From the minute we walked in to the showroom all the staff were brilliant. Never pushing you to make a decision they say hello and leave you to wander round then so helpful to helping you build your... See more
Location
Switch locationUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Me and my partner came into the Falkirk showroom on Sunday with the intention of just looking at new beds. Steven approached us and asked what we were looking for and after explaining everything he he... See more
Company replied
Great service by Stephen in Falkirk. He went the extra mile to ensure we had a best bed for our individual requirements. Stephen was friendly, professional and knowledgeable about all the beds on o... See more
Company replied
The staff were very knowledgeable, patient and not pushy. They listened to all my needs due to health conditions, and guided me to beds, mattresses etc that would be suitable. They answered all my... See more
Company replied
Company details
About Bensons For Beds - Falkirk690
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, United Kingdom
- 1324626500
4.9
Excellent
404 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Falkirk690
We're delighted to hear that you found our staff friendly and the delivery prompt. We're so happy you're enjoying the new mattress, Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
Thank you for your kind words Paul! We’re thrilled you had an excellent experience.
Best Wishes,
Megan at Customer Care
We were looking for a bed and mattress…
We were looking for a bed and mattress as we were having our bedroom redecorated .Once we entered the shop and had a look around , one of the sales assistants asked if they could help . We told them specifically what type of bed we wanted but weren't sure what type of mattress we were looking for . James took us to the mattress tester and it said we were looking for a medium to firm mattress. James took us over to a mattress , specifically latex free and let us try it. The mattress we tried was a medium igel nanotech 3000 mattress. James took us to other mattresses to try but we kept referring back to the first one we tried. James gave us time to try all the mattresses , giving us information on style and what each mattress contained. We then decided to go for the first mattress that James took us to , based on the mattress tester and bought a 2+2 divan base. Throughout the process James was informative , gave us time to decide and took us through the sale process . James knew his products and competitors products well.
September 28, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you found exactly what you were looking for during your bedroom redecoration! We appreciate that you found our sales assistant informative and helpful when choosing your new bed and mattress. Thank you for your positive feedback.
Take care,
Megan at Customer Care
Knowledgable salesman
October 3, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that our sales team was helpful and that you found great value and selection. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent service and very helpful
Excellent service and very helpful. Would recommend and would use again.
September 26, 2025
Reply from Bensons For Beds - Falkirk690
Thank you so much Mrs Muir!
We’re thrilled to hear you had an excellent experience and that you’d recommend us. We look forward to helping you again in the future!
Take care,
Megan at Customer Care
Everything was great thanks
September 28, 2025
Reply from Bensons For Beds - Falkirk690
Thanks a bunch! Great is what we love to hear—come back anytime!
Take care,
Megan at Customer Care✨
Enjoyable buying experience
No pressure from the shop representative, Jamie. He helped us choose the right frame and mattress for our needs. He was very helpful throughout the whole process.
September 15, 2025
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your experience. We're happy to hear that the representative was helpful and that you found the perfect frame and mattress for your needs. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Bensons Beds Falkirk instore experience
Paul in Falkirk store was excellent. Perfect balance not being pushy, rather guided us with expert guidance which truly felt we were making an informed choice.
September 7, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your experience in our Falkirk store. We're happy to hear that our guidance helped you make an informed choice. Thank you for your feedback.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
We appreciate your feedback and are so glad our staff was knowledgeable and provided great service during your visit with us.
Take care,
Megan at Customer Care
Great delivery service
Great delivery service , came within the delivery time. The staff in the falkirk store were friendly and knowledgeable about the products.
August 16, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your positive experience with our delivery service and the team at our store; we're happy they were so helpful and knowledgeable!
Take care,
Megan at Customer Care
Most helpful team👍
Best service, pleasant very helpful delivery team, they go beyond helpful,
Couldn’t recommend my delivery team
more, we couldn’t manage to move our bed so they could get in to fit, no problem to them, many would have just left our Item and went,10/10
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're happy to hear that the delivery team was so helpful and provided such great service. We appreciate you taking the time to share your positive experience. It's great to know they went above and beyond for you, Megan at Customer Care
Excellent service
From the minute we arrived in store we received excellent service from Neil. He helped us pick the perfect mattress and gave us excellent advice.
