I thought that the service I received in the store from Shanice was very professional, polite and empathetic to my situation. She was very knowledgeable on the products. A great experience. The del... See more
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Great service from started to finish,from showing their patience with getting the right choice of bed to fitting together.thankyou
Professional friendly service. Both in store at purchase. Experts. And following up delivery. Drivers / installers were lovely and assembled a double ottoman bed in an hour, took all the waste packagi... See more
Company replied
I purchased a bed with an igel mattress but unfortunately the mattress was way too firm & I was waking up in pain every morning plus there wasn’t enough give in it to allow for a metal plate in my sh... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
352 reviews
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Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We're happy to hear that you found our team helpful, professional, and friendly, and that you love the product.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We appreciate your kind words! We are so glad that our service exceeded what you expected. Thank you for choosing us; it was a pleasure. Take care, Megan at Customer Care
Painless purchase today
Excellent purchase with Zared at bensons today 👍
Very helpful in our choice of bed and mattress and was quick and thorough. Can’t praise him highly enough.
February 11, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're so happy to hear about your excellent purchase and that our team member was so helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Karen was extremely informative and as…
Karen was extremely informative and as she had a Tempur mattress could speak with experience. She took her time with and let us try numerous mattresses. She suggested ways to try each one. Very friendly and superb at her job. Thank you for your help Karen, really appreciated
February 9, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you taking the time to share your experience. We're happy to hear that you found our team member informative and helpful while you were trying our mattresses. It's great to know that you appreciated the assistance you received. Take care, Megan at Customer Care
Bensons for Beds - top service!
We recently bought a new bed from Bensons for Beds in Dartford, the whole buying experience was smooth and efficient! Once purchased I was kept up to date with my delivery date and a few days before given a 2 hour time slot. The day before delivery I got a call to tell me who my delivery driver would be and to state they would call me half hour before delivery. On the day the bed was delivered and assembled efficiently! The team were polite & friendly! The process was great and I would recommend to anyone wishing to purchase a new bed!
January 31, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that your buying experience in Dartford was smooth and efficient. It's great to know that you were kept informed about your delivery and that the team was polite and friendly during assembly. Thank you for recommending us, Megan at Customer Care
The best beds are Bensonsthe moment we entered the store we…
From the moment we entered the store we were greeted with a hello and can i help, at which point i said yes we are looking for a new bed, i was asked was it just mattress, bed frame or headboard I asked for complete bed. our experience started with the all important mattress , we were set up on a model which tracks the softness to hardness of what we would require.
January 28, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you enjoyed your experience in our store. It's great to know that our team was helpful in guiding you toward finding the perfect bed. Thank you for sharing your positive feedback with us, Megan at Customer Care
Excellent service
All the staff were very helpful and patient and helped me make excellent choices that suited me.
Zared was especially helpful and would 100% recommend
January 28, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your experience! We're so glad to hear that our staff were helpful and patient in assisting you with your choices. We value your recommendation, Megan at Customer Care
Karen is a star!
My partner, son and I went into Bensons for Beds Dartford branch on Saturday evening. Karen was so helpful. She gave us all the information we needed, answered all of our questions and made us feel so welcome. She even made friends with my toddler! We couldn't have asked for better service and made a large purchase on the day purely because of Karen. Had it not been for her great care and service, we would have likely bought online.
January 25, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience in our Dartford branch. It's great to know that a member of our team made you feel so welcome and provided excellent service. We appreciate you choosing us, Megan at Customer Care
The staff were very friendly welcomed…
The staff were very friendly welcomed me with a smile asked me what sort of mattress I wanted I told them I looked at several tried several and was happy to buy one hoping it will give me a good night sleep fingers crossed
January 12, 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that our staff provided you with a friendly and helpful experience. We appreciate you taking the time to share your positive feedback and hope your new mattress provides you with a good night's sleep!
Take care,
Megan at Customer Care
Friendly service
Lee was very helpful when I was choosing a new bed frame and mattress. Nothing was too much trouble and I tried out many mattresses while making a decision. He explained all the costs clearly, step by step
December 31, 2024
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We are so glad to hear that our team member provided such helpful guidance in selecting the perfect bed frame and mattress for your needs. We aim to make the experience enjoyable for you. We hope to see you again, Megan at Customer Care
Shanice very helpful
Shanice from the Dartford was very helpful and very patient with us and helped us choose the right bed and mattress.
Shanice presented herself in a very professional and friendly manner.
Would highly recommend Benson for beds Dartford branch.
January 1, 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you received such great assistance at our Dartford location. It's wonderful that our colleague was so helpful and patient while you chose your new bed and mattress. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic service especially from…
Fantastic service especially from Georgi. Would highly recommend this store if looking for a new bed. Georgi was informative but never pushy. Credit to Benson For Beds.
December 30, 2024
Staff were great
Staff were great! They encouraged me to try the firmness blow up mattress and it helped me figure out what I wanted. They then showed me round the whole store and I got a great deal!
December 8, 2024
Great service at Benson's Dartford
Staff at Benson's Dartford store were extremely helpful in helping us find the right mattress and divan for us. They were patient in taking us through all the options and took time to explain the details regarding delivery and financing. Fully deserving a 5 star review!
December 4, 2024
Georgi was helpful and understood our…
Georgi was helpful and understood our situation and helped with everything that was required hopefully Georgi and rest of staff get a good Christmas Bonus as they were very helpful
December 4, 2024
When spending a large amount of money…
When spending a large amount of money on a new mattress we were disappointed to be charged for delivery. Otherwise we received good service.
November 26, 2024
Very professional
November 5, 2024
such an effortless purchase thanks to Karen
My husband and I visited Benson for Beds Dartford store to initially purchase. New bed for our daughter, but upon speaking to Karen who was extremely helpful without being pushy, we decided to purchase a new bed for ourselves too. She made our experience seamless and was so personable, knowledgeable and helpful, made us feel welcome as customers. Thank you Karen
September 1, 2024
Unprompted review
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