I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation. She was very knowledgeable on the products. A great experience. The del... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packagi... See more
Company replied
I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my sh... See more
Company replied
Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
352 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A pleasant delivery.
All went well on the day or should i say early morning.
Guys both very polite.
Cleared away excess wrapping and it all went with them.
They made sure everything ok so they could go.
A pleasant delivery completed successfully.
February 26, 2026
Reply from Bensons For Beds - Dartford420
MRS BARBARA CROSS,
We're happy to hear that your early morning delivery went smoothly! We're also glad our team was polite and efficient, ensuring everything was satisfactory before they left. Thank you for your positive feedback!
Team Bensons
Customer experience
The member of staff, was knowledgeable, helpful and approachable. She made the whole think easy with just the right amount of information provided at the right time
February 17, 2026
Reply from Bensons For Beds - Dartford420
Really appreciate your feedback Miss Taylor! Delighted she made everything easy by being informative, supportive and perfectly timed with her guidance.
Until next time, thank you,
Megan at Customer Care⭐
Excellent service!
Excellent service,great team ready to help,we were served by Georgi who made our purchase a very relaxed experience .she was absolutely fantastic when helping my son choose his new bed,from the moment we arrived she was welcoming patient and incredibly knowledgeable,took time to understand exactly what he wanted and guided us through the options without any pressure at all
Thank you Georgi for making it such a positive experience.
Kind regards The Kerr family
February 14, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
hank you so much for your lovely feedback! We’re delighted to hear that you received excellent service from Georgi and the team. It’s wonderful to know she made your visit relaxed and enjoyable, and that she supported your son with such patience, knowledge, and care. Thank you for sharing such positive comments — we truly appreciate it,
Megan at Customer Care
Excellent service
Great customer service from sales staff in the shop, delivered as promised, polite friendly and efficient delivery and collection service as well
February 16, 2026
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback. We're happy to hear that you received great customer service from our sales staff and that the delivery and collection service was friendly and efficient.
Stewart - Team Bensons
Excellent experience buying a mattress…
Excellent experience buying a mattress from you so far. The assistant who helped me choose was very friendly and helpful, making sure my choice was right for me.
February 7, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear that the assistant was friendly and helpful in ensuring you made the right mattress choice. Thank you for your positive feedback.
The young delivery leader
The young delivery leader was very professional and respectful of my property and other furnishings.
Also the salesman in the store was also very helpful
February 5, 2026
Reply from Bensons For Beds - Dartford420
We appreciate your feedback! We're happy to hear that our delivery team leader was professional and respectful, and that our salesperson was helpful.
What had a great experience with the…
What had a great experience with the sales staff and the delivery were brilliant! Great service all round
February 8, 2026
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We're so happy to hear that you had a great experience with our sales staff and delivery service.
A great staff member Leigh helped us…
A great staff member Leigh helped us with our purchase of an adjustable twin tech latex bed great customer service so great we bought it thanks he is credit to your company Linda Pointer .
February 4, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear that you received great customer service while purchasing your adjustable bed! We appreciate your positive feedback and are glad you had a great experience.
Knowledgeable and helpful staff
Knowledgeable and helpful staff, the mattress is perfect for me and my partner and the bed is a great fit for my bedroom, smart, lovely colour.
I'm really enjoying it! So comfortable l.
Delivery staff were great too!
February 6, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear that our staff were helpful and knowledgeable! It's great the mattress is perfect for you both, the bed is a great fit, and the delivery was great too. Thank you!
Excellent customer service, great mattress
Georgi was so helpful and patient while I searched for the right mattress. I came in multiple times and she always took the time to explain my options. I’m thrilled with the mattress I chose, and the quality here is fantastic. Highly recommend!
January 19, 2026
Reply from Bensons For Beds - Dartford420
We're so glad to hear that you found the perfect mattress! We appreciate your positive feedback and are happy that our team member was so helpful and patient during your search. We appreciate the recommendation.
Excellent service
Excellent service from store to delivery.
Very impressed with the attention we were given by Georgi, with in depth explanation of beds and headboards available.
Kept informed with delivery time, with a call from lads around half an hour before arrival, which was very helpful.
January 31, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear you received excellent service from our store to delivery. It's wonderful you were impressed with the detailed attention you received and the helpful call regarding the delivery time. We appreciate your feedback!
Great delivery team
Great delivery team, interest free purchase and good availability of product.
January 29, 2026
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We are so glad you had a great delivery, interest-free purchase, and found the product availability good.
Very good customer service
We were served by Leigh who was knowledgeable about the bed we wanted and encouraged us to try out different mattresses. He answered all our questions and had all the information about installing the bed and taking the old bed away.it was a good experience.
January 27, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had a good experience! It's great to know that our team member was knowledgeable and helpful in guiding you to find the perfect bed. We appreciate your positive feedback.
I layed on a test bed to find out the…
I layed on a test bed to find out the best bed for me. The assistant was very knowledgable and showed me lots of mattresses that would suit me. She explained about the 40 day trial, which I didn't know about.
January 25, 2026
Reply from Bensons For Beds - Dartford420
We're glad you enjoyed your experience! It's great to hear that the assistant's knowledge was helpful in finding the right mattress and that you learned about the 40-day trial. Thank you for your positive feedback.
Reply from Bensons For Beds - Dartford420
We're glad you received good service and appreciate you letting us know about your experience. Thank you for your feedback.
The staff were amazing
The staff were hospitabile, they took their time to explain everything in detail, they were friendly and kind, they advised us when we were confused. It was like talking to family. 5 stars to Shanice and Georgi
January 19, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear that our staff was so welcoming and helpful, making you feel like family. We appreciate you taking the time to share your positive experience with us.
Bed buying made easy
We only went into the shop to browse and bought a bed. It was late in the day so the shop was empty and we had full attention of the sales assistant. She was friendly, very knowledgeable and extremely good at her job! Everything was explained in great detail and we never felt rushed. We tried several mattresses before deciding and the price was explained well so we knew exactly what we were paying for.
December 2, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience in our store. It's great to know that our sales assistant was friendly, knowledgeable, and helpful in guiding you through your purchase. Thank you for sharing your feedback!
Reply from Bensons For Beds - Dartford420
Glad we could make your day easier Mrs Haines! 😊
Thanks for choosing us—we’re grateful!
Megan at Customer Care
I knew what mattress I needed and the…
I knew what mattress I needed and the Lady who helped me made it very easy to process it for me.. I was very happy with the service..
January 1, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear the process of ordering your mattress was made easy, and that you were happy with our service. We appreciate your feedback!
Stewart - Team Bensons
I couldn’t be happier with the service…
I couldn’t be happier with the service we received today at Bensons for beds! Shanice and Georgi were absolutely wonderful. They were so patient with us while we tested out multiple beds, making sure we found the one that was perfectly suited to our needs. Not only did they provide expert advice, but they also helped us secure a fantastic price. We walked away feeling so happy and confident in our purchase. If you’re looking for a new bed, definitely ask for Shanice or Georgi!"
January 3, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear about the wonderful service you received! It's great that our team members were patient and helpful in finding the perfect bed for you and securing a fantastic price. We appreciate your positive feedback and thank you for recommending us.
Stewart - Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.