Buying bedroom furniture fills me with dread, however our visit to Bensons for beds was the complete opposite. We went in to buy a mattress, pillows and bed base and from the offset we were not only p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been delaying buying a new bed for as far back as March 2026,despite really needing one.Today Thursday 15th /010/26 around 2pm decided to visit Benson bed in Dartford just to see what option w... See more
Company replied
We were very pleased with the welcome we received from the customer service person, she listen to what we wanted and proceeded to show us various Mattresses in various price bands to enable us to cho... See more
The efficiency from ordering to delivery it was so easy and I was kept well informed. Delivery and assembly were done with great skill with Mark having to park in a very difficult area where I live a... See more
Company replied
Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy shopper
Staff, especially Shenise, were very helpful and informative. They provided valuable information helping to us to make the right choice of bed base and mattress.
October 17, 2025
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful and informative in assisting you to choose the right bed base and mattress.
Looking forward to seeing you again!
Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We're happy to hear that our service was helpful and punctual. Thank you for your positive feedback; we appreciate it. – Lauryn at Customer Care 💜
Great help from Georgi
Great help from Georgi, made it easier to choose correct mattress and pillows
October 1, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that our assistance made it easier to choose the correct mattress and pillows. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Dartford420
We're happy to hear that our advice was helpful and that you enjoyed your experience. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Great customer service and delivery was…
Great customer service and delivery was on time very helpful.
September 16, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that our customer service was helpful, and your delivery arrived on time. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
From start to the finish of my purchase…
From start to the finish of my purchase Bensons have excelled in the process. From the sales assistant in the store who showed me all the beds and bed frames available to the delivery guys that built my bed and took the old bed and mattress away very impressed with your company!
August 30, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you were impressed with our service, from the sales assistance to the delivery and removal of your old bed. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
Double bed frame and mattress
Sales girl Shanice was very helpful, polite and professional and knowledgeable about the product.
September 8, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We're happy to hear that the sales girl was very helpful, polite, professional, and knowledgeable about the product.
Best Wishes,
Megan at Customer Care
Staff was really friendly and helpful.
Staff was really friendly and helpful.
September 6, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you mentioning our friendly and helpful staff! We are so glad that you had a positive experience with our team.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your feedback. We're happy to hear that you found our team friendly, competent, and attentive to your needs.
Take care, Megan at Customer Care
Georgi was fantastic
Georgi was fantastic. Very helpful when I needed to arrange delivery and a collection but was confused by the details. And was very patient when I was trying to pick out a mattress.
August 17, 2025
Reply from Bensons For Beds - Dartford420
Thank you so much for this positive review! We are glad to hear that Georgi was able to assist you with delivery and collection arrangements, and that they were patient while you selected a mattress. We appreciate your business and hope to see you again soon!
Excellent service
Excellent service, great product! Delivery guys Lee and Glenn were fantastic; professional and polite. Thanks
August 15, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We are so glad you are enjoying the product and that our delivery team provided excellent service for you.
Thank you, Megan at Customer Care
Good customer service
Well explained by the lady about what we were looking for.We got to try different mattresses in the shop before making our final choice.
August 10, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that the explanation was helpful and that you were able to try different mattresses before choosing. Thank you for your positive feedback! Take care,
Megan at Customer Care
Excellent product
Your sales staff was extremely helpful.
After listening to my requirements, their suggestion help me to decide.
Delivery was as they said, on time.
The mattress I chose is extremely comfortable and fits my requirements.
August 11, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you so much for your kind review! Our sales staff pride themselves on providing excellent service and helping our customers find the perfect product. We're thrilled that you had a positive experience and are enjoying your new mattress. See you next time!
Second in-store purchase and very…
Second in-store purchase and very pleased with the help of Georgiana and Shanice. They give you space to roam and explore, but give ideas along the way and the most important bit of information - the warranty on mattresses. Very happy with our first purchase and waiting excitedly for the second delivery to arrive!
August 1, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your amazing review! We are thrilled to hear that you had a positive experience with Georgiana and Shanice. Our team takes pride in providing excellent customer service and we are happy to have exceeded your expectations. It's great to know that you were satisfied with your first purchase and we can't wait for your second delivery to arrive! Thank you for choosing us and we look forward to serving you again.
The retail team were helpful
The retail team were helpful , and Bensons kept me updated at each stage . The delivery team were curtious and quick .
July 13, 2025
Reply from Bensons For Beds - Dartford420
We are thrilled to hear about your positive experience with our retail and delivery teams! At Bensons, we take pride in providing excellent customer service at every step. Thank you for choosing us, Megan at Customer Care
Helpful staff
Helpful staff, knowledgeable about mattresses and beds. Friendly. Quick delivery slot. Delivery personnel efficient, delivered to room required, asked if we wanted wrapping on mattress removed, and disposed of, explained about mattress corner protection, even explained how ottoman bed worked and safety procedures even though it wasn’t a Bensons bed frame. Good experience.
July 23, 2025
Reply from Bensons For Beds - Dartford420
Thank you so much for your positive feedback! Our team takes pride in delivering exceptional customer service and we're thrilled to hear that we made your mattress shopping experience enjoyable. We appreciate your business and hope to see you again in the future, Megan at Customer Care
Great mattress at a great price
Leigh was very helpful in ordering my mattress I laid on it for a good 10 minutes before deciding no pressure
July 22, 2025
Reply from Bensons For Beds - Dartford420
Thank you for your review! We are thrilled that Leigh was able to help you find the perfect mattress. We understand the importance of making the right decision and we're glad you felt no pressure during your visit. We hope you enjoy your new mattress, Megan at Customer Care
Very helpful assistant and great price.
July 13, 2025
Reply from Bensons For Beds - Dartford420
Thank you for your positive review! We strive to provide excellent customer service and affordable prices for our valued customers. We are thrilled that our assistant was able to assist you and we look forward to seeing you again in the future, Megan at Customer Care
Very pleased with the staff at Dartford…
Very pleased with the staff at Dartford branch both of them doing a good job. Only downside is the £50 charge to take your old bed away
July 11, 2025
Reply from Bensons For Beds - Dartford420
Thank you for your kind words about our staff at the Dartford branch! We are thrilled to hear they did a great job. As for the £50 charge, it covers the cost of proper disposal and recycling efforts. We appreciate your understanding, Megan at Customer Care
Very friendly staff
Very friendly staff. Took time to explain about the beds and all our options
July 3, 2025
Reply from Bensons For Beds - Dartford420
Thank you for your kind words! Our team is dedicated to making sure our customers have the best bed-buying experience possible. We're glad we could help you find the perfect bed for you. Happy sleeping! Megan at Customer Care😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.