From the minute we walked in to the showroom all the staff were brilliant. Never pushing you to make a decision they say hello and leave you to wander round then so helpful to helping you build your... See more
Location
Switch locationUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
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Me and my partner came into the Falkirk showroom on Sunday with the intention of just looking at new beds. Steven approached us and asked what we were looking for and after explaining everything he he... See more
Company replied
Great service by Stephen in Falkirk. He went the extra mile to ensure we had a best bed for our individual requirements. Stephen was friendly, professional and knowledgeable about all the beds on o... See more
Company replied
The staff were very knowledgeable, patient and not pushy. They listened to all my needs due to health conditions, and guided me to beds, mattresses etc that would be suitable. They answered all my... See more
Company replied
Company details
About Bensons For Beds - Falkirk690
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, United Kingdom
- 1324626500
4.9
Excellent
404 reviews
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Reply from Bensons For Beds - Falkirk690
We’re delighted to hear everything was perfect and that our team was both efficient and courteous! Providing a smooth and pleasant experience is always our goal. 💜 Thank you for your positive review Peter – Lauryn at Customer Care
Friendly knowledgeable salesman
Friendly knowledgeable salesman, not over pressurising.
Good post sales communication.
December 4, 2025
Reply from Bensons For Beds - Falkirk690
Thank you for sharing your experience Andrew! We’re pleased to hear that our salesperson provided knowledgeable, pressure-free assistance and that our post-sales communication met your expectations. 💜 Thank you for your positive review – Lauryn at Customer Care.
Five star review for the delivery guys.
Five star review for the delivery guys.
They were amazingly, quick and efficient. Very well mannered.
Five Star for Neil at Falkirk Bensons
Great service.
Only reason for the four star was the difficulty calling through to pay and arrange the purchase.
November 30, 2025
Reply from Bensons For Beds - Falkirk690
We appreciate your positive feedback regarding the delivery team and in-store service. We're happy to hear that they were quick, efficient, and well-mannered. We will review the payment process to improve the purchase experience. Thank you.
– Thank you, Jess- Team Bensons
Jamie was super helpful
Jamie helped my partner and I. He promptly made sure we knew everything we needed to and was positive, polite and helpful
November 9, 2025
Reply from Bensons For Beds - Falkirk690
We’re so happy to hear Jamie provided such positive and helpful support William! Making sure you have all the information you need in a friendly and efficient way is exactly what we strive for, and it’s great to know he delivered that experience.
Thank you for an amazing review – Lauryn at Customer Care 💜
Wide range of mattresses and very…
Wide range of mattresses and very helpful assistant who identified what we required and showed us a range of options.
November 9, 2025
Reply from Bensons For Beds - Falkirk690
We’re so pleased you found the perfect mattress with the help of our knowledgeable team! It’s great to hear they guided you through the options and made the process easy.
Thank you for your positive review – Lauryn at Customer Care 💜
Robert and Anthony who delivered and…
Robert and Anthony who delivered and assembled the bed were so nice and helpful asked if there was above for me I'm so pleased with the service and would definitely recommend Bensons again.thankyou
November 7, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We’re so pleased to hear Robert and Anthony made your delivery and assembly experience so smooth and helpful! It’s wonderful that their service left such a positive impression, and we truly appreciate your recommendation.
Thank you for your positive review Susan – Lauryn at Customer Care 💜
Great customer service
From the moment we arrived in store Neil was attentive and helpful without giving us the hard sell. He gave us excellent advice not only on the bed we purchased but also in regard to financing it.
November 4, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you had such a positive experience! It's great to know that you felt supported and received helpful advice during your purchase and financing process.
Your satisfaction means the world to us,
Megan at Customer Care
Excellent in store service
We went into the Falkirk Store to view a bed we had seen online, there was not a display model of the bed we had picked however we received exceptional customer service and ended up buying a different bed from the store which actually suited our needs more. People are often quick to complain but not so good at leaving positive reviews, we just wanted to let the Falkirk Store know how impressed we were with the service, thanks.
