I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation. She was very knowledgeable on the products. A great experience. The del... See more
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Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packagi... See more
Company replied
I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my sh... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
352 reviews
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Quick and knowledgable service
Great service and good knowledge from the team on the beds. Listened to our requirements and quickly helped us to get a quote. Came back the next day to place the order.
April 28, 2025
Reply from Bensons For Beds - Dartford420
Thank you for the amazing review! We're thrilled to hear that our team provided you with excellent service and helped you find the perfect beds for your needs. We take pride in delivering top-notch customer service and we look forward to seeing you again in the future.
Sleep well,
Team Bensons💜
It was fantastic
It was fantastic. I actually bought from Bensons because of the experience with the representative. She took us through all the options we have. She was very passionate about the products. She was very knowledgeable about the products and was very enthusiastic and energetic and convincing
April 28, 2025
Reply from Bensons For Beds - Dartford420
Thank you for sharing your positive experience with our representative at Bensons! We strive to provide knowledgeable and passionate service to all of our customers.
Sleep well, Team Bensons💜
Excellent service from the Dartford store
From the minute I walked through the door of the Dartford store the sales person, Shanice, was so friendly & helpful without being pushy! All the charges were made clear so that I could make an informed decision. I had just had to cancel an order with the bed shop over the road for trying to 'con' me! so this was really refreshing.
April 21, 2025
Reply from Bensons For Beds - Dartford420
Thank you so much for sharing your positive experience at our Dartford store! We're thrilled to hear that Shanice provided top-notch customer service and clearly communicated all charges. We always strive to be transparent and fair with our customers.
Sleep well,
Team Bensons💜
Reply from Bensons For Beds - Dartford420
Thank you for the positive feedback! Our staff takes great pride in providing excellent service. We truly appreciate your support and hope to see you again in the future!
Sleep well, Team Bensons💜
Chose the right mattress
Chose the right mattress, in my own time. Sales staff are friendly and knowledgeable. The whole process was relatively easy.
April 21, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for sharing your experience with us! We are thrilled to hear that you found the perfect mattress and that our sales staff were helpful throughout the entire process. We appreciate your business and hope you enjoy your new mattress. - Team Bensons 💜
I just walked in to the Dartford store…
I just walked in to the Dartford store to see what’s going on and I bought a mattress.
The staff was very knowledgeable, patient and helpful.
April 8, 2025
Reply from Bensons For Beds - Dartford420
Thank you for sharing your positive experience at our Dartford store! We are thrilled to hear that our staff provided knowledgeable and patient service during your visit. We hope you enjoy your new mattress!
Time was taken to explain the products…
Time was taken to explain the products not rushed. Different products shown before coming to conclusion.
Staff where friendly and helpful.
April 13, 2025
Reply from Bensons For Beds - Dartford420
Thank you so much for your kind review! We're thrilled that you had a positive experience with our knowledgeable and friendly staff. Our goal is to ensure you have all the information you need to make the best decision for your needs. We appreciate your support and hope to serve you again in the future.
Reply from Bensons For Beds - Dartford420
Thank you for your wonderful review! We're thrilled to hear that our team was able to assist you with your needs. We strive to provide excellent customer service and we're glad that it did not go unnoticed. We appreciate your business and hope to continue to exceed your expectations in the future.
Excellent Customer Service
We were approached by Karen who asked if we needed any help and what we were looking for. Karen was very knowledgeable and gave us lots of information about the different types of mattresses and services offered then took time to help us make our choice.
April 5, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience. We appreciate your feedback regarding the assistance you received and the information that was shared to help you choose a mattress. Take care, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
Thank you for your kind words! We take pride in providing excellent service and are thrilled to know it's appreciated. We look forward to serving you again soon.
Excellent customer service
The person who served us was knowledgeable and helpful and made the process smooth.
March 26, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that the service was knowledgeable and helpful, making the process smooth for you. Thank you for your positive feedback! Take care, Megan at Customer Care
The 2 gentlemen that delivered our bed…
The 2 gentlemen that delivered our bed was very chirpy friendly and did a very good job they took care delivering the bed very polite spoke clearly and respected our home I think they should get pay rise or a bonus
March 25, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your delivery experience. It's great to hear the team was friendly, careful, and respectful. We'll be sure to pass along your kind words about their excellent service! Take care, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We appreciate your feedback. We are so glad that our assistant met your needs with knowledge and patience. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
Thank you for the 5-star review Neil! We value your feedback and can’t wait to see you again in the near future. Thank you so much, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
Thank you so much for giving us 5 stars. You made our day! Hope you love your new order, Megan at Customer Care
Helpful staff
The staff at Dartford branch were really helpful and in particular, Karen.
March 1, 2025
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback regarding the helpful service you received at our Dartford branch. We're happy our staff met your needs, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
The gentleman who help us was extremely…
The gentleman who help us was extremely knowledgeable and helpful. Very friendly and an asset to the store. He made our experience a pleasure.
February 25, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that the team member was so helpful and knowledgeable! We appreciate you letting us know that they made your experience a pleasure. Thank you for your positive feedback. Take care, Megan at Customer Care
Great Customer Service
I recently visited the store at Dartford and I was very impressed. I experienced a great customer service. The Store Assistant was patient enough to answer all my questions and give helpful suggestions.
February 19, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your positive experience at our Dartford store! We're happy to hear that our store assistant was helpful and patient in answering your questions and offering suggestions. Take care, Megan at Customer Care
Excellent salesman and extremely…
Excellent salesman and extremely satisfied with our purchase
February 14, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you are extremely satisfied with your recent purchase and the service you received. Thank you for your positive feedback, Megan at Customer Care
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