Buying bedroom furniture fills me with dread, however our visit to Bensons for beds was the complete opposite. We went in to buy a mattress, pillows and bed base and from the offset we were not only p... See more
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See what reviewers are saying
I have been delaying buying a new bed for as far back as March 2026,despite really needing one.Today Thursday 15th /010/26 around 2pm decided to visit Benson bed in Dartford just to see what option w... See more
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The efficiency from ordering to delivery it was so easy and I was kept well informed. Delivery and assembly were done with great skill with Mark having to park in a very difficult area where I live a... See more
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Karen and the team in Dartford were so kind, helpful and patient with my brother who has learning difficulties and is disabled. Karen was very knowledgeable about all Products and was abject advise u... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
361 reviews
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Excellent service
Excellent service from store to delivery.
Very impressed with the attention we were given by Georgi, with in depth explanation of beds and headboards available.
Kept informed with delivery time, with a call from lads around half an hour before arrival, which was very helpful.
January 31, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear you received excellent service from our store to delivery. It's wonderful you were impressed with the detailed attention you received and the helpful call regarding the delivery time. We appreciate your feedback!
Great delivery team
Great delivery team, interest free purchase and good availability of product.
January 29, 2026
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We are so glad you had a great delivery, interest-free purchase, and found the product availability good.
Very good customer service
We were served by Leigh who was knowledgeable about the bed we wanted and encouraged us to try out different mattresses. He answered all our questions and had all the information about installing the bed and taking the old bed away.it was a good experience.
January 27, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had a good experience! It's great to know that our team member was knowledgeable and helpful in guiding you to find the perfect bed. We appreciate your positive feedback.
I layed on a test bed to find out the…
I layed on a test bed to find out the best bed for me. The assistant was very knowledgable and showed me lots of mattresses that would suit me. She explained about the 40 day trial, which I didn't know about.
January 25, 2026
Reply from Bensons For Beds - Dartford420
We're glad you enjoyed your experience! It's great to hear that the assistant's knowledge was helpful in finding the right mattress and that you learned about the 40-day trial. Thank you for your positive feedback.
Reply from Bensons For Beds - Dartford420
We're glad you received good service and appreciate you letting us know about your experience. Thank you for your feedback.
The staff were amazing
The staff were hospitabile, they took their time to explain everything in detail, they were friendly and kind, they advised us when we were confused. It was like talking to family. 5 stars to Shanice and Georgi
January 19, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear that our staff was so welcoming and helpful, making you feel like family. We appreciate you taking the time to share your positive experience with us.
Bed buying made easy
We only went into the shop to browse and bought a bed. It was late in the day so the shop was empty and we had full attention of the sales assistant. She was friendly, very knowledgeable and extremely good at her job! Everything was explained in great detail and we never felt rushed. We tried several mattresses before deciding and the price was explained well so we knew exactly what we were paying for.
December 2, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience in our store. It's great to know that our sales assistant was friendly, knowledgeable, and helpful in guiding you through your purchase. Thank you for sharing your feedback!
Reply from Bensons For Beds - Dartford420
Glad we could make your day easier Mrs Haines! 😊
Thanks for choosing us—we’re grateful!
Megan at Customer Care
I knew what mattress I needed and the…
I knew what mattress I needed and the Lady who helped me made it very easy to process it for me.. I was very happy with the service..
January 1, 2026
Reply from Bensons For Beds - Dartford420
We're happy to hear the process of ordering your mattress was made easy, and that you were happy with our service. We appreciate your feedback!
Stewart - Team Bensons
I couldn’t be happier with the service…
I couldn’t be happier with the service we received today at Bensons for beds! Shanice and Georgi were absolutely wonderful. They were so patient with us while we tested out multiple beds, making sure we found the one that was perfectly suited to our needs. Not only did they provide expert advice, but they also helped us secure a fantastic price. We walked away feeling so happy and confident in our purchase. If you’re looking for a new bed, definitely ask for Shanice or Georgi!"
January 3, 2026
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear about the wonderful service you received! It's great that our team members were patient and helpful in finding the perfect bed for you and securing a fantastic price. We appreciate your positive feedback and thank you for recommending us.