August 31, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you received excellent service in our store. We appreciate that our team member helped you pick the perfect mattress and gave great advice. Take care ,Megan at Customer Care
Great customer service!
Neil was a great help with our mattress purchase. He walked us through the options, providing clear and honest advice throughout. He also responded with great advice based on our interest in purchasing a mattress with natural materials. Great customer service!
August 28, 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you received such helpful and clear advice during your mattress purchase. It's great to know that our team member was able to guide you through the options and provide great service based on your interests!
Take care,
Megan at Customer care
Bensons for Beds sold us a double bed…
Bensons for Beds sold us a double bed we had specifically asked was child compliant, which they confirmed.
Once delivered and built I called to query this and Bensons for Beds said they were wrong and the bed is not child compliant it is only the single version that is child compliant not the double version they sold me and confirmed was child compliant at time of the sale in the store. Appalling and dangerous mis-selling by Bensons for Beds.
Buyer beware, first and last time we'll ever use Bensons for Beds as this is dangerous. Only options were refund or a single bed - we had already removed the previous cot and build the new bed so both options no use. We now have a bed which we've had to make child compliant ourselves with an extra slat added and a guardrail.
£25 refund provided only and told "that's it" - appalling customer experience.
August 4, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We regret to learn about the bed issue and the information you received. We're sorry the options provided were unsuitable and for the disappointing resolution. We'll investigate this to prevent similar situations. Thank you for your feedback.
Relaxed and no hard sell
Relaxed and no hard sell from the sales advisor.
August 9, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
Thank you for your positive feedback! Our team strives to create a stress-free and enjoyable shopping experience. We're glad you appreciated our no-pressure approach. We look forward to seeing you again soon, Megan at Customer Care
Steven was very helpful and answered…
Steven was very helpful and answered all my questions
August 5, 2025
Reply from Bensons For Beds - Falkirk690
Thank you for the kind words, we are thrilled to hear that Steven provided excellent service and answered all your questions. We pride ourselves on providing top-notch assistance to our customers. We truly appreciate your feedback, Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
Thank you for the kind words! We're thrilled to hear that you had a first-class experience with our team. We strive to provide exceptional service to all of our customers. We appreciate your support! Megan at Customer Care😊
Sales team were very helpful and…
Sales team were very helpful and informative in helping us choose the right bed for us . Would definitely recommend the team in the Falkirk store 😀
June 29, 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
Thank you for sharing your experience with our sales team! We are thrilled to hear they were helpful and informative in choosing the perfect bed for you. It means a lot that you would recommend us to others. Thank you for choosing us at our Falkirk store! Megan at Customer Care😀
I went into benson beds in falkirk and…
I went into benson beds in falkirk and got served by steven I explained I had been sleeping on an emma mattress and how bad it was causing backache and frozen shoulder through sagging. Steven put me on bed that measured your body for what bed is best suited for me. He then told me to try out several beds and went on to explain each mattress I tried. I bought a mattress and now awaiting delivery at ends of month. My shopping experience was good as felt steven was very professional and helpful also friendly
July 14, 2025
Reply from Bensons For Beds - Falkirk690
Thank you so much for your kind review! We are thrilled to hear that Steven was able to provide you with excellent service and help you find the perfect mattress for your needs. We can't wait for you to receive your new bed and experience a better night's sleep. We value your business and look forward to seeing you again in the future. Sweet dreams! Megan at Customer Care😊
Jamie's knowledge about the products
July 11, 2025
Reply from Bensons For Beds - Falkirk690
Thank you for your kind words, we are delighted to hear that Jamie was able to provide you with exceptional product knowledge. We strive to provide top-notch service. We appreciate your support, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.