Iain made our experience in the Dundee Store super easy, and was so knowledgeable and helpful. He didn’t put any pressure on us, and took time to explain all of our options when buying a Super King Si... See more
Company replied
Location
Switch locationUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
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We were looking to downsize our bed and Morgan was fantastic. She gave us space but also provided very valuable support to us so we could pick the right bed, mattress and pillows. She provided great a... See more
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The staff made every effort to ensure that I knew what options were available to me and made sure that I was able to try all the mattresses appropriate to what I was looking for. I also checked out a... See more
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Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more
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Company details
About Bensons For Beds - Dundee658
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom
- 1382817578
4.9
Excellent
382 reviews
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My previous bed had been bought from Bensons.
My previous bed had been bought from Bensons 15 years ago and I was impressed by the service received
Thinking about replacement I wandered into Bensons again just to see what was available.I asked a very pleasant lady assistant to accompany me whilst I saw what was available.I was again impressed by her attitude and knowledge which resulted in my calling in my partner to give her opinion on choice.
Result was placing an order for a new bed.
She was ably supported by two gentlemen on site.
August 28, 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear you were impressed with the service you received during your visit. It's wonderful that our team's attitude and knowledge helped you find the perfect bed. Thank you for your order and for sharing your positive experience, Megan at Customer Care
Great shopping experience
My husband and I were looking for a new bed and mattress. Iain in the Dundee branch was very helpful throughout the whole process. From beginning asking us if there was anything in particular that we were looking for, and pointing us in the right direction, to checking in to see if there was any questions, as well as helping us fully explore the different mattresses. He was not pushy, or salesy and the whole process from looking, to purchase our bed and mattress was great.
We are looking forward to getting our purchase.
August 23, 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that you and your husband had such a positive experience while choosing your new bed and mattress. It's great to know that our team member was so helpful and made the process enjoyable. Thank you for your feedback, Megan at Customer Care
Great service
Great service and lots of information from Iain and Morvan in helping us choose our new bed and mattress making it a stress free decision
August 15, 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that the service and information provided helped make choosing your new bed and mattress stress-free. Thank you for your positive feedback, Megan at Customer Care
Guys in the shop listened to what I…
Guys in the shop listened to what I wanted and sold me just that. I didn’t want to spend much on a guest bed and they respected that. If they had tried to sell me an expensive bed I would have walked out. They got me a well priced frame and a mattress that had been returned under the 40 night guarantee. Perfectly what we needed for the guest room. Makes a nice change to be offered what we were looking for.
July 28, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
We're happy to hear that you had a positive experience in our store. We appreciate that our team listened to your needs and helped you find a suitable guest bed within your budget. Thank you for your review, Megan at Customer Care
Reply from Bensons For Beds - Dundee658
Thank you for your kind words! Our team takes great pride in their knowledge and assisting our valued customers. We appreciate your support and hope to see you again soon, Megan at Customer Care
Store well laid out
Store well laid out. Excellent customer service, competitive prices
August 4, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your review! We take great pride in our store layout and providing top-notch customer service at competitive prices. We appreciate your support and hope to see you again soon! 🙌
Mattress decicion
Bobby the sales guy in the Dundee store was really good , He went through all the different types of mattress we liked and explained it all in depth making it easy for us to make the correct decision . Would recommend him to friends and family in the future .
July 31, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your kind words! We are glad to hear that Bobby provided exceptional service at our Dundee store. It's our goal to ensure that our customers make the perfect decision when it comes to mattresses. We truly appreciate your recommendation and look forward to serving your friends and family in the future."
Professional yet friendly
Wide range of products with flexible payment schemes.
Fantastic sales colleagues who are giving you enough time and information to make your mind up
I can recommend Ian who is absolutely fantastic!
August 2, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you for your positive review! We are thrilled to hear that you had a great experience with our sales colleagues and appreciate you recommending Ian. We strive to offer a wide range of products and flexible payment options to make shopping easier for our customers. Thank you for choosing our business!
professional from start to finish
Was professional from start to finish, good price and good quality bed and mattress, delivery team were excellent
April 29, 2025
Reply from Bensons For Beds - Dundee658
Thank you for the amazing review! We strive to provide our customers with top-notch service and products. We are so glad to hear that your experience with us was professional, with great pricing and quality. Our delivery team is always here to make your experience even better. Thank you for choosing us, Megan at Customer Care
Great Service and Angus was really…
Great Service and Angus was really helpful and precise
July 30, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your feedback! We are thrilled to hear that you had a great experience with us and that Angus was able to provide helpful and precise service. We appreciate your support and look forward to seeing you in the future, Megan at Customer Care
Good customer service instore and very…
Good customer service instore and very informative certainly knows his stuff.
