I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation. She was very knowledgeable on the products. A great experience. The del... See more
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Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packagi... See more
Company replied
I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my sh... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
352 reviews
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Superb from start to finish.
From walking into Bensons for Beds to the time of install and finally laying on my bed it was a pleasure - No pressure from the fantastic staff at Dartford - I had a few questions and wanted a quality bed - I was guided superbly and the in store mattress machine helped me pick the correct firmness and ordered after a 5 minute walk. I was kept in formed of my order and the delivery team called me to say they were on their way - The delivery and install was just as good and the superb install team had my bed installed exactly where I wanted and it was built to perfection and they even took away all rubbish and made no mess. very polite and friendly and a top quality build. Recommended !
A++++ Buy a Bed from Bensons !
April 19, 2026
Reply from Bensons For Beds - Dartford420
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that you had such a positive experience from start to finish, especially with our team at the Dartford store. It’s great to know that our in‑store mattress technology, communication updates, and delivery and installation team all met your expectations. Your kind recommendation truly means a lot to us, and we hope you continue to enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist💜
Overall a positive experience
Overall a positive experience. I wish the delivery of old mattress disposition was free because it adds to the price.i am yet to receive the shipment so cannot comment on that.
April 15, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! 😊 We’re glad to hear your experience has been positive so far. We appreciate your comments about the old mattress disposal cost and hope everything goes smoothly once your delivery arrives,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! 😊 We’re glad you received good service from an experienced, no‑pressure salesperson — that’s exactly the approach we aim for,
Megan | Customer Care Specialist
The team and Leigh were very helpful
The team and Leigh were very helpful, from the moment we walked into the store.
April 9, 2026
Reply from Bensons For Beds - Dartford420
Really appreciate your review — it’s great to hear Leigh and the team were so helpful throughout your visit.
Take care and see you again soon,
Megan | Customer Care Specialist💜
I had excellent help in selecting my…
I had excellent help in selecting my mattress and pillows
April 11, 2026
Reply from Bensons For Beds - Dartford420
We're so happy our team provided excellent assistance in choosing your mattress and pillows. Thank you for sharing your positive experience!
Team Bensons
Three very helpful ladies in the shop
April 12, 2026
Reply from Bensons For Beds - Dartford420
We're glad you found our team helpful. Thank you for your positive feedback; it means a lot to us all!
Team Bensons
Staff were very helpful and happy with…
Staff were very helpful and happy with our purchase.
April 6, 2026
Reply from Bensons For Beds - Dartford420
We’re pleased to hear our staff were so helpful and that you’re happy with your purchase. Thank you for taking the time to share your feedback.
💜 Thank you for your positive review – Lauryn at Customer Care
My experience with Bensons in Dartford…
My experience with Bensons in Dartford was fantastic. The two members of staff, Karen and Shaneice i believe their names were, couldn't have possibly been more helpful. It was so refreshing to be greeted with good customer service and a smile. They also weren't pushy at all for me to go through with the purchase and explained all the various options I could go for. Not had some great experience with other retailers before especially when staff are miserable and just want to get the sale over with as quick as possible. Karen and Shaneice were brilliant, shame I don't have to go shopping for beds very often. 100% recommend to others in future.
April 1, 2026
Reply from Bensons For Beds - Dartford420
Thank you so much for taking the time to share such a fantastic review. We’re absolutely delighted to hear about your great experience at our Dartford store.
It’s especially lovely to hear you felt welcomed and well supported while being given the time and information you needed to explore your options. Your recommendation really means a lot to us, and we truly appreciate you choosing Bensons for Beds. Enjoy your purchase, and thank you again for the glowing feedback,
Megan | Customer Care Specialist💜
Great service in store and delivery…
Great service in store and delivery team could not have been more helpful
December 16, 2025
Reply from Bensons For Beds - Dartford420
Thank you Brian! Delighted to hear you had great service in store and that our delivery team were super helpful — that’s exactly what we love to deliver!
