I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation. She was very knowledgeable on the products. A great experience. The del... See more
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Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packagi... See more
Company replied
I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my sh... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
352 reviews
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Karen was lovely and extremely helpful
Karen was lovely and extremely helpful. She put us on the bed to see what sort of mattress would suit us and gave us some great advice when we couldn’t decide what one we wanted. She even kept our son entertained while we were testing the mattresses and discussing which one to get.
November 9, 2025
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Excellent sales assistant
Excellent sales assistant who spent time understanding our needs and recommending the right product for us.
November 11, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We’re delighted to hear you experienced great customer service—that’s exactly what we aim to deliver every time.
Thank you for an amazing review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Dartford420
We’re pleased to hear your experience was smooth and that our team provided friendly, helpful service throughout the process. Thank you for an amazing review Paul. – Lauryn at Customer Care 💜
In store experience
Excellent customer service specially Leigh and Georgi--They both were excellent , made it easy for us to choose the right bed, very knowledgeable and friendly
October 28, 2025
Reply from Bensons For Beds - Dartford420
We appreciate your kind words! We're happy to hear that you received excellent customer service and that our team helped you choose the right bed.
Take care and see you again soon,
Megan at Customer Care!
Good bed shopping experience
Found ideal bed easily - Shanice was knowledgeable and friendly, and listened to what we wanted. Delivery time around 2 weeks which is good for us.
October 30, 2025
Reply from Bensons For Beds - Dartford420
We're so glad you found your ideal bed easily! It's great to know that our team member was knowledgeable and friendly, and that the delivery timeframe works for you,
Megan
Customer Care Team
Very helpful
October 24, 2025
Reply from Bensons For Beds - Dartford420
Thanks a ton Mrs Hunt! We’re so glad we could help — that’s what we’re here for!
We hope to welcome you and your family back again soon,
Megan at Customer Care
Excellent
Excellent, very friendly staff specially Leigh and Georgi, they both explained to us in detail about various options
October 25, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We are so happy to hear that our friendly staff explained the various options to you in detail. Thank you for sharing,
Megan
Customer Care Team
Happy shopper
Staff, especially Shenise, were very helpful and informative. They provided valuable information helping to us to make the right choice of bed base and mattress.
October 17, 2025
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful and informative in assisting you to choose the right bed base and mattress.
Looking forward to seeing you again!
Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We're happy to hear that our service was helpful and punctual. Thank you for your positive feedback; we appreciate it. – Lauryn at Customer Care 💜
Great help from Georgi
Great help from Georgi, made it easier to choose correct mattress and pillows
October 1, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that our assistance made it easier to choose the correct mattress and pillows. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Dartford420
We're happy to hear that our advice was helpful and that you enjoyed your experience. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Great customer service and delivery was…
Great customer service and delivery was on time very helpful.
September 16, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that our customer service was helpful, and your delivery arrived on time. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
From start to the finish of my purchase…
From start to the finish of my purchase Bensons have excelled in the process. From the sales assistant in the store who showed me all the beds and bed frames available to the delivery guys that built my bed and took the old bed and mattress away very impressed with your company!
August 30, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you were impressed with our service, from the sales assistance to the delivery and removal of your old bed. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
Double bed frame and mattress
Sales girl Shanice was very helpful, polite and professional and knowledgeable about the product.
September 8, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We're happy to hear that the sales girl was very helpful, polite, professional, and knowledgeable about the product.
Best Wishes,
Megan at Customer Care
Staff was really friendly and helpful.
Staff was really friendly and helpful.
September 6, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you mentioning our friendly and helpful staff! We are so glad that you had a positive experience with our team.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your feedback. We're happy to hear that you found our team friendly, competent, and attentive to your needs.
Take care, Megan at Customer Care
Georgi was fantastic
Georgi was fantastic. Very helpful when I needed to arrange delivery and a collection but was confused by the details. And was very patient when I was trying to pick out a mattress.
August 17, 2025
Reply from Bensons For Beds - Dartford420
Thank you so much for this positive review! We are glad to hear that Georgi was able to assist you with delivery and collection arrangements, and that they were patient while you selected a mattress. We appreciate your business and hope to see you again soon!
Excellent service
Excellent service, great product! Delivery guys Lee and Glenn were fantastic; professional and polite. Thanks
August 15, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We are so glad you are enjoying the product and that our delivery team provided excellent service for you.
Thank you, Megan at Customer Care
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