A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to... See more
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Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choice... See more
Company replied
I went in Bensons in Fleetwood to get an idea of mattresses and prices. Gemma helped me and let me try numerous mattresses.I narrowed it down to my perfect choice. I am on their e mail mailing list no... See more
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We had a lovely experience when visiting our local Bensons store. Dave greeted us on arrival and let us have a look around before approaching to see if we needed any assistance. Dave was very informat... See more
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Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
153 reviews
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Excellent friendly service
Excellent friendly service. No hurry, no pressure. Expert advice provided on all options
March 31, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback! 😊 We’re delighted to hear you received excellent, friendly service with no hurry or pressure, and that expert advice was provided on all the options. That’s exactly the experience we aim to give,
Megan | Customer Care Specialist😁
Incredibly helpful and knowledgeable…
Incredibly helpful and knowledgeable team, we were assisted in trying lots of different mattresses until we found one that was just right, not hurried at all, the offers were discussed and we are so happy with our final choice
March 21, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for the lovely feedback! 😊 We’re delighted to hear our team were incredibly helpful and knowledgeable, and that you felt completely unhurried while finding the perfect mattress. It’s great to know you’re so happy with your final choice—enjoy the comfort,
Megan | Customer Care Specialist🛏️✨
Very friendly and informative service.
March 31, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your kind feedback! We’re really pleased to hear you found the service friendly and informative.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
All round good service
March 8, 2026
Reply from Bensons For Beds - Fleetwood
Caroline ,
We appreciate your positive feedback! It's wonderful to know you were satisfied with our comprehensive service.
Team Bensons
The staff in Bensons store
The staff in Bensons store, Fleetwood were very helpful we are happy with the bed of our choice. The delivery men kept us fully in touch, brought our bed into the bedroom and built it.
February 22, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your lovely review! 😊 We’re so pleased to hear that the team in our Fleetwood store were very helpful and that you’re happy with the bed you chose. It’s great to know the delivery team kept you fully updated, brought everything straight to the bedroom, and built the bed for you. We really appreciate your feedback,
Megan at Customer Care
We were given great advice and help…
We were given great advice and help when choosing a bed &mattress we were not pressured into the one we chose when going back the next day
January 28, 2026
Reply from Bensons For Beds - Fleetwood
We're so glad to hear you were given great advice and help when choosing a bed and mattress. We appreciate that you were not pressured into a choice. Thanks!
Stewart - Team Bensons
Everything was delivered on time and…
Everything was delivered on time and installed by their team to suit our wishes.
February 7, 2026
Reply from Bensons For Beds - Fleetwood
We're so happy everything was delivered punctually and our team installed it to your liking! Thank you for your positive review – Lauryn at Customer Care 💜
Welcoming and knowledgeable staff made…
Welcoming and knowledgeable staff made for a pleasant customer experience.
February 18, 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear our welcoming and knowledgeable staff provided you with a pleasant customer experience. We appreciate your positive feedback!
Thank you Morgan
Morgan explained everything clearly and was very helpful guiding me through every step of the process especially when setting up finance, trying to make sure I got the best deal I wanted which helped streamline me moving house.
I would have been lost and bedless or on a terrible mattress if it wasn't for Morgans help and follow up calls to ensure I got the updates to the order
February 11, 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear that the guidance provided was so helpful during your purchase and finance setup. It's great to know that the follow-up calls and updates to the order were beneficial for you and your move. Thank you for your positive feedback.
Stewart - Bensons Team
The shop assistant was very helpful…
The shop assistant was very helpful from the start ,gave good advise and helped the sale go through smoothly
February 8, 2026
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your feedback! We're so happy to hear that our shop assistant was very helpful and gave good advice to make the sale go smoothly.
Fab service
Friendly, helpful service with a sense of humour.
Found exactly what we needed and the transaction was easy.
February 1, 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're so glad you appreciated our friendly, helpful service and found what you needed easily! Thank you for your positive feedback; we appreciate it.
Lovely staff very friendly
Lovely staff very friendly, showed us what we wanted easy to order. delivery was quick
January 31, 2026
Reply from Bensons For Beds - Fleetwood
We appreciate your kind words! We're so happy to hear that our staff was friendly and helpful, and your order was delivered quickly.
The Data Protection Act?
We went to the store for a bed and an assistant helped us make our choice. Because we weren't sure of the room measurements she gave us all the details and we returned home. The next day I phoned up to place our order. I was able to select the bed, colour and arrange delivery but when it came to pay I was told it wasn't possible to pay over the phone because of the Data Protection Act?? Why waste my time talking an order if it can't be paid for? A week later I've received a phone call from the store asking for payment for the bed I hadn't been able to order because I couldn't pay for it. I think there's something wrong with the system at Bensons.
January 23, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for taking the time to share your feedback. I’m very sorry for the inconvenience and confusion you experienced when trying to place your order by phone. I understand how frustrating it must have been to go through the ordering process, only to be told that payment couldn’t be taken in that moment.
We have since reviewed your case with the store team, and I’m pleased to confirm that your payment has now been successfully processed and everything has gone through as expected. We appreciate your patience while this was resolved.
Your comments have been passed on to help us improve our communication and processes going forward. If you need any further assistance at all, please don’t hesitate to get in touch,
Megan at Customer Care
I’m very unsatisfied with the bed
I’m very unsatisfied with the bed. It looks very old and rusty dusty in color. On the other hand the foot board doesn’t attach properly. Also it looks better online but after delivery I’m just disappointed. It made my room look very dark and and messy.
January 23, 2026
Reply from Bensons For Beds - Fleetwood
Thank you for sharing your feedback with us Mrs Lovely. We’re sorry to hear the bed hasn’t met your expectations. We’ve passed your comments on to our team so we can look into this further and improve. If you’d like us to support you directly, please feel free to reach out via enquiries@bensonsforbeds.co.uk.
Thank you,
Megan at Customer Care
For a start you have to have a good…
For a start you have to have a good sales assistant, we were fortunate to have Morgan. She was very helpful and very pleasant.We are talking about your store on Affinity at Fleetwood, Lancashire.We tried quite a few mattresses and decided on one we both agreed on.
January 2, 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you found our sales assistant at the Fleetwood store helpful and pleasant. It's great you found a mattress you both agreed on after trying a few. Thank you for your positive feedback- Megan at Customer Care
The salesperson was knowledgeable…
The salesperson really knew about the various beds available and did not rush me into making my choice.
December 30, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback Vivien! We’re so pleased to hear that our salesperson provided knowledgeable guidance and allowed you the time to make the right choice without any pressure. We appreciate your kind words,
Megan at Customer Care
We found the bed we wanted in the sale…
We found the bed we wanted in the sale & with the help of Kath at Bensons our bed was ordered & delivery date provided.
December 30, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you found the perfect bed during the sale, and we appreciate Kath's assistance in placing your order and providing a delivery date. Thanks for your feedback. Looking forward to seeing you again!
Megan at Customer Care
Dave was very helpful without being…
Dave was very helpful without being overbearing
He showed me my options then gave me time to decide what I wanted
December 29, 2025
Reply from Bensons For Beds - Fleetwood
We’re so glad Dave gave you helpful advice and plenty of time to decide – that’s exactly the experience we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Online buying only 🙁
Shop and delivery staff 10/10 . Paid deposit then found out you have to go online to pay by instalments I don’t buy anything online,that’s the reason I went in store was to avoid computers
December 22, 2025
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear our shop and delivery teams provided excellent service. We appreciate your feedback regarding the payment process and understand your preference for in-store transactions. Your comments will help us improve convenience for all customers. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear your experience was professional from start to finish! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
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