We’d love to serve you again in the future,
Megan | Customer Care Specialist🌟
Sales assistant was very helpful
March 26, 2026
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! 😊 We’re really pleased to hear our sales assistant was so helpful. Enjoy your new bed,
Megan | Customer Care Specialist✨
Buying the new mattress was great
Buying the new mattress was great , trouble free and salesman showed us a range of mattresses within our budget and gave us all the information needed.The delivery was on time and the two men removed their shoes when carrying the new mattress in and the old one out very professional
March 28, 2026
Reply from Bensons For Beds - Dartford420
Thank you for the lovely feedback! 😊 We’re so pleased to hear your mattress purchase was trouble‑free and that our salesman helped you find the right options within your budget. It’s great to know delivery was punctual and handled so professionally — those little touches really matter. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Dartford420
Stella Pantazi,
We're happy to hear that everything was perfect. Thank you for your positive feedback; we appreciate it.
Team Bensons - Jessica
Satisfied Customer.
I couldn’t have asked for a better service than the one you rendered, so so happy with the whole process from the purchase with friendly staff from Karen, to George the manager all did an amazing job.
Kudos would always recommend
Bensons for Beds.
March 12, 2026
Reply from Bensons For Beds - Dartford420
What an amazing review — thank you! 😊 We’re thrilled you had such a fantastic experience from purchase to delivery. Karen, George, and the whole team will be over the moon to hear your kind words. Kudos right back to you — and thank you for recommending Bensons for Beds,
Megan at Customer Care!
The staff member we dealt with was…
The staff member we dealt with was excellent really knew the products and gave a very personal touch
March 12, 2026
Reply from Bensons For Beds - Dartford420
Thank you so much for your lovely review! I’m really pleased to hear that the staff member who assisted you was excellent, with great product knowledge and a personal touch throughout your visit. That’s exactly the level of service we aim to provide, and it’s wonderful to know it made such a positive impression.
We hope to welcome you back soon!
Megan at Customer Care
We had a great experience purchasing…
We had a great experience purchasing our mattress thanks to Karen. From the moment we walked in, she was friendly, patient, and knowledgeable. She took the time to understand what we were looking for and guided us through the options without any pressure.
Karen explained the differences between the mattresses clearly and helped us find one that suited our comfort and budget perfectly.
February 15, 2026
Reply from Bensons For Beds - Dartford420
Thank you so much for taking the time to share your lovely feedback! I’m delighted to hear you had such a great experience purchasing your mattress. It’s wonderful to know that Karen made you feel welcome from the moment you walked in and took the time to understand exactly what you needed.
I’ll be sure to pass your kind comments on to Karen and the store team—they’ll really appreciate it!
If there’s anything else we can help with, please feel free to get in touch,
Megan at Customer Care
Was delivered the 23th on time and bed…
Was delivered the 23th on time and bed was put together fast and nicely.
A few weeks before a very niceLady sold us the bed explaining everything stage by stage.She did a good job and she knew what she was doing.
February 23, 2026
Reply from Bensons For Beds - Dartford420
Mr Juan Morlan,
We're happy to hear that the bed was delivered and assembled to your satisfaction! We appreciate your positive feedback regarding the sales experience. Thank you for sharing.
Team Bensons
Staff could not have been more helpful
Staff could not have been more helpful
Have been a loyal customer for many years & could not recommend them enough.
March 5, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
Denise Burdett,
We appreciate your long-standing loyalty and are so glad to hear that our staff has been helpful to you. Thank you for your wonderful recommendation!
Team Bensons
Georgie in your Dartford shop was the…
Georgie in your Dartford shop was the was the person who we discussed our issue with which then resulted in our purchase of a mattress. We found Georgie very welcoming, knowledgeable and keen to discover our particular needs. An excellent, patient sales women.
March 3, 2026
Reply from Bensons For Beds - Dartford420
Peter Webster,
We're happy to hear that you found our team member in Dartford welcoming, knowledgeable, and attentive to your needs, resulting in your mattress purchase. We appreciate your positive feedback regarding their excellent service.
Team Bensons
The whole experience from the store…
The whole experience from the store visit to the delivery was splendid
February 28, 2026
Reply from Bensons For Beds - Dartford420
Will,
We appreciate your feedback and are so happy to hear that your experience, from the store to delivery, was splendid!
Team Bensons
Great service quality bed
February 26, 2026
Reply from Bensons For Beds - Dartford420
Nina Harding,
We are happy you appreciated our service and bed quality. We appreciate your feedback very much.
Team Bensons
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