October 31, 2025
Reply from Bensons For Beds - Falkirk690
We appreciate you taking the time to leave such a positive review! We're glad to hear that you were impressed with the service you received at our Falkirk store and that you found a bed that better suited your needs. Thank you again for your feedback,
Megan at Customer Care
Neil was super helpful and patient with…
Neil was super helpful and patient with us when describing our options. He made this a very comfortable, knowledgable and smooth experience in the Falkirk shop where we were able to purchase my daughter a new bed. Thank you. Would highly recommend.
October 21, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you found our team member helpful and patient while exploring options. It's great that you had a comfortable and smooth experience purchasing a new bed. We appreciate your recommendation,
Megan at Customer Care!
Bed purchase The sales assistant Steven was…
The sales assistant Steven was friendly, knowledgeable and helpful without being pushy, it was a pleasure doing business with him
October 28, 2025
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your positive experience. We are so glad to hear that our sales team was helpful and made your experience a pleasure.
Looking forward to welcoming you back soon,
Megan
Customer Care Team
It was a great experience
October 28, 2025
Reply from Bensons For Beds - Falkirk690
We're glad you had a great experience. Thank you for sharing your positive feedback with our team; it means a lot to us.
Your satisfaction means the world to us,
Megan at Customer Care!
Sales member listen to our needs
Sales member listen to our needs. Very helpful. Didn't try to push for a sale. Jamie was excellent
October 29, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that the sales member listened to your needs and was helpful. We appreciate your positive feedback regarding the excellent service you received.
Take care,
Megan
Customer Care Team
Outstanding customer service.
Paul from the Falkirk store gave me the best customer service which ultimately made me want to buy a bed. He wasn't pushy, he was down to earth and extremely patient with me. Gave me all the information I required for me to made a decision.
I am looking forward to receiving my bed.
Thank you Paul, you are a credit to Benson for Beds.
October 18, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you received excellent customer service at our Falkirk store. We appreciate your positive feedback and are glad you felt comfortable making a purchase. We hope you enjoy your new bed,
Megan at Customer Care
The staff were very helpful providing…
The staff were very helpful providing lots of information which helped me purchased my new bed + mattress there was no pressure for a sale at all.
October 20, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We appreciate your feedback! We're happy to hear that our team was helpful and informative, and that you felt no pressure during your purchase. Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Falkirk690
We're glad that you found our team member to be helpful! Thank you for your positive review! – Lauryn at Customer Care 💜
Friendly and knowledgeable
Staff were all very friendly and knowledgeable. Spent time helping us even though we were only buying pillows. We did buy our last bed and mattress from Bensons and will definitely do so again.
October 18, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We appreciate your kind words! We're happy to hear that you found our staff friendly and knowledgeable, and that they were helpful during your visit.
Tell a friend—we’d love to help them too!
Megan at Customer Care
Good advice and friendly staff
Very helpful staff member, asked what we were looking for and showed several options. Easy to order, arranged delivery, and removal of old mattress.
October 8, 2025
Reply from Bensons For Beds - Falkirk690
We appreciate your feedback! We're happy to hear that our staff was helpful in showing you options, and that you found it easy to order, arrange delivery, and removal.
Thank you for your review – Lauryn at Customer Care 💜
Small double bed
The salesman was not at all pushy , very helpful in choosing my new bed , he made the purchase simple and easy this is my second purchase from the Falkirk store I would highly recomend this store .
October 14, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that your recent bed purchase was simple and easy, and that our team member was helpful and not pushy. We appreciate your recommendation and your continued business!
We hope to welcome you back again soon!
Megan at Customer Care
Staff was helpful and informative
Staff was helpful and informative. I also was given plenty of time to make my choice and wasn’t pressured with a pushy attitude
October 14, 2025
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and informative, and that you had plenty of time to decide without pressure. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Shoutout to Neil at Falkirk branch
Shoutout to Neil at Falkirk branch. Second time we’ve dealt with him and he’s been very helpful. Really nice and friendly service. Thanks again, Neil.
October 4, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you had another positive experience with our team. We appreciate your kind words and are grateful for your continued support. Thank you for your review – Lauryn at Customer Care 💜
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