July 27, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your positive review! We strive to provide excellent customer service and are glad to hear that you found our staff knowledgeable and helpful. We appreciate your support, Megan at Customer Care
Comfy. Bed
Ian was very professional and very knowledgeable and helpful on helping us . Would definitely recommend him
July 28, 2025
Reply from Bensons For Beds - Dundee658
Thank you for sharing your positive experience with Ian! We are thrilled to hear that he was able to provide professional and knowledgeable assistance. We appreciate your recommendation and look forward to continue helping you in the future, Megan at Customer Care
We dealt with angus
We dealt with angus,
Very knowledgeable, and let us try all different types of mattress so we knew we were buying the correct one we wanted,
A good deal over the weekend with 10% off also, angus explained everything and different extra cover options etc
Would definately return again, very pleased with service which is very refreshing from other stores
July 26, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you for your kind words! We are thrilled to know that our dedicated team member, Angus, provided you with a positive shopping experience. Our goal is always to help our customers find the perfect mattress and we are glad you got to try out different options. Thank you for choosing us, Megan at Customer Care
Bed delivery from Bensons for Beds
The delivery guys were great. They respected my property when bringing the items in. They were friendly. They cleared away all packaging and left everything tidy. I am very happy with everything from buying the bed in store to the delivery and building of the bed
July 25, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
We are thrilled to hear that you had a positive experience with our delivery team. We pride ourselves on providing exceptional service and ensuring that our customers' properties are treated with care. Thank you for choosing us for your bed purchase, Megan at Customer Care
A pleasant experience.
Freindly and knowledgeable staff who gave honest and factual information. A pleasant experience overall.
July 23, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your kind words, we strive to provide friendly and knowledgeable service to all of our customers. We are glad to hear you had a pleasant experience with us, Megan at Customer Care
Thank you Iain for all your help made…
Thank you Iain for all your help made our shopping experience a pleasant one.
Not so good when they email to change the delivery date by a week, especially when the person is moving to a new home and is now left without a bed.
July 24, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you so much for your kind words, we are thrilled to hear that you had a pleasant shopping experience with us thanks to Iain's assistance! We appreciate the feedback and hope to see you again soon. Have a great day, Megan at Customer Care
Angus was very experienced and…
Angus was very experienced and informative, he attended to us throughout the process and purchase of our new bed.
July 23, 2025
Reply from Bensons For Beds - Dundee658
We are thrilled to hear about your positive experience with Angus! Our team prides ourselves on providing knowledgeable and attentive service during the purchasing process. Thank you for choosing us for your new bed, Megan at Customer Care
Marvellous
My advisor Ian was absolutely wonderful. He was polite, welcoming , knowledgeable and mannerable. He couldn’t do enough for me which resulted in me finding and purchasing the ideal bed, mattress and pillows.
I would highly recommend this store.
Marvellous.
July 20, 2025
Reply from Bensons For Beds - Dundee658
Thank you for the fantastic review! We are so happy to hear that Ian provided you with excellent service and helped you find the perfect bed, mattress, and pillows. It means a lot to us when our customers are satisfied and we truly appreciate the recommendation. Take care, Megan at Customer Care
Positive experience
Ian was very helpful and took time to listen and understand our needs.
There was no pressure to go for the most expensive option instead he was focused again on our needs.
When we returned to purchase he was busy but the other staff were equally helpful.
Overall a very positive experience.
July 15, 2025
Reply from Bensons For Beds - Dundee658
Thank you for sharing your positive experience with us, we're glad Ian was able to assist you and our team was able to make your visit a pleasant one. We always strive to prioritise our customers' needs and provide excellent service. We look forward to seeing you again in the future, Megan at Customer Care
Really great service in store from Iain
Really helpfully talked through our options. Iain was massively helpful in making sure we got what we needed on the day and talked through various offers and options. Looking forward to our new mattress and a better night's sleep. Thanks again
July 13, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you for sharing your positive experience with us! We are thrilled Iain was able to assist you in finding the perfect mattress for a better night's sleep. We can't wait for you to try it out! Sweet dreams. Megan at Customer Care🛌
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