from Bensons For Beds - Dartford420
We're delighted to hear that our team was helpful and efficient in exchanging your mattress for a more suitable one. It's wonderful to know that your new mattress is providing you with much better comfort. We also appreciate your kind words about our delivery team.
We had a fab experience with Leigh and…
We had a fab experience with Leigh and the ladies in your Dartford branch.
All very friendly and approachable, great knowledge and excellent thourough customer service. They made the whole experience a joy.
Thank you all!!
July 14, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased to hear you had such a fab experience with our team in Dartford. It's wonderful that they were friendly, approachable, and provided excellent, thorough customer service, making the whole experience a joy!
My experience was very good.
My experience was very good.
I went to the Dartford branch.
I was shown different mattresses based on assessment.
Staff took their time and allowed me to sleep on the matress to experience the comfortability.
I was shown the different finance options available.
Once I have selected what I wanted they followed me up to ensure I was comfortable with the order informing me of the delivery date etc.
The customer service was excellent. I have never received such from a bed sales person.
They were not tired in answering my questions.
July 7, 2026
Reply from Bensons For Beds - Dartford420
We are so pleased to hear about your excellent experience at our Dartford branch! It's wonderful that our staff took the time to help you find the perfect mattress and provided such attentive customer service, answering all your questions. We're glad you felt comfortable and well-informed throughout the entire process.
Team Bensons
our experience was enhanced by sales…
our experience was enhanced by sales assitance Georgie who me everything simple and easy and was not pushy
July 7, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased to hear your experience was enhanced by our sales assistant, who made everything simple and easy without being pushy. Thank you for your kind feedback!
Team Bensons
Good service
From the very start to the finishing at the store, the service was excellent. I only went there to see what's in store, but the staff member made me feel so comfortable and sold the very well that i ended up buying from them. Sales offer was very good with good discount. Staff very professional and friendly
June 29, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased to hear that our team made you feel comfortable and provided excellent service from start to finish. It's wonderful that you found a great sales offer and discount, and that our staff were professional and friendly.
Team Bensons
A really helpful sale lady at Dartford
A really helpful sale lady at Dartford.
Not only helping me find the right mattress with guidance and care but also helping me take the item to my car.
Great service.
June 29, 2026
Reply from Bensons For Beds - Dartford420
We're so pleased our team provided such helpful guidance and care, even assisting you to your car. Thank you for sharing your great experience!
Team Bensons
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