Stewart - Team Bensons
Georgi
Georgi, the assistant that served us was very thorough in helping us choose a new bed. I liked that I could try out the test bed to see what mattress would be best for me with my spinal problems. She was very friendly, pleasant and helpful
December 30, 2025
Reply from Bensons For Beds - Dartford420
We’re so glad Georgi gave you such thorough, friendly service and helped you find the perfect mattress for your needs – that’s amazing care! Thank you for your positive review – Lauryn at Customer Care 💜
A fantastic staff member and choice of products
Georgi made this experience great. She offered help and gave us space in equal measure, she was very knowledgeable, and thorough when it came to buying, with a very pleasant manner. It didn't feel like she was pushy at all. The shop had different brands of bed and types of mattress and headboard, and she helped us match them all up.
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had a great experience! It's great to know that our team member offered the right balance of help and space, and was knowledgeable and thorough. Thank you for your positive review – Lauryn at Customer Care 💜
Great
Easy to deal with from the First Gentleman I dealt with in the shop to the people who kept in touch and delivered the new bed. I can’t remember the date I went in the store but the bed was delivered on the 15th and it was only a couple maybe 3 weeks before delivery.
December 15, 2025
Reply from Bensons For Beds - Dartford420
We're glad you had a seamless experience, from your initial store visit to the delivery of your new bed. Thank you for sharing your positive feedback; we appreciate it.
Until next time, take care,
Megan at Customer Care!
Lovely customer service
Lee was working the day I went to look for a new bed, he was very helpful and wrote me a quote so I can go away and think about all my options, even offered to give me a call if the price goes down on the bed k was looking at! Very helpful and great customer service! Thankyou Lee
December 13, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you found our service helpful during your bed search. We appreciate your positive feedback regarding the assistance you received and the quote provided. It's great to know that our team member offered to keep you informed about potential price changes.
Very good experience 👍
December 12, 2025
Reply from Bensons For Beds - Dartford420
Thank you for your feedback!
Thank you, Team Bensons - Jess
Understanding of additional needs
Staff were very understanding of my daughters additional needs and was very patient when she tried the beds. We didn't feel pushed to buy an expensive bed or the added cover they offered us.
December 10, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that our staff was understanding of your daughter's needs and patient while she tried the beds. We appreciate your feedback that you didn't feel pressured during your visit. Stewart - Team Bensons
Had the pleasure of being served by…
Had the pleasure of being served by Shanice in the Dartford store a few months ago, we went into the shop just to browse as we were still a while away from completing on our new home. She was really patient with us and showed us a number of options until we found the perfect mattress for us. Since then shanice has checked in with us regularly to ensure everything is going well with our house purchase and keeping up updated on live discounts and we can’t to received our new mattress next week in our new home!
Thank you Shanice
September 9, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience in our Dartford store. We appreciate you mentioning our colleague's patience and support during your mattress selection. It's great to know that their follow-ups have been helpful, and we're excited for you to receive your new mattress!
– Thank you, Jess- Team Bensons
Great customer service and support for…
Great customer service and support for finding my dream bed from Shanice.
She was so kind and made sure I found exactly what I was looking for.Couldn’t have asked for a better experience!
November 29, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear about the great support you received in finding your dream bed! We appreciate that our team member was so kind and helpful. Thank you for your positive feedback.
Excellent service at Bensons for beds! We went to our local Benson for beds…
We went to our local Benson for beds shop in Dartford and Shanice put us on that testing machine to choose how firm/soft mattresses felt. It was very well executed with all explanations needed for us to be able to choose the proper mattress for our individual needs. Our order was done efficiently and smoothly. Highly recommended!! Thank you Shanice😊
November 25, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had a positive experience at our Dartford shop! It's great to know that the testing machine helped you choose the perfect mattress for your individual needs and that your order was done efficiently. Thank you for your recommendation.
Reply from Bensons For Beds - Dartford420
We are happy to hear that you were satisfied with our service. Thank you for your positive feedback; we appreciate it greatly!
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